Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 305 Reviews

64 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.6

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time with Alfa, fantastic holiday to bognor Regis,driver Andrew first class, hotel very good looking forward to the next one.”

Helpful Report

Posted 3 years ago

“just returned from a lovely holiday ...Isle of Wight ..Sandown...Bayshore Hotel.....hotel was really good ...the staff were excellent....food very good lots of choices and good portions.....cannot sayone bad thing.....our coach driver was Dave a very pleasant and very professional....he helped me at every stop to get my oxygen (top bloke)....really happy with our holidaywith Alfa...”

Helpful Report

Posted 3 years ago

“Just returned from a four day self drive ,queens hotel, Eastbourne. The hotel for a cheap and cheerful was excellent, very clean and covid standards were excellent, staff constantly spraying and wiping all communal areas. Room was large sea view ,couldn't fault the place .I'm very very fussy but I would return and believe me I'm hard to please 😁.the hotel is 18th century so a little dated ,don't expect corporate although the staff are very professional, friendly. Give it a try 😉”

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Posted 3 years ago

“We are just back from Bognor Regis had a great room very good staff brilliant meals entertainment and bingo very good been with alfa for years never had a bad holiday have book other holidays”

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Posted 3 years ago

“Just had a great holiday at the Shanklin Hotel, Isle of Wight, Roy the driver was brilliant, very knowledgeable and helpful, great fun to be with. The only spoiler was arriving back at Burtonwood, had to wait about 3/4 HR to board feeder coach, and nowhere to sit as there were to many people for the available seats. As I have a back problem I was in considerable pain. Sorry Alfa, but this took the shine off my holiday”

Helpful Report

Posted 3 years ago

“Alfa travel never ever again. Went to the royal hotel in weymouth. Picked up at 8.30 locally arrived at 6.15 pm. went past where we live before ending up at Burtonwood. Given 10 minutes at Burtonwood to go to the loo after almost 4 hours of travel to catch the coach to Weymouth. Arrived at the hotel at 6.15 pm on arrival we were told to take your own luggage to your rooms, you had to book your evening meals there and then no choice stuck with 7.00 pm every night. Rooms were very dusty and not particularly clean. Breakfasts were ok but evening meals well apart from the fact that most of the time we were told sorry we dont have those items on the menu we were always second choice. Staff were lovely about the only plus point. Departure day well nightmare had to take cases down to reception myself at 6.45 am. Breakfast was 7.15 arrived back at 5.30 pm the comfort breaks were a nightmare it was you get 10 minutes some travellers were more feeble and this was very difficult. Would i travel with alfa again no never it was like a proper ordeal and the fact that face masks were not being worn on the coach despite the driver Rob adamantly requesting that passengers do so. This was not a cheap holiday in price but cheap in every other respect.”

Helpful Report

Posted 3 years ago

“Don't go to the Seabank hotel at porthcawl, the hotel is shabby the food was disgusting even if you could get what you ordered , they ran out of spirits and glasses. They had to close the bar as there was only one barman and he had to go off and do the reception and call bingo”

Helpful Report

Posted 3 years ago

“Got the dates mixed up for our holiday to Exmouth but Alfa Travel went out of their way to accommodate us and got us on a coach the next day. Can’t thank you enough. Had a great holiday”

Helpful Report

Posted 3 years ago

“Well organised. Went like a dream. Perfect.Driver Kevan Brilliant . Food fantastic . Regina Hotel Torquay. Would definitely book from Alfa again. 👏👍”

Helpful Report

Posted 3 years ago

“Coach from tamworth to tenby was extremely uncomfortable .cramped up, felt like a sardine in a tin not good for a 6hr journey. No ladies toilets in the cliffe norton hotel they were out of order all the duration of the stay. Watery disgusting tomato soup on last night. Short staffed. Showers in rooms were ridiculously small. Excursions were an absolute joke nowt open on arrival and nothing to do but sit and wait to go back to hotel. Good job the weather was fine”

Helpful Report

Posted 3 years ago

“Stayed in the Cavendish Hotel in Exmouth. The hotel was very drab, dated and is in need of a total refurbishment. The furniture was old and basic. The wallpaper was discoloured and ripped with mould on windows. The bedding was stained with brown marks and some appeared to be spots of dried blood. Pillow smelt musty like sweaty socks. Twin room had two small single beds both with lamps positioned directly over our pillows so we constantly kept banging our heads. The rooms were very noisy and overlooked the bins and laundry. We were told that we would of had to pay extra for a seaview. Housekeeping service was very poor, rooms weren't cleaned but just restocked minimal tea, coffee and milk. We were told they were short staffed and it definately shows! Night time entertainment of a singer and bingo was good but no daytime entertainment for poor weather. TV and Wifi had very poor reception and picture kept breaking up. The meals were satisfactory although they did run out of yorkshire puds with our roasts and the roast potatoes were the new potatoes which we had on previous meals that were roasted. Cabbage was replaced with sprouts without notice. (Sprouts with fish?) Ran out of fresh juice at breakfast then appeared to be watered down. Can't critise the waiters as they were always busy and hardworking, polite and apologetic about any complaints. The excursions were disappointing and no information on the sites and attractions. The coach driver wasn't very sociable and only spoke to inform us when to return to coach. Dropped us off at an Abbey in Darthmouth for two hours. Nowt all to see except spend money in cafe. Same as the other trips, no information given, no direction, just wonder around aimlessly, which was difficult as we had to push a wheelchair around because we weren't allowed to bring his electric scooter, even though it folded quite small. In the end he didn't want to come out on excursions because it was becoming a burden rather than an enjoyable experience. Teighmouth pier was closed off. Is that all Devon/Dartmoor have to offer? So glad to be home and will not be travelling with Alfa Travel in the future. It was our first and our last!”

