ALDO Shoes Reviews

Name: ALDO Shoes
Rating: 1.49

1.5 Rating 86 Reviews

12 %

of reviewers recommend ALDO Shoes

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1.5

Based on 86 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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ALDO Shoes 1 star review on 5th November 2024

Anonymous // 01/01/2019

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“I have been waiting 2 months for an online order. They don't have a customer service so there is no one to talk to about canceling the order or getting my money back.”

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Posted 2 years ago

“Customer service at Aldo outlet in Brampton, Heart Lake was terrible . The assistants were sitting on the counter by the cash register talking about their person life. Not once did they acknowledge me when I entered or left the store, which was empty. There were shoes on the floor that customer had tried on and it was just left there. Terrible , terrible service at this location.”

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Posted 2 years ago

“I ordered a tote bag and belt but I never recived an email confirmation.I never heard back from them but the money got deducted. My order no. 202211012105324 Fraud!”

ALDO Shoes 1 star review on 8th November 2022

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Posted 2 years ago

“I placed an ordered on Oct.2nd and it’s now Oct.24th and the items are still not shipped. I tried canceling my order but it’s not possible!! You have to wait until you receive the order to return it. I don’t understand why I can’t cancel it if it hasn’t been shipped! All I want to know is WHEN WILL MY ORDER BE SHIPPED!”

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Posted 2 years ago

“Placed and order in the store for shoes, they said I will get tracking information in couple of days. 4 days went by and got nothing so I called costumer service who said shipping information will be provided between 3-6 business days. I said ok and waited, and at the 7th day I called again to check in on the order. I was told that it has been shipped and that they didn’t know when it would, I asked if I could cancel the order at which they responded that I could not, that I had to wait until item was delivered and then take it to the store to get a refund. Very upsetting that costumer service has different information and that I can’t even cancel the order when I have waited more that 10 days to get shipping information”

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Posted 2 years ago

“CRORESEN boot size 13. Paid $165 plus tax. Customer service and store experience were absolutely fine. I am just surprised at how uncomfortable my boot is 6 months to a year after buying. Even though I purchased the correct boot size and tried on in store where things seemed to feel okay, I am finding that after wearing these boots longer than a couple of hours my feet start to hurt. At first I thought I just need to wear the boot material in a little bit but they still hurt. The leather and material is stiff and not flexible, my feet don’t breathe in these boots compared to others I have of same style. At the end of the day my feet ache and have swelled slightly. I noticed the swelling because when I tried to put boot on again or the next morning my feet hurt even more and I have to not wear them for a few days. I was expecting for the price I paid to get a quality comfortable item but I guess not. I rarely wear them because the daily discomfort isn’t worth it. I had to buy another boot somewhere else after a couple months so unfortunately my money was not well spent here.”

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Posted 2 years ago

“They don’t give back money if you are not satisfied with product, they have conservative we shop payment.. avoid them”

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Posted 2 years ago

“Bad quality wallet”

ALDO Shoes 1 star review on 26th August 2022

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Posted 2 years ago

“I bought a purse for my mother from Aldo accessories at the Yorkdale Mall in Toronto on Aug 24, 2022 and for starters one the store reps was extremely dry and rude, I left from the store feeling uncomfortable because of their behaviour but to top it off today when I see my receipt - I have been charged for the carry bag, typically the cashier asks you if you need a carry bag and additionally informs how much it costs. But here was no such information shared or questions asked, they just packed the purse in a "tote" and handed it to me. It's not about the cost of the carry bag but about the credibility - we trust you as consumers to disclose costs before charging us, this is extremely disappointing and frustrating.”

ALDO Shoes 1 star review on 25th August 2022

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Posted 2 years ago

“I bought a pair of Thirakin shoes and they are the most uncomfortable shoes ever. My feet keeps slipping forward and sliding down even when I spent more money to purchase instep cushion. Pure waste of money. Don’t BUY!”

