ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“They shipped the adjustable dumbbells fast and that's good. A plate fell off from one of the dumbbells which shouldn't happen. Luckily no one got hurt. Asked them about exchange but they pointed to their return and exchange policies that I need to pay for shipping a ~100lb dumbbell. Ok fair enough it's in your policies but perhaps they should care more about if the product is really defective or the customer got hurt. Won't buy from out of state again and won't take chance with paying for shipping back a heavy defective item.”

Helpful Report

Hi, Thank you for providing us with this feedback and taking the time to write this review. I do want to apologize right off the bat that this wasn't handled correctly, being that the item is defective we would have no problem helping you out with the return. Per our phone call, please see your email, there will be return instructions as well as a label. Thank you!

“The product that I requested was not in stock and I was charged but later got a refund.”

Helpful Report

Hi Carolina, Thank you for providing us with this feedback and for taking the time to leave this review for us. I do apologize that there was an issue with your order, I would like to get on the phone and discuss this with you. I attempted to call you today but it went to voicemail. Can you please give me a call at 833-926-2323 and ask for Alex? Thank you!

“Ahmad N was very helpful on an exchange for a different awning cover. The website color Ivory was too light so we were able to exchange it for the burgundy color”

Helpful Report

Hi, Thank you for taking the time to write this review for us! We are really glad Ahmad was able to assist you as well. We will make sure to bring this up to his direct supervisor. Stay safe and have a great day!

“The color of the awning (Ivory) didn't match what was on the website so Aleko sent a different awning cover (Burgundy) free of charge. Customer service for the exchange was great”

Helpful Report

Hi, Thank you for writing this review for us! We are super happy to hear that our amazing customer service team was able to assist you. We hope you continue to shop at ALEKO. Thank you!

“Loving my tub! Especially when we had -20 degree weather. Fortunately I have inside for easy access and temperature control.”

Helpful Report

Hi, Thank you for taking the time to write this review! We are super glad that you are happy with your purchase! If you ever had any questions or needed any help do not hesitate to reach out to us. Thank you!

“Said they would replace my leaking boat and that made me happy. Alex at Aleko came thru for me. I appreciate them working with me.”

Helpful Report

Hi Sam, Thank you for providing us with this feedback! I am super glad that Alex was able to help you out and get the issue at hand resolved for you. If you had any more questions please feel free to reach out to us. Thank you!

“Delivery was late and no compensation. Delayed my job. Item was great!”

ALEKO 3 star review on 17th February 2021

Helpful Report

“Used this for indoor diner theme for my daughter’s room and it looks great! Everyone that sees it says it made the room. Thank you!!!”

Helpful Report

Hi Lisa, Thank you for reaching out to us and providing us with this amazing review! We thank you for your feedback and we hope you continue to remain a loyal customer of ours. Thank you!

“The sauna works great after some engineering and a lot of time on my part. The shipping was a week late (long story but not due to covid). Lost a days work waiting for delivery that didn’t come. The sauna was missing instructions and when the proper instructions were sent they were very poorly made. It doesn’t tell you where screws and bolts go so you’re left to fend for yourself. It’s extra difficult when the thing is missing hardware!!! Customer service is very responsive but offered nothing substantial for the loss of time, late delivery, missing hardware, and poor instructions. I was in contact with them three times. They sent me the terrible manufacturers instructions and nothing else. Other than that, it was delivered in a very secured container so that’s a plus. Anyway, now that the sauna is finally up and running, it’s great. The process to make it happen, not so much. Good luck! Images show where hardware is supposed to secure the glass panels.... nothing there (no holes) and no hardware.”

ALEKO 3 star review on 11th February 2021

Helpful Report

Hi Joel, Thank you for taking the time to write this review for our company today. We thank you for providing us with this feedback as we take these reviews seriously. We are currently working on getting better manuals and videos up for installation, I truly do apologize that we werent able to send you a fully up to date manual. However, we are glad you like your product. Thank you once again

“Ordered direct due to shipping times. Spent an extra $49.08 to receive the product in 3-5 days from shipping - first tracking shows 7 days out in addition to being shipped FedEX who always delays another day or two. Contacted Aleko to explain i could have purchased from another retailer at the lower cost but went with them to get the item sooner. Since i would not be receiving it within the advertised time frame I asked for a rebate for the difference. Alex, customer service manager, was not willing to make any concessions. Don't bother paying extra to get it early to complete your project because it won't happen and you are out the money. As someone who handles procurement for a major company i should not have been so trusting. However you can be assured I will be sharing the information about this company with all of my work suppliers to make sure we never do business with Aleko again.”

Helpful Report

“The products are good, but delivery a bit longer than promised.”

Helpful Report

Hi Yaroslav, Thank you for providing us with this feedback! We are glad that you enjoy our products and we are glad you decided to purchase from us! I apologize if the item took longer than expected to ship, some delays may occur in delivery. Thank you!

“Great item!”

Helpful Report

Hi, Thanks again for sharing your experience with us! We're happy you're satisfied with your shopping experience. If you have any questions or concerns, please feel free to contact us! Thank you!

“You said my opinion matters but evidently it does not I cannot find out how to deflate the spa and can get no answers from aleko or anywhere else so I don't appreciate that”

Helpful Report

“Nice awning , however extremely difficult to install. All hardware had to be upgraded! Took my contractor two days to put up. Will see how it performs in summer weather.”

Helpful Report

Hi, Thank you for providing us with this review and feedback! We thank you for using our awnings and we thank you for letting us know how to improve our items. If you ever needed any assistance please do not hesitate to reach out. Thank you!

“The tent got here very fast from the time I placed the order. Support has been great. The only bad thing is the welds on the tent not very good at all. But over all is a nice tent. Chris V.”

Helpful Report

Hi Chris, Thank you for providing us with this feedback! We thank you for the helpful tip on the item, please know this will be passed on to our management team for quality assurance. Thank you!

“Amazing customer service! Good quality products.”

Helpful Report

Hi, Thanks again for sharing your experience with us! I'm so happy you're satisfied with your shopping experience. Once again, thank you!

“Great prices, great products, great service!”

Helpful Report

Hi Michael, Thank you for providing us with this feedback! We work hard to make sure our customers have an amazing experience and we are glad you were one of them. Thank you once again!

“Exceptional customer service, great variety of products, awesome sales & good quality!! I highly recommend Aleko & happy with my purchases.”

Helpful Report

Hi! Thank you for taking the time to write this review for our company today! We appreciate your feedback and we hope you continue to look at all of our other amazing products! Thank you!

“I used the Aleko 1550 to roll the roof on and off my astronomical observatory. It works flawlessly and never fails.”

Helpful Report

Hi Stan! Thank you for taking the time to write this review for us! That is an amazing way to utilize our gate openers, it is very unique! We appreciate any feedback you can give us! Stay safe and have a good one!

“I bought a barrel sauna on a Tuesday and it was delivered in 2 days. During Covid and right before Christmas, even! It's still not assembled, but the crazy fast delivery caught me off guard, I wasn't ready for it.”

Helpful Report

Hi Kelson, Thank you for providing us with this review! We really appreciate your feedback and we are glad you are happy with the delivery times! If you had any questions for us please feel free to call 833-926-2323 and we will happily assist you. Thank you!

ALEKO is rated 3.9 based on 3,252 reviews