ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service has not responded to the email I sent over 4 weeks ago. I assembled our new Aleko Gazebo GZBHR01 and discovered there are no roof panels. Not a single panel! We now have this over $800 dollar roofless gazebo that I spent hours assembling and am not willing to take apart to send back. Too bad cause the quality and craftsmanship of the framing I put together is great. Would be a 5 star review if it had a roof.”

Helpful Report

hello, Thank you for your feedback. I do apologize greatly that you have experience this service with Aleko. Please let me know what we can do to better assist you in receiving a positive experience. Thank you.

“I ordered a gate opener a month ago, and I still don't have it. The woman taking the order miss spelled every address card # that I gave her, I corrected her read back on every word. She screwed up the order, and it was net shipped. I waited a few days and called them, it took 2 weeks of trying to call them to finally talk to someone. I was told that the order was mishandled and not shipped. THEY SHOULD HAVE CALLED ME AS SOON AS THEY NEW IT WAS MISSHANDLED. Still not delivered. I have been put on hold 6 times, and then disconnected. Today I got a recording about the weather. I ordered it again 10 days ago, it took 5 days to ship. I still don't have it. They need a lot of training, and a new manager. Absolutely the worst company that I have ever dealt with!!!!!!!”

Helpful Report

“You don't answer your support emails, or request for support on social media, very disappointed, a product is only as good as it's support.”

Helpful Report

Hello, Thank you for your email. I am sorry I have not received notification in regards to your emails. We would be more than happy to help you in whatever it is you may need. Please contact at sales@alekoproducts.com or call us at 253-246-8222 and we will be glad to assist in turning your experience in to a positive one. Thank you.

“Very pleased with quality of fencing. We use it for an extra play space in our dog daycare.”

Helpful Report

“Overall is good. There are a couple nuances that are a bit annoying.”

Helpful Report

“Lia the products are great and the service was great”

Helpful Report

“I am usuing Aleko product for tha pass 3 yr and Mike Johnson was helping us on a new order , very Profassonal and knowledgeable, Thanks Haim”

Helpful Report

“Aaliaya in customer service was very professional and efficient. She was a pleasure to deal with -- patiently answering all of my questions and suggesting helpful options. Thank you Aleko and Aaliaya.”

Helpful Report

“Bought an electric blue and white striped retractable awning in May. Customer service was great! Fit was perfect! But by October my electric blue and white striped awning was now grey and white and I suspect by summer it will be ALL WHITE! It is hard to believe that an outdoor awning (there probably isn't any other use for an indoor awning) would not be UV protected so that it doesn't fade away in 6 months. After I bought the awning I was asked to take a photo of it. I would love to attach a photo of it now in this review but I don't see that I can do that.”

Helpful Report

Thank you for your feedback. I do apologize greatly that you have experience this service with Aleko. Please let me know what we can do to better assist you in receiving a positive experience. Thank you.

“Aaliyah Thank you for your services!”

Helpful Report

“If you want to throw your money away and get treated poorly, then buy from Aleko Products.Please note that my review in not about the product but Aleko's customer service.The customer service seems to be totally worthless, I rated the company one star because zero was not an option.”

Helpful Report

Hello, Thank you for your feedback. I am very sorry to hear that you did not get the satisfactory experience we thrive to provide. We would be glad to assist you in getting you taken care of. Please call us at 253-246-8222 and we will be glad to assist you in turning your negative experience into a positive one. Thank you

“I just had an amazing experience with our young man Mr. James very very professional very respectful and knowledgeable help me with many questions that I had and concerns just really wet beyond and above very glad of talking with this young man keep up the great work I can’t wait to get my order delivered thank you”

Helpful Report

“Great product, great experience.”

Helpful Report

“All good.... Great buying experience”

