Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.66

3.7 Rating 321 Reviews

65 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.7

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to croit Anna hotel fort William 7 days hol. Food ND room ND staff excellent. Only one gripe about the interchange at bowburn on returning. Would get off at Newcastle if we did similar trip again. Overall smashing holiday. Driver Kevin was pleasant and helpful. Thankyou Alfa. Kath and ken.”

Helpful Report

Posted 3 years ago

“Been with alfa a few times love going with them this time very disappointed the feeder and traveling very good just the hotel had to make own beds had to put rubbish out meal times bad felt like I was in a pub no table cloths on table just got a tray with cutlery wrapped up breakfast was horrendous food not cooked proper service very bad manager had to come up in the end every meal time to organise rooms were very clean though 2ould it stop me going with alfa no I just won't go to the monach hotel who to blame covid but I was disappointed with holiday”

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Posted 3 years ago

“Went to new beach hotel last week everything was good no problem with anything from arriving to leaving”

Helpful Report

Posted 3 years ago

“Went to Criccieth in Wales. Room awful paid extra for view, we got scaffolding outside the window, hotel under refurbishment which we were not aware off. No heating room really cold had to have a remote radiator on all day, also extra quilt. Food awful, the chef is only a cook could not even cook roast potatoes. The waitress was fantastic, could not fault her. When we complained to the manager he said it’s not his fault complain to Alfa, which we did on return. The tours also were fantastic could not complain about them either, which we really enjoyed. Thank you. We have traveled with Alfa before and have always had a very nice holiday. When returning from Wales, we went out of our way to drop a guy off who was on the same holiday as us, due to this we got to the services only 20mins before we had to get on our feeder coaches. My sister does not live near me so no time for goodbyes just loo and buy something to eat, which was very sad.”

Helpful Report

Posted 3 years ago

“Went to alfa travel leisurplex hotel regini hotel Torquay it was like care home food service was very bad wait 1 hour for evening meal 35 minster for cup of tea at breakfast the food is better in care home would not recommend this hotel in Torquay staff don't no what they are doingredients my radiator in my room did not work if reported problem to hotel reception on Sunday still not working on Wednesday I would not recommend this hotel alfa got some work to sort out there problems Mr Tierney”

Helpful Report

Posted 3 years ago

“Had a lovely break to exmouth lovely hotel the Cavendish , no probs staff lovely manager Lisa is friendly, food is excellent ,rooms clean , tony our driver lovely and friendly . Booked again for aug can’t wait”

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Posted 3 years ago

“Having just been to the new beach hotel Yarmouth another lovely stay food was great and staff were also very good just had one gripe on the Friday morning breakfast was a bit of let down it was sorted out the next day hope to go back again at the end of the year Kevin our driver was also excellent”

Helpful Report

Posted 3 years ago

“Went to newquay with alfa travel, this holiday was important becaus i was 60 while we were away the reason for my early holiday i had a great time our driver john was very helpful and nothing was to much and was very knowledgeable about the places he took us. From booking my holiday to the coach station an back was seamless, are hotel was very good and the staff amazing. The only thing we could not use the pool but i understand the management wanting to wait until the 21 june, i was a bit put out by no entertainment on the saturday night because the other coach had not arrived and was running late, but our coach was still on holiday and if we went out we would not of got in any where as every where was packed because of the fooball, a big thanks to jhon for making our holiday a pleasant experience.”

Helpful Report

Posted 3 years ago

“Tour 196 Sandown. Apart from the brilliant weather and excellent food at our sea front hotel, special thanks are given to our driver Kevan who made us laugh and gave us a great time.”

Helpful Report

Posted 3 years ago

“Recently returned from dunoon selborne hotel great trip good food helpful driver . Only down side we were given room 10 it was dark with one window facing a blank wall when we asked could we move to a room with a view we were told they had rooms with view but we would have to pay sixtyfour pound a bit of a ripoff we declined no good practice or customer care their. Manager mot helpful. Would not return or recommend. Poor show .”

