Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 305 Reviews

64 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.6

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived 6.10pm at hotel evening meal at 6.30 plates and meals cold and during the week too menu same as room menu and it was the same menu all week too Weren't told about surcharges and it was only after complaints that things were explained to us but a lot of staff had little or no English did a lot of days out criss crossing which wasn't necessary not well thought out G.O.Spey was a waste of time as was Loch Ness hotel rooms basic and smallish no porterage or easy access for those in wheelchiars Carr Bridge was nice but again nothing there On the last night our driver + another driver had to stay in Aviemore so what if something had happened who were we to contact coming home stopped in Stirling 15mins then Greta Green for half an hour and then 15mins at Charnock Richard why when we were not far from Burtonwood will think twice about booking again disappointed traveller”

Helpful Report

Posted 3 months ago

“Just returned from Scarborough--Yorkshire after a wonderful 5 day holiday, not a single complaint to make about the Cumberland Hotel, fantastic staff in all departments, drivers were fantastic,polite,helpful,cheerful,even with awkward travelers.Must make a reference for Richard [ Bland's Coach ] our driver he helped everyone each time, even doing first aid at one point. our two days excursions were fantastic too.This is our 3rd break with Alfa and not one complaint, do hope you get at least get a gold star rating this year as it is well deserved.Christmas is our next one with you and already sorting out for 2025 Spring break.Well Done. Dee and Roy Davies-- Corby--Northants”

Helpful Report

Posted 3 months ago

“Last day of our holiday in Scotland. We have had a great week here. Our driver Dave from Als coaches has been amazing. He has made a good holiday an excellent holliday. The level of customer service delivered by dave to myself and the other passangers has been trully excellent”

Helpful Report

Posted 3 months ago

“Just returned from staying in the selbourne hotel Dunoon. Staff very pleasant and helpful we had a lovely waiter Jesus . He was very helpful nothing was a bother to him . He has a lovely personality. The hotel was very nice the bar and dining room has been refurbished and is lovely. The room was dated but clean , comfortable bed, soft towels and plenty of hot water. Fantastic views . Enjoyed the trips to Oban, Bute, inverary and luss . The weather wasn't always good but that's Scotland for you. Our driver was Kevin and he kept us entertained and was very informative. We will be using Alfa again x”

Helpful Report

Posted 3 months ago

“Western super mare anchor hotel really good staff great especially the waitress went to Bristol with Jack the driver very good one of my best holidays and I have been on lots”

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Posted 3 months ago

“Just back from Criccueth in wales brillant hotel and trips staff were amazing and so friendly and welcoming. Our coach travel graham was great to”

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Posted 4 months ago

“Just got back from lovely holiday to Oxford and Cambridge great crowd on coach all got on really well but what a superb driver we had (Dave) could not do enough for us all mingled with all passengers so helpful and caring.Stayed at the Holiday Inn in Stevenage lovely and clean a bit far out had fantastic guides in Oxford and even better in Cambridge lovely day in St Albans.As for the Holiday inn and I've stayed in a few the staff are rude miserable with the exception of one of the bar staff on the first night we arrived unfortunately she was not in the rest of the week breakfast were lovely but not enough choice for evening meal and when they run out did not replace staff need some training how to smile and be polite to customers Thanks to all passengers and the driver DAVE for making our holiday so special”

Helpful Report

Posted 4 months ago

“Just back from Criccueth in wales brillant hotel and trips staff were amazing and so friendly and welcoming. Our coach travel graham was great to”

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Posted 4 months ago

“Disgusting service at the hotel would never travel with these again.”

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Posted 4 months ago

“Excellent organisation. Excellent service. Excellent value for money.”

Helpful Report

Posted 4 months ago

“Eastbourne would not go back again food was terrible either not cooked or overcooked l have been on lots of holidays with Alfa and this was the worst p”

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Posted 4 months ago

“We have been going with Alfa for 3years now and have been 8 times , We have enjoyed every one of them, However we have just returned from Weymouth and that was exceptional, We’re now looking forward to our next holiday in September. Thank you Alfa.”

