ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Overall well made. Could have been heavier metal, but should work fine.”

Helpful Report

“Design is very good. The Manufacturing process lacks the quality that was put in the design. Parts that slide together do not have any starting taper for easy assembly. Lot of burrs on every cut or hole. I had to rework the bearing end of the roller because the shaft was rubbing on the plastic insert and would not turn freely (the plastic mold is in need of maintenanc, the OD wobbles in the mating part and there is not enough clearance for the shaft on the ID) Instructions are written by someone that English is not their native language and it showed. Instructions were printed in such low resolution and small print it was very difficult to follow. Pictures or drawings were also in low resolution therefore details were not distinguished. If you wish to see execelent instructions, visit some old “Heath kit” instructions. They were crystal clear in their days. Time will tell if the product will last. Overall I am happy with the product so far. Part quality in this day and age seems to only have lip service. Everyone sings the tune, but can’t walk the walk. So my expectations are low to begin with.”

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“Purchased a drywall sander, arrived on time and in good condition”

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“Although I had a few problem with a bracket and arm, customer service was excellent and replacement parts were sent promptly. I have finished the install and need to do some minor tweaks. I manage to install the 13ft wide awning on my own, only needing help from a neighbor for final roller lift into place. My wife is short and is not stable on a ladder!! Would recommend this company.”

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“The product is great - the only hiccup is they were missing 2 of the 12 brackets that hold each panel together. ALEKO customer service was very responsive and sent me the remaining brackets right away, free of any shipping charges. Will purchase from them again!”

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“on phone tech supported admitted it was a faulty product that is no longer being used and still charged me when it is being installed just now and still not working.”

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“I will say the support was very misinformed, I needed a limiting switch I purchased it then they said I burnt the mother board Well two brand new parts later and nothing works! Had to buy a whole new unit because of them José Valdivia”

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“My problem is that now I receive the produce is that is only the arms, control panel and the 2 remotes for $449.00. Now I have to return this product and pay for the return. Now I have to make another purchase for the 2 arms for $298.00, not explain properly. I am now filling out this information so I don't no how much it will cost until I go to the shippers.”

Helpful Report

“I am very dissatisfied with the product which was shipped defective and the customer service in trying to get resolution to the issue. I have been waiting days for an answer to emails and phone calls. The hot tub is not functional. The heater does not work according to the description on the website and then the tub deflated and leaked all over my floor. Four phone calls, three disconnects and an "I'll call you back" all today from customer service. Tech support does not know how their own products are supposed to function and have to email the factory in China to get information.”

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“Talked to a young customer agent about delaying our order because of one item out of stock. You held the total order. The agent offered no options but to cancel ,after 5 days which, as a customer ,would have liked a better option. SO we cancelled the order.”

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“Stunningly beautiful, gates w/ fast shipping... My Praque gates were easy to install and of quality build & elegant design...”

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“Awning is great once installed. Included instructions are horrible (Please have someone re-write this manual who actually can read & write with proper language skills). With a little common sense & some ingenuity you can do it. You need to be somewhat of a handyman, not for someone inexperienced with tools. We had two persons, would have been much easier with three at the point where you attach roller tube & awning to track on RV. Overall real happy with awning & quality!”

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“ordered wrong size gate and had online chat for returning for a larger size. Person chatting was very helpful with giving process for credit.”

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“Good prices”

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“Great Gate that does the job, easy to install and at an affordable price”

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“Ordered barrel sauna roof shingles. Received email of shipping and day to arrive never showed up. Called and package still at FedEx with note too heavy. After numerous calls, I finally received 3 weeks later and packing was horrible. Box fell apart when carrying. And zero instructions. After opening there were no screws to attach shingles to roof and front trim wood as depicted in the installation video. No where on site does it say not included or even offer it as an install kit. Custom service people are very nice on the phone, just nothing gets done in a timely manner, and or things that are necessary are not included. Will never order anything from this company.”

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“thyank nyou”

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“Product is excellent, just disappointed some of the hardware was missing. Read many reviews with same issues. Hoping I wouldn't experience the same but alas, I did!”