Helpful Report

Posted 3 years ago

“I have just been reading the reviews posted on this site. I have been with Alfa 8 times . I last went Oct 20 and was impressed by the care taken. I have 3 trips booked for this year and am SURE they will be as good as anyone can provide in these difficult times. Had 2 hols cancelled in the last 18 months;1 was rearranged to later date 1 immediately refunded .(65+ lady travelling alone)”

Helpful Report

Posted 3 years ago

“I would sincerely suggest anyone thinking of booking a holiday with this company, think long and hard about it. They held a £50 deposit for my late Mother for a holiday later this year and they have refused to refund the deposit even though my Mum has passed away recently. Shocking behaviour on so many levels.”

Helpful Report

Posted 3 years ago

“Returned from 6 night holiday on 9th October. Alpha procedures were very efficient and reassuring in these tricky times - good spacing on coach, transfer centre well organised and our hotel in Cromer was efficiently run. It had a good system to cope with current requirements. Our driver was very competent, doing his daily temperature checks in a cheerful manner. We therefore had a relaxing holiday and could recommend. We have already booked our next trip with Alpha.”

Helpful Report

Posted 4 years ago

“David the driver who took us to Dunoon is the best one we have ever had. happy .knowledgeable .and very obliging.”

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Posted 4 years ago

“We were sent to king Charles hotel gillingham ham ,it was not a holiday hotel ,the car park was a disgrace ,this hotel is for workmen not holiday makers ,here was not any entertainment we were just left there ,we were not in a seaside hotel it should have been like for like ,people had to carry there own cases to rooms,one night we had omelette and chips for main meal ,and Christmas pud for pudding ,we were not walking distance to any shops ,there was no meet and greet ,it was not a good holiday ,I was glad to get home .worst holiday we have had .”

Helpful Report

Posted 4 years ago

“So happy and heartened by the news that you have taken back David Urquhart Coach holidays, from the brink ! We go on many many David Urquhart coach holidays and every one of them have been excellent ! So please please keep up their excellent holidays and standards before this awful pandemic arrived as we will enjoy many more holidays with yourselves at the helm of the David Urquhart brand. Can't wait for 2021 !!”

Helpful Report

Posted 4 years ago

“1 Week stay at the George IV hotel Criccieth 29th August 2020. The room we stayed in (202) was cold and damp there were damp stains on the wall and wallpaper was hanging off, the windows were covered in black mould and draughty and had a cracked glass, aslo the net curtains had mould on them, the fire door did not fit and let light in all around the frame. Room 202 is right next to the fire escape and from the window you could see the escape route, it as well lit but overgrown with brambles, would not like to tackle that in an emergency. The bathroom, paint peeling off, heated towel rail removed and not replaced, shaver light replaced and left undecorated, the shower sprayed more water out of the hose than the head, bath had a horrible stain, and once again mouldy windows plus rusty light fitting. Overall this room needs gutted and refurbished. The food was OK but basic, on two nights the chefs specials were bangers and mash, and chicken curry with chips, not my idea of hotel food. We have stayed previous at the Cumberland Hotel Scarborugh in Febuarythis year and had much the same experience, although the room was somewhat better if basic the hotel was tired. Having now learned from experience We will not be using Alfa travel again”

Alfa Travel 2 star review on 9th September 2020

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Posted 4 years ago

“We Just had a week at the Regina Hotel Torquay, we were collected by Alfa and made our way down country with Kavan our driver,who was excellent and informative, the stay in the well situated hotel was great,staff and food was excellent,as I am Gluten free,there was a good choice,even sweets, good entertainment each evening, could not fault it in any way, even with face masks, as and Deluxe Toilet rolls!!”

Alfa Travel 5 star review on 7th September 2020

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Posted 4 years ago

“Just back from shanklin hotel iow got to sty the whole trip was organised expertly from start to finish. Got to give credit to the drivers Mark and Jason for there great professionalism especially dealing with a particular customer who ruined everybody's holiday and should never be able to travel with Alfa again (see reports forms drivers and hotel manager).Very impressed with the hotel well who performed superbly despite the current restrictions and the waitress who dealt with us all week was very good.Food was good and the entertainment average but all in all it was a very good holiday well organised by Alfa”

Helpful Report

Posted 4 years ago

“Had great holiday at regina hotel torquay 9th March just got home before all this corona trouble. But can't wait for the next holiday with alpha travel. Very professional drivers we broke down on the motorway coming home but the problem was soon sorted with a pick up from another coach in the area. Can't wait for the next holiday with you.”

Helpful Report

Posted 4 years ago

Alfa Travel is rated 3.7 based on 321 reviews