ALDO Shoes Reviews

Name: ALDO Shoes
Rating: 1.54

1.5 Rating 94 Reviews

13 %

of reviewers recommend ALDO Shoes

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Metrics

1.5

Based on 94 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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ALDO Shoes 1 star review on 29th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service I have ever seen. Product never get delivered on time and delivery partner update that, they tried to delivered 3 times. No one tried to call us nor anyone came to my home. When I called Company representative, she said that they are unable to help as they are also dependent on Delivery partner. If anyone want to buy go at store, never buy online.”

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Posted 1 year ago

“In-store Experience: While holding a shoe in need of my size to try on, staff looks right at me and decides to ignore me. Walked out and will never be back.”

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Posted 1 year ago

“Horrible Customer Service! No one returns emails, unable to reach a live person via their Customer Service line. I returned a pair of shoes that I can't wear at 64 days( Unable to stretch them and they are so uncomfortable) to the Hillcrest Mall store only to be told that their policy is 60 days. I bought them on-line, paid for them immediately but didn't receive the shoes for a week so if you want to get technical ...yes it is still 60 days!! They would not accept the return and no one from Head Office is reachable! BUYER BEWARE!!!!!!”

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Posted 1 year ago

“I bought 4 pair of aldo shoes over a period of 18 months, 2 pencil heels, one flat sandal, one loafer, all are ill made. I am a habitual pencil hill wearer in summers and formal shoes in winters. The straps have hurt my feet, wounded literally in one day of wear both times, The shoe has hurt the back of my feet again a wound. You have lost a customer who gave you chance to perform 4 times.”

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Posted 1 year ago

“Bought 4 pairs of shoes from Houston Galleria. 2 regular price and 2 at 40 percent off, as that was the promotion. One pair had to be exchanged a day later because didn’t fit properly and the store manager on duty was the rudest and most unhelpful person. I asked if I can use the same promotion and the answer was no. I had to pay regular price regardless of the signs all over the store and regardless of my receipts. So I returned the item and didn’t exchange it . I’m a business owner and if my crew is so unhelpful and rude, they ll not be employed for long. Very disappointing experience!!! Do not buy from this company !!!”

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Posted 1 year ago

“Listen for anyone who want to purchase shoes online I HIGHLY SUGGEST YOU DO NOT. I placed an order on Feb 6, 2023 that was suppose to have arrived Feb 15, 2023. As of Feb 16, 2023 the order has not been shipped out. I started doing a little research about aldo.com and reading reviews. I saw all the RED FLAGS from the reviews. There is no way to contact aldo by number. The number that's listed will not be what you want and there is no way to press for associate. they do have live chat but it's a possibility you will be waiting for 30-50 minutes. I went an read the reviews they all had the same issues I experienced. When I chatted with someone via chat I canceled my ordered that had not been shipped. The lady told me she can do it as an exception. I asked why she thought it would be an exception if it was Aldo fault. she told me "It is an exception, as stated on the website, once an order has been placed, we are unable to cancel or modify it". Also, PLEASE copy and paste your live chat to hold for your records. I literally have 3 different folders of live chats. If the shoes are not in the store please, please do not place an order online”

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Posted 1 year ago

“What a horrible customer service the worst ever: the item was lost and one month late I had to look for it, I had to run around the whole street to find it as it was left with a neighbour but courier wrote the wrong door number, impossible to talk on the phone or chat with customer service as there is nonexistent, had to wait days for email replies all the time, now that the shoes are returned and I can track it, another month to wait for my refund. Horrible, never again will I ever buy anything from you.”

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Posted 1 year ago

“This is one of the worst stores I have ever shopped at for customer service! You can almost never get through on chat because even their computers don’t work! Then, when you call in the middle of the day, they say they’re done for the day! You can’t get a hold of him. I’ve lost a shipment, I have no idea where it is and I cannot contact them! Do not buy from Aldo shoes.”

