ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“This company is absolutely horrible at communication and customer service. Impossible to get thru to. Yesterday I asked about the products to replace the ones that are now failing and I specifically asked if they were in stock. They flat out lied to me. They said it would be here in 3 to 5 days. Today they email me, not call and say its back ordered. I emailed back and asked them to call me so I would be on terminal hold. Instead I get yet another ticket email.Absolutely horrible company on every level”

Helpful Report

“Delivery time took too long. At check out I was told an earlier date. Once I received confirmation, it was a week later. Also, no instructions so it took me sometime to assemble. Let’s just say thank goodness for you tube!”

Helpful Report

Melissa, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“Great service and communication throughout the whole process.”

Helpful Report

Thanks! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Worst customer service I ever received in my entire life. This company commits fraud and theft and is wrongfully stealing my money. I will warn everyone - never do business with Aleko - it is a criminal organization and fraudulent company. Would give zero stars if I could. The worst experience I've ever had in my life with a purchase. I am going to be filing a class action lawsuit against Aleko. This is theft, Aleko is stealing my money and I will let everyone know”

Helpful Report

Hello Scott Bieluch, Thank you for sharing your concerns with us. We will be getting this handled for you as soon as possible. Please feel free to reach out to us directly if you have any additional questions or concerns.

“Cool and sturdy awnings at a lower price than other brands. Assembly Material is heavy duty and well constructed. Aleko has color, sizes and motorized selections. If getting a motorized like I did, buying the sun/wind sensor is a must. Same sensor can work up to 20ea. motors. All awnings can be damaged when high win is present; if you install one of these sensors, not only they will automatically close if high win is detected but they will also automatically open back out if no wind and still sunny. Additionally, this sensor will close them in the evening and open them back out in the morning when the sun is present. Real cool accessory to have.”

Helpful Report

Jose, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“The awning I ordered was to long people was super nice at returning it and getting me the correct size”

Helpful Report

Gary, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“Very satisfied, the backorder items came within the expected timeframe and the chain link fence was exactly as described. The only minor hiccup is ups lost one of my packages( no fault of aleko ) the company made this right though and sent me the replacement roll I was missing, excellent customer service right there!”

Helpful Report

Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“Good product from a good company.”

Helpful Report

Mike, Thanks again for sharing your thoughts with us. I'm so happy you're satisfied with the outcome. Any thoughts on what we can do to make this even better for you? Thank you, ALEKO

“I looked and looked and found that this was one of the few that I could put next to my house without having any fencing on the house side making it 10 X 20 X 10. My dog goes out my sliding glass door pet door into the playpen.”

Helpful Report

“My last order was a disappointment I was expecting pop-up canopies and these were put together piece by piece and it was going to cost me more to send them back then I paid for them so I guess I’m stuck with them unless you can offer me free shipping back do you”

Helpful Report

“I have to give you a mixed review. Between September 24, 2020 and October 8, I ordered: --Fabric swatches for awnings to check the color --Awning 10X8, white frame, "Sand" color --Two extra mounting brackets --A second awning - same as first. I had several minor fulfillment issues. The delivered first awning color did not match the swatch color. Many phone calls later, I accepted that there was nothing they could do about it. As it turned out, the "Sand" color of the first awning looks good, even though it is not the shade on the swatch. I installed that first awning and ordered a second one to go SIDE-BY-SIDE with the first. Being burned once, I really spoke at length about how important it was that the second order exactly matched the first kit's fabric color. I was given assurances that there would be no difference. That second 10X8 was temporarily lost in shipment by FedEx, but it finally arrived four days late. Not your fault, and no big deal. This week, I assembled and hung it, going past dark before I finished. Today, in daylight, I discovered that the color, material, and finish details don't match the first one I hung. Since they are on the same wall, just 5 or 6 inches apart, the contrast is very noticeable. Now I will have to take down one awning, disassemble it and start from scratch, swapping the fabric, and re-mounting it. A lot or extra work, which I did my due diligence to avoid before placing the second order. (This assumes that you can come up with a properly matching awning and valance fabric package). If not, I will have wasted 20-30 hours of work. Please make this right for me. I like the awning product. The price is fine. The quality seems okay. I hope to complete this project soon, but the color issue is a show stopper. ********************************************* Shortly before receiving this Satisfaction Survey, I sent an email to Customer Support, which I have copied and pasted following. ********************************************* Subject: My two awning fabrics don't match Hello: I have just completing the (difficult) installation of two 10X8 awnings (white bar) with Sand fabric. Now that they are up in the daylight, I can see that the two fabrics don't match. One is tan. The other is more peach-colored. Subtle but noticeable, even from the street, fifty feet away. Also, the peachy one clearly passes more light through (thinner material?). And just to prove that these are different manufacturing, the tan one has 11 scallops on the valance. The peach one has 13 scallops and less straight area on the two ends. While I really dread the thought of taking one back down, disassembling everything, and starting from scratch, I can't leave them unmatched as they are. If you can send me a tan set of awning and valance (11 scallops and better fabric) I will re-do that awning. Friday night I was so proud and happy to be finished. But now this. Ouch! Thank you. Steve Pandolfo 1 Moet Court Manchester, NJ 08759 Cell: 908-803-6685 *****************************************************************************”