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Posted 2 years ago

“I bought a pair of Pink/White Aldo Mirai brand sneakers...$95.00 + tax. 6 weeks after purchase the shoe top started ripping apart from the sole. When I brought them back to the store I was told I was lucky to have them replaced because it was a 'wear and tear issue' and was told that rather rudely. The same shoes were on sale the day of return 50% off but that was not taken into consideration. I wore the shoes maybe 5-6 times and assumed $100 + pair of shoes would last more than 6 weeks. I asked if I could pick another pair instead of the same shoe because they damage easily. I was told NO and this is now considered Final Sale. I no longer trust Aldo name brand and will not ever again think Aldo sells quality merchandise and treats you respectfully when their product falls apart just 6 weeks after purchase. Maybe they fight you for damaged items returns because they have to do it too often....it's my guess anyway. Say no to Aldo sneakers not worth the money.”

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Posted 2 years ago

“I have bought a pair of white boots last winter and had a chance to wear the for 2-3 times. This winter i wore them maybe 4-5 times. White boots are not for everyday use. When i was buying them, it was said that they are made from leather. That is why i decided to spend a good amount of money to buy them, hoping they will last for some time. Nope! They started to tear off on the seams and the top of the shoes is peeling off. Great! Dissatisfied and so mad! Will never buy their shoes again!!!”

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Posted 2 years ago

“The Manager of your store in Chinook Centre Shopping Mall Calgary is USELESS and IRRESPONSIBLE! And one of your sales floor associates does not want your business to grow by lying to the customers. Here is my shopping experience in your ALDO Store at Chinook Centre Mall: I shopped in your store on Sunday, March 27. I saw a gorgeous pair of shoes that I want to buy. I asked your sales associate my size. But she said, she does not have my size and she hurries to leave me, but I asked her to check the stock online and then I can order it. She checked it quickly and said, 'No", there's nothing online of your shoe size", and she dismissed me. I felt being unwanted as a customer but even so, I bought a pair of shoes of another style. But while am trying other shoes. I keep hearing the sales associate, telling to other customers that the size they're looking for is not available. Every customer that asked her for their size to try on, your sales girl would always tell this "No, I don't have them anymore, those are my last pair"... When I heard her telling to random customers the same answer, I started to question if the sales associate was being honest. It is very impossible that all the shoes on display and in different styles would have no more available sizes for random customers. So when I got home, I went to your website and checked the shoes that I wanted. And to my surprise, my size is available and it is even available in the store. I could not believe why did your sales associate lied to me? Is she that lazy to bring in the shoes and therefore just lied to us! And I felt sorry for other customers that she lied to (I'm sure the shoes that they're looking for are also available). I was upset! But I cannot go to the store right away because I'm busy with my work the whole week. So the next Saturday (April 2). I went to the Aldo store to pick up my order. And when I got them, I asked the sales girl (this is a different sales associate). Where is their manager so I can speak to her about my bad experience last weekend? She replied that their manager is in the backroom and is busy. But she said she will call her anyway. The sales associate went to the backroom for about 5 minutes. And then when she came back to me. She said, she spoke to the manager about my bad shopping experience. And the manager instructed her to just let me report my shopping experience to Aldo Customer Service online. I was very disappointed with how your Aldo store manager responded to this kind of situation. She didn't come out and talk to me in person and at least apologize. She is rude and very unprofessional. Her job as a manager is USELESS! She and that liar sales floor associate lady must be fired! They will ruin your business if this kind of work ethic is condoned. As an Aldo regular customer, I hope that my voice is heard and my complaint is well taken care of. Thank you.”

ALDO Shoes 1 star review on 4th April 2022

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Posted 2 years ago

“While I was fine with customer service however I bought 3 pairs of shoes in September and within four months they were peeling off. Disappointing, very angry. This was a physical visit to Aldo in Richards Bay. Except product, staff was great.”

