Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 305 Reviews

64 %

of reviewers recommend Alfa Travel

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3.6

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highland & Islands I thought this tour would offer the chance to take in the stunning views and wildlife of Scotland take photo's marvel at the sights enjoy the scenery first hand. However all we did was see the sights from the coach window as we passed all the splendure no stopping for photo's no stopping to admire the wildlife all passed by as we sped past on the coach . The only time we did stop was to go round round some gift shops. This is not my idea of a tour and I am very disappointed and feel I wasted my money. I would love to say I enjoyed my trip but unfortunately I did not all the photo opportunities were missed.So if you would like to see Scotland in a flash then this is the tour for you.”

Helpful Report

Posted 5 years ago

“Just returned from third holiday with Alfa this year. The first was to Brighton staying at the Royal Albion hotel. I was dismayed to find the hotel was a Britannia group hotel which was not mentioned in the brochure. Having stayed in one of theirs in Folkestone I swore never to do so again. The Albion was even worse. Our room had filthy curtains that were hanging off the rails. Window would only open about an inch and this had to be propped open by a cushion. The food was appalling, it was a buffet dinner and breakfast. Both meals cold and the dinners uneatable. I notice you have replaced the Royal Albion with the Ship for next year. I read the reviews on TripAdvisor and it doesn't sound a lot better. Time will tell. On the plus side driver, Gordon, was lovely and trips were super. The usual chaos at Burtonwood,of course. Next was Isle of Man, staying at the Hydro. A bit jaded but clean. Our room was tiny but freshly decorated.Food plentiful and really helpful and friendly staff. Trips very good and we saw all of the island. Driver Martin was first class , very friendly and knowledgable. Lastly, Belfast. Really great Ramada Encore hotel. Spotless and modern and near centre. Trips were good , 2 with on-board guides. Tony, our driver was very nice. All three drivers were excellent drivers and we felt safe with the three of them. I feel if Alfa perhaps charged a bit more and had reliably clean hotels and sorted out their change-over depots there would be less comlaints. Just a thought!!!”

Helpful Report

Posted 5 years ago

“Well organised if not a little regimented , the leisure-Plex the Shanklin hotel, it very dated, the food a little like canteen food, staff in the restaurant, hardly spoke English, and totally untrained. These tours are not the great value you expect, because the hotels used are bottom end of the market who rely on coach trade to survive, you would not choose one of these hotels in isolation.”

Helpful Report

Posted 5 years ago

“just returned from a trip to "Derbyshire Dales" staying at the Jury's Inn Sheffield. beautiful hotel exceptionally clean well decorated with good sized rooms. The two stars reflect a number of things, Poor facilities at Bowburn interchange (nothing new). In my opinion dreadful food at the hotel. Ate out after the first night. Some staff were very nice some rude and unpleasant, This hotel is clearly not geared up for the coaching trade. Alfa try to cram too much into each day visiting two places when one has enough to pass the time available. On the last day we spent more time on the coach than at the places visited. Their own Leisureplex hotels seem to cater better to the coaching trade but are not up to the same decorative standard as the Jury's Inn.”

Helpful Report

Posted 5 years ago

“I've just been to the Metropole Hotel in Torquay. Very disappointed as the hotel only opened a week ago and was certainly not ready for paying guests. First impressions were bad as rubbish all dumped in the car park. Everyone was complaining and the issues I had were not resolved. Feel sorry for anyone going there as its a dump and is not ready for paying guests.. Couldn't touch the hand rails on stairs as they were filthy. plumbing problems with water, awful smells and musty, food not great and often cold. The bar wasn't stocked and ran out of drinks to which we were told they are using up old stock before using Alfa suppliers! the ballroom and patio area/gardens were shut. Lounges being used to store mattresses and bedding etc. had to go out at nights to relax in neighboring hotels or stay in my room!! I have been with Alfa twice before and never had a problem. I feel we were used as guinea pigs to trial out this hotel and to point out the problems for Alfa, but we didn't get a discount to reflect this. .? The driver Carl was great and the trips were the only part of the holiday i enjoyed. Wont be recommending Alfa to my friends and relatives; wouldn't want them disappointed like me. I am also taking this up with Head Office.”