Helpful Report

“Please note that my review in not about the product but Aleko's customer service. I had ordered the sauna from Aleko in early November 2018 and received the product approximately ten days later. To my surprise the dimensions where different than what was advertised on Aleko's website. Rather than 75 inches high the sauna was in fact 83 inches high and did not fit into my basement. I brought this immediately to Aleko's attention and was initially told that I had been sent the wrong product. Turns out the dimensions were wrong and Aleko later corrected the mistake on their website. I have pictures from their website pre-correction. Aleko refunded my money on December 13, 2018 (i.e. over a month after I had purchased the product). My struggle started when I asked Aleko to pick up the crate from my property. I have to note that I had to move the crate after bringing all the pieces into my house to the back of my yard in order not to block the driveway, which I am sharing with our neighbor. After putting the pieces back into the large crate - which was now in the back of my yard and which I covered with a tarp for the last two months - I was waiting for the pick up. On Monday, December 18, 2018, a freight company showed up at my property for the first time to pick up the crate. To my surprise they could not to pick up the crate because the crate was too big for their truck. Why the freight company was not told the crate's dimensions, is beyond my understanding. I called Aleko's shipping specialist (do not want to share her name here) and left a few voicemails but my call was never returned by her. After voicing my frustration to another employee I was told in an email that Aleko contacted another freight company who has ensured that they will be able to retrieve the freight. The second freight company showed up on December 26, 2018, and was unsuccessful to pick up the crate because - as I was later informed by Aleko - the item needs to be picked up where it was dropped off. As I have mentioned previously, this was impossible since I would have blocked the driveway, which also leads to my neighbor's garage. After the second failed attempt I was asked if I was willing to hold on to this item while Aleko is trying to sell the sauna on Craigslist. I declined respectfully as I did not know how long it would take Aleko to find a buyer but instead asked Aleko again to remove the crate from my property as soon as possible. On the last attempt, Aleko hired a third party company who dropped off a forklift at my property on January 11, 2019. Aleko told me in an email that the pickup of the carte was scheduled between 3 and 5 pm. However, at 12:30 pm the truck driver was on his way to my property for the first time. I asked him if he can operate the forklift and he said no to which I replied that someone needs to operate the forklift in order to load the crate into the truck and that I was told the pickup was scheduled between 3 and 5 pm. He replied that he would return at 3 pm. I called Aleko and said the truck driver was too early and Aleko told me they would call the freight company. At 2:45 pm the truck driver calls me again and I asked him again whether he brought a forklift operator. He said no and I told him again that someone needs to operate the forklift. He said he would call his boss to discuss. I also called the company who dropped off the forklift and informed him about the situation as well as Aleko and voiced my frustration again. Aleko called me 10 minutes later and blamed the whole incident on me because I told the driver not to show up. I got several replies to further emails in which Aleko was not willing to take any responsibility for the third failed attempt but instead blamed me for the situation. By the way, a forklift operator showed up at my house at 5 pm (i.e. more than 2 hours after the truck driver was on his way to my house for the second time). But the icing on the cake was an email I received from Aleko today, in which I was asked to move the 860lbs crate personally to the curb, so Aleko can schedule another pickup. I was told that if I refuse to cooperate Aleko would evaluate the situation as a fraud and report me to the relevant authorities. It is now mid-January and the crate is still in my yard two months after it was dropped off. I have all emails and other communication to back up all above facts if someone cares to receive more information.”

Helpful Report

“Arrived on time, crated nice, nicely coated, stout, very nice appearance, happy customer!”

Helpful Report

“I ordered 6 person square hot tub and it has never worked tried sending it back only to get it returned to me. So tried calling in to see if parts could be ordered for it only for they to tell me I need to fill it back up and take a picture of the error code it is showing or I cannot order parts for it. So I guess I am stuck throwing more money away in 250 gallons of water. And at temp outside it will freeze and bust since it doesn’t heat up. Do not recommend any products from them we wasted $550”

Helpful Report

Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could, please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“GOOD TY”

Helpful Report

Hi Order #45203, Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with. We will be happy to assist with any other further issues you may have, We hope we turned this specific experience in to a positive one. Kind Regards ALEKO Products

“If you want to throw your money away and get treated poorly, then buy from Aleko Products. I would never recommend this company. I ordered a very expensive chicken coop, which arrived 2 weeks after it was supposed to arrive, and was damaged. The roofing was moldy, and the wood was dented and damaged from shipping. This product is supposed to be outside yet was showing water damage. This is a major quality issue. When I contacted Aleko about resolving the issue, over two weeks ago, I did not receive a response until I followed up multiple times. And I have yet receive a resolution! I would never purchase anything from this company again. Lack of response, damaged products and poor product quality resulted in my having a $350 paperwieght if a chicken coop.”

Helpful Report

Hello, Thank you for your feedback. I do apologize greatly for the inconvenience this has caused you. We have been selling this chicken coop for many years and have never experienced this before. This is a rare case and I do apologize that this unfortunately has happened to you. It looks as if though you did speak with one of our representatives today and we will be shipping out all needed parts to you as soon as possible. Please let me know if there is anything else we can do to assist you in making this a better experience for you. Thank you.

“We ordered a motorized 20ft X 10ft retractable awning. When the box arrived it was extremely damaged and there was no hardware (nut & bolts, etc...) included in the box. It took us several weeks to get all the replacement hardware. Once we had the awning installed, it would never correctly completely retract. Also the canvas of the awning would slip out of the side of the metal frame when we would retract and extend the awning and would have to be constantly adjusted. Since it would never completely retract, water would build up in the canvas of the awning and have to be manually emptied every time it would rain. After only being installed for less than 4 months, the retractable arms bent to where it stopped functioning all together. I would never recommend this product.”

Helpful Report

Hello, Thank you for your feedback. I am very sorry to hear you received the wrong product. We would be glad to assist you in getting the correct product. Please call us at 253-246-8222 and we will be glad to assist you in turning your negative experience into a positive one. Thank you.

ALEKO is rated 3.9 based on 3,252 reviews