Helpful Report

Steve, Thanks again for sharing your thoughts with us. I am truly sorry for the frustration this has caused you. I have sent an email back to this on a resolution. We are more than happy to make this right for you. Thank you, ALEKO

“Been on hold for over 20 minutes trying to place an order. This company's service has always been horrible.”

Helpful Report

Hi Chris, Thank you for reaching out to us and expressing your concerns. I do apologize about the wait time you have experienced, this was never our intent. I will have a sales rep reach out to you today, we will be offering you a discount for the inconvenience this has caused you. Please let me know if this has been taken care of to your liking. Thank you!

“I ordered a privacy fence cover in June and never received it after many months. I called multiple times and was disconnected by the automated system. I called for a refund finally in Sept and was told it would be refunded within 14 business days but I am calling in again in October because I still haven't received a refund. I was transferred to a supervisor and call was disconnected. Worst place ever.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about the experience you have had as well, we are currently experiencing a high call and email volume and are doing our best to get back to everyone ASAP. Taking a look at your order, I see there was a refund issued on the 9th of September. After this is issued, it takes about 2-7 days to see the refund. Please let me know if this has been taken care of to your liking. Thank you!

“This is the worst company ever to return a product. I returned an unopened window awning in 9/2 which they received back on 9/4 waited allowing them time to do refund and it still has not happen today 10/5. First call they said they didn’t have it. Gave them the tracking information and then they said it was purchased thru Wayfair and gave me a number to call but it wasn’t so called them back and they were going to issue a refund and supposedly I spoke with a manager and he did it himself right then a week and 1/2 later still no refund called was told it was never processed and that no one I had spoken to was a manager and Tashina could not find a manager for me to complain to. she stated it will be issued within 3 to 5 days. Really. It was paid with PayPal and they do not take that long to process if Aleko would do their job.”

Helpful Report

Hi, Thank you for contacting us regarding your concerns. I do apologize about all the hassle this has caused you as well as this was never our intent. Taking a look at your order I see a refund was issued on the 5th, please be on the lookout for it as it will arrive any day now. Please let me know if this was taken care of to your liking. Thank you!

“Great product, excellent customer service!”

Helpful Report

“Very nice gate, looks great 👍”

Helpful Report

Thanks Ryland! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Excellent service! My questions were answered in a timely manner. I was amazed at the fast delivery time. Keep up the good work and thank you very much, from the Skipper and me! Photo attached was taken at the Waterfowl Lakes campground on the Icefield parkway in Alberta.”

Helpful Report

“Customer service is really not their strength. they don't want to apply a discount on an order and the refund takes more than 30 days.”

Helpful Report

Hi Simon, We're extremely sorry for the inconvenience. Please let us know what we can do to resolve this for you and possible update your review. Thank you

“I ordered an 8 x 10 awning fabric kit. It's 4 inches too wide and the spline cord are too large to fit in one of your 2012 awnings. I called on Friday 9/25/2020. The person that answered said they would call me back but here it is Tuesday the 29th. Not one call back or email like I was promised. This is not customer service at all.”

Helpful Report

Hello Mike, As per our email conversation, our awnings have been constantly updated hence you've had the awning for over 8 years we no longer offer the same size awning fabric you need however we can still help you resolve this issue. Please give us a call at 833-926-2323 and one of our Customer Service associates would be happy to assist.

“IT SEEMS LIKE A GOOD PRODUCT, EASY TO INSTALL AND REASONABLY PRICES. LET ME SEE HOW IT WILL WITHSTAND WINDY DAYS, BUT OVERALL HAPPY WITH MY DECISION”

Helpful Report

ALEKO is rated 3.9 based on 3,252 reviews