Helpful Report

Posted 5 years ago

“I emailed you about the quality of your tours last year but with no reply. I am not requesting a refund or compensation I have traveled with 2 other coach companies and unfortunately they have the same problem When we have previously been to Dunoon by coach the driver knew the area and made the trip more than a holiday The last few times we would get more information about the area from a bus ride This is not the drivers fault They are put on tours with no local knowledge, usually they have local knowledge somewhere else, why don't you utilize these drivers better Making the holiday better for your customers I appealed to yourselves about this to be better than the others To say to the passengers as last year when visiting loch goilhead, which by the way is beautiful, "well there's not much here so we will get going" the previous driver told us the history especially that of the famous dance floor We all enjoyed the time there The one's that didn't missed out on a very interesting part of the tour The hotel staff at the hotel Selbourne are the only reason for returning they are all exceptional shiny Jewels in Alphas crown No doubt you will dismiss this too as unimportant Well that's sad because you were really great once both my mum and grandad told me so”

Helpful Report

Posted 5 years ago

“Matropole Hotel Torquay In need of total renovation Unsuitable for paying guests, this Hotel is not acceptable”

Helpful Report

Posted 5 years ago

“Our Alfa holiday to Oxford, Stratford, and the Cotswolds this week has been excellent. Our driver, Charlie, even took us to RAF COSFORD on the outward journey, and the National Memorial Arboretum on the return. He made our holiday relaxed and comfortable. He also provided interesting snippets of information as we travelled. The hotel in Kidderminster is comfortable, spotlessly clean, and has very nice staff. It's only downside is location really, as it is a long journey to each of the itinerary destinations. We have travelled with Alfa before, and will do so again. Carter 02.08.19”

Helpful Report

Posted 5 years ago

“Fantastic holiday with superb driver and service. Tony our driver to Balmoral and Glamis was superb. His information was excellent and he went out of his way to make the holiday very enjoyable”

Helpful Report

Posted 5 years ago

“For what you pay and the service provided Alpha is great value. Each evening Choice of veggy.meat.fish and assorted salad. The drivers actually make the trip and as being employed owned company give it that bit extra. Modern coaches and big choice of trips. Would recommend”

Helpful Report

Posted 5 years ago

“Just returned from a great holiday on the Isle of Wight with Clint who is a very good, helpful and professional driver, shame the same can't be said for the two feeder drivers. One who doesn't seem to know what a red traffic light means and the other never said a word to us the entire journey home. We had a great room at The Shanklin Hotel and the meals were very good. The only downside to our experience at the hotel was on occasions we had to wait a fair while between courses at busy times, when other coach parties were also at the hotel. This was no fault of the staff who were run off their feet at these times, perhaps this could be rectified by increasing staffing levels in the restaurant at such times. This hotel and the Cavendish at Exmouth are the best we have stayed at so far”

Helpful Report

Posted 5 years ago

“The holiday was to Tenby journey was fine. As I have difficulty in with stairs I asked for a room which was suitable and was told it was a LOW Floor with a couple of steps to get to it. On arrival these couple of steps turned out to be TWO Flights. The hotel staff practical carried me upstairs, there was a lift but only on the half stair. I There was NO lift from the ground floor at all so every time I went out I has the problem of climbing the first flight of stairs (9 steps) which was very difficult for me as there was only the banister to hold onto. I found when I reached the lift it was easier to go to a floor higher and walk down. As a lot of travellers are retired and of an older age group I didn't see any "grab" rails anywhere. The hotel (The Belgrave) staff, food, service,and cleanliness were fine but NOT suitable for anyone with even a slight disability. First time I had used Alpha and I expected a better service than what I got.”

Helpful Report

Posted 5 years ago

“Booking Ref BKL64 Departure date 23/06/19 We have just returned from 7days at the Cliffe Norton tenby in the brochure it states it has just been recently refurbished on arrival we where allocated rooms 5+6 one single and one double both with sea views to get to the rooms we took the lift to floor 2 but had to walk down the stairwell to get to the rooms, this stairwell also doubled as a fire escape if a fire had started at the bottom of it god knows what would have happened on entry to the room we noticed the lack of space it was very tight for two people to move about. the room it self did not appear to have been refurbished the radiator was rusting. paint was peeling and ceiling was stained. the bathroom? well to get in you opened the door stood at the side of toilet then shut the door to gain access to the wash basin which was hidden behind the door .the bath had big piece of enamel chipped off the wash basin w as not fully sealed (sealant missing). very hard to regulate shower one minute ok the next boiling hot readjust then to cold readjust again start all over then give up. the reception and bar area well used but basic faults spotted like no toilets on the ground floor ladies up the stairs towards the restraint via step (1 toilet only ). gents up 9 steps ( 1 urinal 1 toilet ) not very good for people with walking difficulties ( a lot of your clients) that's the bad news over good news lovely views ,nice food,nice bar area,great staff who you cannot fault. I only hope my next holiday with alfa which is already booked for Great Yarmouth proves to be better are it could be the last booked with you. a reply would be most grateful. thank you Linda and Jimmy Miller 30/06 2019”