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Posted 2 years ago

“I have ordered size 8 for rings and they sent me size 5 and with stone missing and when I called customer services they said we cannot do anything because it is a online order done in store and now what the size is out of stock online too. Even calling a customer service is a total waste of time. Not going to order again”

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Posted 2 years ago

“Me encanta tienen todo para hacerme feliz buen gusto, color, me encanta”

ALDO Shoes 5 star review on 7th December 2022

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Posted 2 years ago

“I have been waiting 2 months for an online order. They don't have a customer service so there is no one to talk to about canceling the order or getting my money back.”

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Posted 2 years ago

“Customer service at Aldo outlet in Brampton, Heart Lake was terrible . The assistants were sitting on the counter by the cash register talking about their person life. Not once did they acknowledge me when I entered or left the store, which was empty. There were shoes on the floor that customer had tried on and it was just left there. Terrible , terrible service at this location.”

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Posted 2 years ago

“I ordered a tote bag and belt but I never recived an email confirmation.I never heard back from them but the money got deducted. My order no. 202211012105324 Fraud!”

ALDO Shoes 1 star review on 8th November 2022

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Posted 2 years ago

“I placed an ordered on Oct.2nd and it’s now Oct.24th and the items are still not shipped. I tried canceling my order but it’s not possible!! You have to wait until you receive the order to return it. I don’t understand why I can’t cancel it if it hasn’t been shipped! All I want to know is WHEN WILL MY ORDER BE SHIPPED!”

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Posted 2 years ago

“Placed and order in the store for shoes, they said I will get tracking information in couple of days. 4 days went by and got nothing so I called costumer service who said shipping information will be provided between 3-6 business days. I said ok and waited, and at the 7th day I called again to check in on the order. I was told that it has been shipped and that they didn’t know when it would, I asked if I could cancel the order at which they responded that I could not, that I had to wait until item was delivered and then take it to the store to get a refund. Very upsetting that costumer service has different information and that I can’t even cancel the order when I have waited more that 10 days to get shipping information”

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Posted 2 years ago

“CRORESEN boot size 13. Paid $165 plus tax. Customer service and store experience were absolutely fine. I am just surprised at how uncomfortable my boot is 6 months to a year after buying. Even though I purchased the correct boot size and tried on in store where things seemed to feel okay, I am finding that after wearing these boots longer than a couple of hours my feet start to hurt. At first I thought I just need to wear the boot material in a little bit but they still hurt. The leather and material is stiff and not flexible, my feet don’t breathe in these boots compared to others I have of same style. At the end of the day my feet ache and have swelled slightly. I noticed the swelling because when I tried to put boot on again or the next morning my feet hurt even more and I have to not wear them for a few days. I was expecting for the price I paid to get a quality comfortable item but I guess not. I rarely wear them because the daily discomfort isn’t worth it. I had to buy another boot somewhere else after a couple months so unfortunately my money was not well spent here.”

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Posted 2 years ago

“They don’t give back money if you are not satisfied with product, they have conservative we shop payment.. avoid them”

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Posted 2 years ago

“Bad quality wallet”

ALDO Shoes 1 star review on 26th August 2022

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Posted 2 years ago

“I bought a purse for my mother from Aldo accessories at the Yorkdale Mall in Toronto on Aug 24, 2022 and for starters one the store reps was extremely dry and rude, I left from the store feeling uncomfortable because of their behaviour but to top it off today when I see my receipt - I have been charged for the carry bag, typically the cashier asks you if you need a carry bag and additionally informs how much it costs. But here was no such information shared or questions asked, they just packed the purse in a "tote" and handed it to me. It's not about the cost of the carry bag but about the credibility - we trust you as consumers to disclose costs before charging us, this is extremely disappointing and frustrating.”

ALDO Shoes 1 star review on 25th August 2022

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Posted 2 years ago

“I bought a pair of Thirakin shoes and they are the most uncomfortable shoes ever. My feet keeps slipping forward and sliding down even when I spent more money to purchase instep cushion. Pure waste of money. Don’t BUY!”

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Posted 2 years ago

ALDO Shoes is rated 1.5 based on 94 reviews