Helpful Report

Posted 3 years ago

“My sister and I have just returned from a "Kew Garden and Windsor Castle" holiday. No problem with visiting Kew Gardens or Windsor Castle in themselves as sites. The Ramada North Hotel was not a 4* hotel. It felt that it needed an update in different areas such as the bathroom; landing carpet on two floors had a hotel in it. The hotel, I think, usually caters for an overnight stay for contractors working on different sites around London, lorry drivers maybe or others passing through. The catering facilities on some meal times, one breakfast and two or three evening meals were very slow and the food often arrived tepid or lukewarm. The dining room was too small and those outside our party had to sit outside in the reception area. On the breakfast side, some food ran out i.e. bacon. We do commend though the staff on reception and the Restaurant Manager, who were very hardworking in trying to accommodate people's requests. Our sympathies with the Restaurant Manager who was trying to run a restaurant with very few staff. This was the same in the morning. The upper eschelons of the Ramada hotel chain need to be looking after their customers and staff more. One of our complaints to Alpha is that you did not state specifically that Windsor Castle needed to be booked well in advance. Not only did the tour give the wrong information concerning the day we were supposed to visit Kew and Windsor (the days had to be swapped over as Kew was closed on the Wednesday) but neither did we know about booking well in advance. The tour guide who came on the bus and showed us around London was very knowledgeable about the history of London and its famous sites but again, if we had known this our expectations would have taken this into account. As it is we expected to have time to go for a boat ride down the Thames instead of wandering round Covent Garden, which as it was crowded was not very pleasant. Gary the driver of the coach was very pleasant and experienced in his handling of the coach, however it seemed to me that because of the mix-up about the days to visit Kew and Windsor there was little communication between him and Alfa staff. The crossover too from the feeder coach to the main coach to London was chaotic, again with very little information from the staff based there except that we were continually told to "stay behind the barriers". This was true before our journey and on our return. Alfa you need to step up regarding information and communication not only in your advertising but with your clients (the passengers) and your own staff.”

Helpful Report

Posted 3 years ago

“Just returned from a 5 day holiday in London stayed at. The Ramada North just off the M1 hotel is in the middle of a car park so you could not safely walk around outside after dinner. Rooms were basic but clean staff helpful and always happy to help manager of hotel very obliging. First problem was you carried your own suitcase to your rooms ok if your young I am 76 as were most of us in our coach some a little younger 2 Meals were served late 7.45 but we're changed to 6.45 but only at the insistence of our driver Gary who was Very helpful and cheerful all the time. 3 nothing to do with the hotel went to Windsor for for 5 hours couldn't get into the castle as you have to pre-book the day before all slots were full. Apparently the hotel we should of gone in was changed because if complaints but the Ramada was really for lorry drivers and coach drivers and people going to the airport using this hotel as a stop over which is ok but not for a coach load of pensioners on a 5 day jolly. Sorry Alfa you let us down would of been better to have cancelled till you found a more suitable hotel. This was my first Alfa holiday & probably my last.”

Helpful Report

Posted 3 years ago

“First time with Alfa Travel from the start of my holiday from getting on the Coach in Blackpool to my Feeder Coach onto Eastbourne the Hotel the Queens to the days out everything fantastic cant fault it for anything all the food and facilities fantastic including all the staff in the Hotel A great first time with Alfa excellent value for money will be booking again”

Helpful Report

Posted 3 years ago

“Went to crickieth 30 July 21 will not be going again as we were not informed about refurbishment rooms very dated and drab with paper hanging of and some mold could not open the windows in room do,es reflect photo,s on website”

Helpful Report

Posted 3 years ago

“I have booked a 4 day Isle of Wight tour. I needed to make some amendments to my booking. Tracey from Alfa Travel has been wonderful and patient with me and has tried her best to sort this out. Calls/emails to the company is immediately answered. I really liked their amazing customer service. Would definitely recommend them and I will be booking with them again.”

Helpful Report

Posted 3 years ago

“We went to the Queens Hotel in Blackpool, we were told the game's room would be open, but it was closed, so was the swimming pool, and so was the hot tub, which was supposed to be included in the hotel deal, which was what we paid for, so really it is going against the trade descriptions act, so it would be good to get some sort of refund for something I have paid for and not used, very disappointed”

Helpful Report

Posted 3 years ago

“This company cancelled our self drive holiday to Torquay for the 31st of July 2021 (booked in February) on the 14th of July 2021. When asked why, they said that Alfa had taken the decision to cancel the rooms allocated to self drive customers in favour of allocating these rooms to coach customers. (I presume after the government decision to remove covid restrictions they could fill their coaches after the 19th of July). Be aware that when booking self drive with Alfa you are treated secondary to their coach bookings.”

Helpful Report

Posted 3 years ago

“Just back from Kidderminster. Had a great time. Made even more memorable by our lovely driver Clive. Hotel OK. Food repedative. Enjoyed Stratford upon Avon. Oxford and the Cotswolds. Thanks Clive”

Alfa Travel 4 star review on 2nd August 2021

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Posted 3 years ago

“Went to Criccieth a month ago. Hotel is old but clean has charm . when i book into a 3 star hotel im not expecting a 5 star like alot of people do. if people want 5 star then pay for it and stop moaning about 3 star.”

Helpful Report

Posted 3 years ago

Alfa Travel is rated 3.6 based on 305 reviews