Helpful Report

Posted 5 years ago

“We have just returned from 8 days in Weymouth.Very disappointed with the holiday . Alfa advertised that they have 10 New Executive coaches,where are they ?We had a 59 reg bus which was very uncomfortable,had no radio,toilet disgusting,andbus smelt like pee.!!!! The Central Hotel is like the house that Jack built,it was very dated,and in a very noisy back street with a nightclub at the end of street,very noisy till 4am at weekends.The only good thing was the staff were brilliant very helpful room was kept clean ,towels changed regular,food was always hot and service brilliant,Would not return to Central Hotel because of Location in very noisy ,scruffy back streets!!!”

Helpful Report

Posted 5 years ago

“Don’t travel with Alfa if you want a quiet peaceful journey. Just returned from 6 nights in Cromer ( the hotel Hotel de Paris was lovely and the staff kind, helpful and friendly) but the travelling was a nightmare. Loud ‘pop’ music was played constantly by the driver...I resorted to listening to the radio on my phone via earphones but this did not mask the noise...”.it’s like being in a disco” commented a passenger in an adjacent seat. This was also the same on the included excursions, two of which we avoided because of the music. The lunch stop too was poor. For various reasons, not financial, my husband and I take our own food and drink but at the ‘Farm Shop’ stop there was nowhere outside to sit...we had to walk up snd down the dusty car park for nearly an hour and perch on some dusty old pallets to eat. When I raised this with the driver, he was quite rude and commented on the lines...I can’t provide plastic chairs and tables. All in all , what should have been a lovely holiday , and the Cromer part if it was, was totally spoiled by the travelling. We won’t be using Alfa again. A letter of complaint will be posted to them tomorrow.”

Helpful Report

Posted 5 years ago

“My first experience of a holiday by coach. Excellent value, the staff are amenable and very courteous. The organised days out are not compulsory and I elected to stay within the area apart from one. All the staff are helpful and our stay was a great and relaxing break. Ideal if you want a break from driving or sitting in airports for hours. Fully recommend this company.”

Helpful Report

Posted 5 years ago

“Just back from a 8 day tour with alfa and it was brill David our driver was a star hotels stopped in in Preston,Fort William and Bradford all very good but the 2 stars of the tour was the scenery and David, booking again soon for the Italy tour”

Helpful Report

Posted 5 years ago

“just returned from Angus hotel Blairgowrie good trip up good driver (tony) trips out very good disappointing trip to balmoral glam is castle great hotel Angus good rooms entertainment fair food good but not much choice bar poor closed 9-45 one night didn’t tell anybody not has good as a leasureplex hotel booked a room with walk in shower and near lift but disabled with had 10 stairs to negotiate to get to room hotel fault not special needs wood not recommend this hotel”

Helpful Report

Posted 5 years ago

“Kevan the coach driver was very knowledgeable and friendly. The receptionists at the hotel Cavendish were polite and helpful. ~The food and service in the restaurant was great. And our room wasn't all that great, it was better than the ones we stayed in at the expensive Holiday Inn in Ipswich two weeks earlier. But as for the excursions, we didn't have enough time to enjoy any of them. We felt rushed and pressured because we were allowed so little time at the various resorts. It would have been much better to just visit one site per day and have enough time to explore.”

Helpful Report

Posted 5 years ago

“This is the first time that I have traveled abroad for a number of years due to mobility restriction,s so I was somewhat apprehensive before the trip. We booked through Alfa Travel as we use this company for other trips within the UK and they were exception with the planning, booking and delivering top class service, from the moment we reached Birmingham Airport to arriving at our Hotel in Jersey. I would recommend anyone that has mobility problems to contact Alfa as they will arrange staff to assist with everything from meeting you with a wheelchair after checking in, accompanying you through security and the departure gate to boarding the plane. This service continues upon arrival to your hotel and also for the return journey home.”

Helpful Report

Posted 5 years ago

Alfa Travel is rated 3.6 based on 305 reviews