Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

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“Can relax”

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Posted 3 years ago

“Every time my Alert goes off either by me testing or it does so by a bump someone is there for me. I feel very comforted by that! I am putting my life in your hands and somehow I trust you will be there for me!”

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Posted 3 years ago

“We have been very pleased with Alert1 and one huge thing is how kind and patient you've been with our Mother when her alarm gets set off accidentally, which used to happen very frequently- never was she made to feel bad or anything. This is what one would expect from a company that provides this service but its not always the case.”

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Posted 3 years ago

“CAN WE USE THIS DEVICE WITHOUT AN ACTIVE LAND LINE?”

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Posted 3 years ago

Hello Georgia, Thank you for reaching out to us today and we apologize for any confusion! Yes, your device does not require a Land Line, it should only require you to plug it into a regular power outlet. If you need any assistance getting everything set up and tested please give us a call at 1-800-693-5433 Option 3. Any of our Technical Support Specialists will be happy to assist you! Best, Alert1

Posted 3 years ago

“I have tried to contact someone in reference to the equipment- Pauline’s necklace is very sensitive and triggers easily. She’s not wearing it , only the bracelet?? Please call back - daughter , Sue Veader 443-838-6674”

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Posted 3 years ago

Hello, We are so sorry to hear that the necklace has been a little to sensitive for Pauline! With our Fall Detection pendant, we do advise that the pendant be worn so that it is at heart level. You should be able to shorten the lanyard to the appropriate length but if you have any questions or need assistance please give us a call at 1-800-693-5433 Option 3. Any of our Technical Support Specialists will be happy to assist you! Best, Alert1

Posted 3 years ago

“hello - this is Dorothy's niece, caroline. aunt dot is wearing her pendant and i understand the practice alert went well - she is comfortable with the process so far. only has been four days. appreciate your company for having such a unit to protect people in the early stages of possibly needing the security of having someone they can reach in time of trouble. thank you, caroline”

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Posted 3 years ago

“These people care about their customers.”

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Posted 3 years ago

“Great technical help getting started. Thank you.”

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Posted 3 years ago

“They are very good in checking you out even when you hit the button by accident. A little slow in answering but good.”

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Posted 3 years ago

“It is a good feeling knowing that help is just a press away now. I haven't had to use it since I got it but I will when the time comes. Thanks for doing this for people like me.”

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Posted 3 years ago

“Very satisfied with this product. We have not had an emergency yet, but the monthly button tests verify that it will be there when we need it.”

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Posted 3 years ago

“Glad everyone was able to help me set up the Alert1 for my mom. It took a while but good to know it is working.”

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Posted 3 years ago

“In these challenging times, there should be some kind of financial credit for the elderly whom depends on this service!”

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Posted 3 years ago

Hello, We are so sorry to hear that you may be having some financial struggles! Could you please provide the account information such as the Members name and/or phone number? We would like to look into some other options to assist you. Best, Alert1

Posted 3 years ago

“Only had it for 3 days do far great”

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Posted 3 years ago

“I received a call from a representative. She told me they testing my equipment. She asked me to press my wrist button to see if it was working properly. I pressed and waited and waited. The next thing I know is an EMT and 2 firemen were at my door. It was quite a test.”

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Posted 3 years ago

“Cheap made”

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Posted 3 years ago

Hello Carolyn, Thank you for taking the time to share with us. We are so sorry to hear that the device didn't meet your expectations! Could you please give us a call at 1-800-693-5433 Option 2 so that we can take a look into this further with you? Looking forward to speaking with you, Alert1

Posted 3 years ago

“Lovely staff to deal with. Always very accommodating.”

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Posted 3 years ago

“Thank you for monitoring moms device, has been acting up and not holding a charge properely”

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Posted 3 years ago

“Marge fell last night She had her watch on Thank heavens”

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Posted 3 years ago

“If I could leave "zero" stars I would!! My mother passed away on 1/22/21. I called to cancel the service. I sent back all the pieces that they told me I needed to. They charged my mom's credit card $59.95. When I inquired about it, they wouldn't talk to me. I had to send them trust documents and a death certificate showing I was the person. I faxed the documents within minutes of the phone call. The rep never called me back. I just got off the phone with them and they said that they would not refund the $59.95 because the necklace equipment was not returned. My mother never wore the necklace and only used the wrist button. I apparently mistakenly left the necklace out of the return shipment... I still feel like I did include it in the return. When I said I would look at her home to see if it was there, they said it wouldn't matter because the account was closed and it was passed the 30 days. Had the rep called me back, it would have been within the 30 days. They would not make an exception. I'm just shocked! For what reason other than an oversight would I keep the necklace? I'm so so disappointed!!! In this day and age, we need people to be more open minded and have some compassion!!! I will NEVER EVER recommend this company to ANYONE!!!!! God help you or your employees if you were to ever experience a loss of a loved one. Well I know you will not get any compassion from ALERT1!!!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!!”

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Posted 3 years ago

Alert 1 is rated 4.5 based on 1,330 reviews