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Posted 2 years ago

“I bought aldo shoes last year 2021 because of the nice designs but i got disappointed of the quality. I used only twice and easily showing cracks after and looks it will tear apart soon.. Specifically whiete shoes.. See photo to believe.”

ALDO Shoes 2 star review on 7th February 2022

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Posted 2 years ago

“This has to be the worst company that I have ever, EVER, had to deal with. Due to the vagueness of their hat sizes (S,M,L), we ordered two on the expectation that we could return the one that didn't fit. We initiated the return of the incorrect-sized hat on the day that we received them, which was subsequently approved by Aldo. Two weeks after we returned them we received notification that the hat had arrived in their warehouse but the return was rejected on the grounds that hats cannot be returned due to hygiene reasons. When I queried this they informed me that "Our website states that accessories etc cannot be returned due to hygiene reasons. We expect our customers to be aware of the returns policy when deciding to return items". On checking their website, hats are not categorised as accessories, so their explanation is incorrect. I have written back to them to explain this in great detail but I have heard nothing since despite sending two reminders. It's now well over a month since the item was returned (as new) and nothing. They haven't even offered to return the hat to me! At the moment I am £27 out of pocket and their so-called Customer Service team has gone to ground. In all my years of buying online, this has to be the worst Company I have ever had to deal with. STEER CLEAR AT ALL COSTS.”

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Posted 2 years ago

“The so called store manager or so she claims to be at the Cagliari Sardinia branch was absolutely atrocious. On two occasions myself and my husband spoke to her last week to exchange my trainers which I got as a Christmas gift and were too small. Firstly she was dismissive in her approach. Than she was laughing at what we were both saying and under her breath swearing (with her mask removed). I myself have worked in customer service for over 20 years and I have never ever treated or spoken to a customer in the way she did. I cannot understand how Aldo would recruit such an unprofessional, I’ll mannered person. On the first occasion we went to the store we insisted she could take our telephone numbers to call us if another store may have my trainers in my size. We waited almost a week for her to call us to give us some information or to at least let us know if there was any news on the trainers. As we didn’t hear from her I rang the store on two occasions and spoke to her colleague. As her colleague wasn’t aware of the situation and the store manager didn’t return my calls we decided to visit the store and speak with her in person. The first thing she says, “ I don’t understand why you keep coming to the shop when you were told we don’t have any information about your shoes” and than laughing to her colleague. This is a branch based In Sardinia, understandably Italian is her first language but it isn’t mine. She claimed she doesn’t understand me or speak English yet she was able to converse very well when she wanted to. I don’t speak Italian only a few words and I understood very well when she used swear words in Italian with her mask removed. I left the shop shaken. My husband waited outside on the second visit as he already had her attitude on the first visit and he didn’t want to face her again. I would never ever recommend this store to anyone for the terrible service and attitude of that awful girl! I now have a credit note for over 100 euros to get another pair of shoes as mine apparently aren’t available anymore in my size. I really don’t want to spend a single euro in Aldo after my awful experience!”

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Posted 2 years ago

“ALDO literally has the worst customer service. They simply take orders ,give no notification for months and cancel your order randomly. They don't even have the courtesy to give an explanation. Quit having online stores if you cannot handle it.”

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Posted 2 years ago

“Ordered 3 pairs of shoes online and 1 pair at a store to my home since they did not have the size I wanted. The bottom of the shoes they sent for me to pick up at the store and also to my home were dirty like they had been worn already. THIS IS NOT ACCEPTABLE> I had to return the others. This is bad and should not happen, sending pre-worn shoes or returns to other clients especially with COVID. Not impressed. How do I give them as gifts????”

ALDO Shoes 1 star review on 1st December 2021

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Posted 2 years ago

“I have not seen such pathetic customer care . Never ever ever order from their online services after seeing the discounted pricing . Have placed the order 20 days back and struggling to receive it . After several emailers and follow up , I couldn’t receive the order yet”

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Posted 3 years ago

ALDO Shoes is rated 1.5 based on 86 reviews