AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,749 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,749 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 17th January 2025

Sanoopkurungodan

AJIO.com 1 star review on 16th January 2025

Nagesh

Rishabh Chopra

AJIO.com 1 star review on 15th January 2025

Samir Khan

625

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Past 5 days i got msg only.. U will get delivery.. But still deliver not happend... And didn't get call also.. I dont get proper communcation also... Pls send my order updates as soon as possible”

Helpful Report

Posted 2 years ago

“Even after return is picked on 20 Aug 2022 refund is not happen till now.”

Helpful Report

Posted 2 years ago

“Worst comapny, worst products, worst app , worst delivery partners , nd in last worst ever coustomer care, even they don't have manner how to talk women's ,waiting for last 10 days for exachanging my order, These company are looting us”

Helpful Report

Posted 2 years ago

“Dear Ajio team, With reference to the above mentioned order ID: EX0016545563. I have booked exchange for 2 - Tshirt on 10 th August. Your commitment date is 16th August then 22nd August. But till i didn't receive the items. Is it correct way to maintain the customer?. This is not a first time. Always i have faced this problem.day by day i m waiting for the items which will make me in depression. What type of customer service you have. Finally you will reply "this is due to some technical error". If you are not able to keep your commitment don't take the order.dear Ajio team don't laugh when you read it.this is very shameful to Ajio. I need immediate action in this regard. Regards Kavirangarajan Hey There, Thank you for reaching out! We will get back to you within 48 hours. However, in some cases, the response time may be a little higher than usual due to large volumes. Meanwhile, If you have questions about your order or any product, please check out our self-care option clickhere and answers to FAQs https://www.ajio.com/selfcare. Best Regards, AJIO Customer Care Team Email us @ customercare@ajio.com Our Contact centre is operational from 6 AM - Midnight, 7 days a week Note: We do not demand your banking and credit card details verbally or telephonically. Please do not divulge your details to fraudsters and imposters falsely claiming to be calling on our behalf. I am still waiting for your response. Show quoted text Very very worst service by Ajio team.there is no response from your side. A fine day will come soon. That day you have to face the problem. Show quoted text”

Helpful Report

Posted 2 years ago

“I ordered a Jhon players shirt by looking the size chart. The measurements for the medium size are misplaced on the row for large size. All the measurements are totally incorrect.”

AJIO.com 1 star review on 28th August 2022

Helpful Report

Posted 2 years ago

“I had purchased a red and white kurta( Siyahi brand) for 628 Rs. and on first wash the red colour ran on to the white portion. Now I am unable to wear it and as I had disposed the tags attached, i am not getting any refund or replacement. I feel cheated of my hard earned money. Ajio, you are not a trustworthy company anymore.”

Helpful Report

Posted 2 years ago

“This is the worst and fraud app. One month passed , but I haven't got the order till now. They are not even cancelling the order , my money is blocked with them instead asking me to wait until the order comes which shows no sign of getting delivered. Their customer care is the worst. No good cancellation , refund , deliver policy.”

Helpful Report

Posted 2 years ago

“Not trustful . Dont buy anything from this. I purchased 6 products and 1 product missing and not yet refunded . Very bad Customer service .”

Helpful Report

Posted 2 years ago

“Worst ever site ever, they are worst in giving customer service and customer products refund, high level management don't have time to resolve your, they ask us to visit bank and ask for the refund, is this the service they provide.”

Helpful Report

Posted 2 years ago

“Refund policy is very bad and harassing. Bad experience”

Helpful Report

Posted 2 years ago

“So I happened to be a regular customer of Ajio since 2 years and as they have return policy ,I have been making purchases and returning products if required. Last I ordered from them on 7th Aug 2022 and after the entire order was delivered they blocked my account without any intimation. When I tried to reach out to customer care help desk it took them 10 days to confirm that account was suspended (maybe due to high reverse pick up) and will be reactivated in 7 days. After multiple attempts I was able to return the items which had quality/size issues. Now today after 20 days ,I am getting confirmation that account is suspended and will not be reactivated. So here goes AJIO a review for you, if you cant handle "Reverse pickups" kindly do not allow such options and people would anyways stop using your site. Also if you need to block accounts why let customers Order and purchase too beforehand. Its sheer playing smart that after all deliveries you leave the customer account blocked. Very pathetic and horrible customer care experience. Keep the services like this and you definitely lost a customer forever and many more.”

Helpful Report

Posted 2 years ago

“You delivery person are very rude We aren't buying u from free we pay price for tht really bad how they insult people for jst to wait for 2 mins”

Helpful Report

Posted 2 years ago

“Don't buy and don't lose money. They take return items and no refund”

Helpful Report

Posted 2 years ago

“Refund policy is worst. You have to wait for a Month. Ajio is using customers money for business. It's a scam only. Don't buy anything from Ajio.”

Helpful Report

Posted 2 years ago

“I have never seen a product delivery company which asks for OTP while delivering and while picking up returns as well. Whenever I have 3-4 items to return/exchange, it wastes my 10 min. every time. The serviceman doesn't have the list of items that are to be picked up, for each item he will be sending the OTP first, then he can see the item to be picked. Each item takes around 3-5 min. While companies like amazon provides easy delivery and pickup service, these Indian companies are focused on making money only, they don't care about customers.”

Helpful Report

Posted 2 years ago

“It's absolutely waste of your time. We take time and place the order , they keep cancelling the orders !!”

Helpful Report

Posted 2 years ago

“Worst Return Services! I returned my product within the stipulated time period but no one turned up for picking up the product. The person didn't even contact me instead kept on updating the status marking " attempt delivery failed". It happened thrice and later on, I was not even allowed to return the product because the option stop reflecting to me. Ajio is such a fraud brand .”

Helpful Report

Posted 2 years ago

“Ajio deserves 0 star.. Worst e-commerce platform. If we order products they will not deliver on time. We have to follow up with them, then also they will deliver different product and change the status in the app as refunded. They don't have the stock still take the order, loot our money and deliver different products. One more technique being followed is if we order multiple items they will deliver only one item. Simply money looting app. Do not go for it”

Helpful Report

Posted 2 years ago

“My God..AJIO is such a fraud seller... They shown LEE jeans worth Rs.2400/- @Rs.1199/- after discount... When i recieved the product i really shocked.. thats a jeans pant dint even worth Rs.300/- available on footpath but with LEE branding.... Very pathetic.... Master of fake products AJIO..”

Helpful Report

Posted 2 years ago

“Not Received Products.. Ordered 1Month Ago.. No call, No Msg, No Reply on Mail.”

Helpful Report

Posted 2 years ago

AJIO.com is rated 1.2 based on 1,749 reviews