ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“it is good for my pergola”

Helpful Report

“Firs order I made a month ago was sent incorrectly, extra parts that I didn't order, missing part that I requested. Second order still not processed, spent an hour on the phone to verify my address, still not resolved, I don't understand why it takes 3 different 3 phone operators to verify my address.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this has caused and the delay you have been experiencing, this was never our intent. Currently, we are working as hard as we can to get every order fulfilled, so we do apologize if you are experiencing a longer than normal wait time. Taking a look at your order, I see it has been shipped and delivered. Please let us know if you have any further questions. Thank you!

“Love this gate”

Helpful Report

“Super happy with my first purchase from aleko which was the 13.8 inflatable boat. My second purchase was the 8.5 inflatable and I’m not nearly as happy I can’t get the thing to keep air in it it’s driving me nuts the rear left tube..... I checked the valve but that seems to work fine I dunno maybe leaking from a seam? Has been inflated and then put onto the top of my cruiser I own up here in Alaska. Has never been used.”

Helpful Report

Andrew, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“Nice Tub. Had a problem with the heating unit 2 days after I got it. Service Department sent me a new unit with a link showing how to put the new one in. Took about an hour and a half. Has been working great ever since. Without the problem I would have given it 5 stars.”

ALEKO 4 star review on 26th September 2020

Helpful Report

Wow William! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“Bought from Home Depot, all parts are mixed up and missing some oh them are damaged,have to return to Home Depot. Got 4 post instead of 3 but V track rail is missing, 2 Side Roller with Bracket for Sliding Rolling Gate - 12-Inch missing, hardware damaged, no set up tools included, bought a Steel Sliding Driveway Gate but received parts for Dual Swing and Dual Swing with chip and crack paint and damaged hinge J-bolts. Instead of order expensive parts and wait for delivery that might take a month I have to return to store for my own expenses and forget for the money paid for deliver to my house. Unfortunately bad experience!”

Helpful Report

Hi Aleksey, We're extremely sorry for the inconvenience. Although Home Depot takes full responsibility for the shipping and all of the damages, we're more than happy to help you resolve this issue. Please give us a call at 833-926-2323 and our LTL team member would be happy to assist you.

“Fast shipping, good ordering process.”

Helpful Report

“The Aleko employees were very good about helping me with the problem I had with the wrong color awning. I am 100% satisfied if I need another awning Aleko will be my first choice to get it!”

Helpful Report

“Ordered the 16 panel 4-ft high fence with 2 gates. It arrived in a few days, packed well to prevent scrapes. We assembled it around a wooded area in our yard for our special needs cat. Assembly is easy, although with the ground very uneven and a small rise, it took a little more time and patience. This is a simple assembly on level ground and a nice pet pen.”

Helpful Report

“Great customer service, both in the tech dept and sales dept.”

Helpful Report

“I ordered a replacement gate opener recently, and was told that you were out of stock and would not get new stock for 3-6 weeks. Meanwhile, my existing gate opener broke off due to being caught by the wind, so I am not able to use my gate except manually. It would have been nice to be offered an alternative ( like a replacement gate opener or upgrade without additional cost).”

Helpful Report

Arthur, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“I haven’t brought anything from you guys in a long time. Please tell me what you are referring too as I have had issues with my bank cards. Thanks”

Helpful Report

Hi Anthony, Thank you for reaching out to us regarding your concerns. Taking a look at your orders, I see the last charge was in June. Were you charged again some other time? Please let us know so that we may look into this for you. Please let me know if this has been taken care of to your liking. Thank you!

“the product is good however it took 3 days to put it together. The screws or anchors that are drilled to the wall were not strong enough as they would have tipped the entire canopy and hurt someone. We had to replace them with stronger and thicker ones for a better grip on the brick wall. The numerous parts was like a puzzle and needed a great deal of imagination to put it together. FInally the instructions were not clear enough, the drawings not very explanatory, as I said 3 days until we finally got it up and running. once up it works ok. My fear is if and when it breaks , or gets stuck, who do I call? thanks”

Helpful Report

Awesome, Maurice! Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“The first order had a rip in the material and we asked to replace it that took multiple calls then they sent the wrong one. I tried to get the correct one and they said it would be on its way several months later tried to call and couldn't get through so we just gave up.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with the fabric. Taking a look at the order, I see you are within warranty. Please email us at Hello@alekoproducts.com so that we may assist you. We thank you for your patience with us. Thank you!

“I still have difficulty in programing the remote control, otherwise, I am pleased with the awning.”

Helpful Report

Oh no, Aide! I am truly sorry for the experience you have received! I’m glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is 833-926-2323 and our email is hello@aleko.com Thank you, ALEKO

“I ordered an awning and told them I did not want the electric kind, I wanted the kind you pulled down yourself and they sent the electric one. I had to order another one before I got my refund on the first one that was $1200.00 out of my account at once. It took several people to understand what I wanted then received the wrong one. I needed it for an up coming holiday weekend to camp and didn't get it by then. Now it is into chilly weather and not needing it until next year. Then they told me part of it was out of stock and it would take longer and it showed up sooner than they said . So I could not trust anything I was being told.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this may have caused you as this was never our intent. Please let us know how we can rectify this issue.

“Gate looks great, nice install”

Helpful Report

“I e-mailed your 'customer service' to complain about the awning I purchased asking about a refund but never received a response! The following are some of my comments: the awning assembly seemed to be a used, re-packaged product. I also found -dented valence arm -slightly bent main support bar (so I could not fit the bolt of one of the wall brackets) - two large nuts are slightly rusted. -several scratches on paint Very disappointed; will not purchase Aleko products again.”

Helpful Report

Hi Allen, Thank you for reaching out to us regarding your concerns with your product. Taking a look at emails, I see there was nothing sent to us. I will personally be writing you an email so that we may fix the issue you are experiencing. Please let us know if you have any further concerns. Thank you!

“Still have not received my item. Order in May 2020. Now September 25, 2020.”

Helpful Report

Hi Alexander, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this has caused you. Taking a look at your order, I see there was a item delivered to you on the 15th of June. Were you still missing the item? If so, please let us know so that we may assist you accordingly. Thank you!

“Zero Stars! Broken net. Broken frame. No replacements sent. They want me to pay for shipping and return items for a refund. Order was placed in AprIl. First item (net) received in August and broken frame in September.”

Helpful Report

Hi, Thank you for reaching out to us with your concerns. I do apologize about the situation that you have ongoing. I see a replacement order has been made for you, the only issue is that the trampoline is currently on backorder. We are expecting trampolines back in stock within the month. Once they are available, we will ship yours out right away. Please let me know if you have any more questions. Thank you!

ALEKO is rated 3.9 based on 3,252 reviews