Helpful Report

Posted 4 months ago

“Very good drivers very friendly helpful always cheerful vo out of the way to make your holiday relaxing and one to remember as the best roger was very good hope to see him again”

Helpful Report

Posted 4 months ago

“Great holiday down to Llandudno in North Wales holiday was great we had three steam train journeys threw the week staying at the Hydro staff are excellent great help throughout our holiday very helpful at reception and throughout the hotel ros where very clean and tidy great sea views entertainment was excellent Bobby gold was very funny dinning room was very nice the staff work very hard to serve each table troy the waiter was very helpful with information how to get to different places Rob was driving our coach he was very professional and helpful throughout our stay always helping my wife with her delta frame on and of the coach he always had it ready for her at the coach door full of information throughout our stay and managed to fix my wife's walker as it had come loose with a screw missing he is a very hard worker and I would say the best coach driver we have had for a long time thank you Rob for making our trip so great we will be back as soon as we can 5***** service he is a great asset to to alfa travel team”

Helpful Report

Posted 4 months ago

“Got a phone call a few hours before our holiday telling us the only lift was not working , infact had been out of action several days . We were offered no change of venue or date we had 54 steps to our room . We are all elderly , one using one stick and has balance problems following a stroke one uses two sticks because of rheumatoid arthritis and ankle tendinitis and one has severe heart problems .we had requested showers instead of baths but were not told to go into detail about all our health problems .we were basically told to get on with it . Obviously profit is more important than caring for their clients welfare”

Helpful Report

Posted 5 months ago

“Just back from another smashing holiday at The Queens Hotel Blackpool. The staff were so friendly and helpful. They went out of their way to look after everyone. We have been with Alfa self drive to this hotel many times and have always been satisfied. I have a wheelchair but this has not been a problem at all. Special thanks to Tyler on Reception for taking such good care of us - Chris - for bingo and entertaining us and for the restaurant, cleaning and bar staff. We had a lovely time and can’t wait to return. .”

Helpful Report

Posted 5 months ago

“On arrival at the monarch hotel in Bridlington i was allocated room 403 and on my entry i felt sick the room was a health and safety hazard it was disgusting i went to reception to ask for another room but was told there was no more available reported all issues but fell on deaf ears unfortunately then i emailed Alfa travel with a formal complaint and all photos while i was still at the hotel but had no response from them until Saturday 29th June just as my coach arrived at Tamworth services which i thought was very amusing as i had now left the hotel they informed me that the manager had said that the room was fine before i arrived so I'm not quite sure what they are trying to insinuate i did take some other guests into my room and they couldn't believe i was staying at the same hotel one couple kindly fetched there camera and took some photos of everything and i also took photos myself but Alfa appear to have not received all of them because they say i sent them in the wrong format but all the photos were sent together so i find this very confusing i have 2 more holidays booked this year but i will be cancelling these because i think when you have been disrespected like this they do not deserve your custom i would rather loose my deposit than give them any more money that i have worked all my life for and saved for my retirement i am 70 yrs old and if this is how they treat the elderly it's very disrespectful my family are helping me now to take this further and if needed legal action nothing more to say”

Helpful Report

Posted 5 months ago

“I have been with Alfa travels now 3 times And will again a lot more. From start to finish when they pick you up in feeder coach and you start of on a Alfa coach, to the hotels. Staff ,food and excursions brilliant.just been back from porthcawl brilliant well done to everyone there 👏🏻”

Helpful Report

Posted 5 months ago

“We had another lovely stay at Cliffe Norton Hotel in Tenby last week.. The staff at the hotel headed by Jan are a welcoming team. The food was good and also the entertainment. We hope to visit again. The hotel is a short walk from the town.”

Alfa Travel 5 star review on 22nd June 2024

Helpful Report

Posted 5 months ago

“Lots of things long time to get to hotel then from woodhall services set of 45 minutes ten stop for 1and half hours because coach cannot get to hotel in bridlington untill 15 15hrs we started in Lincoln at 7.50 got to hotel in bridlington 15 20 what a long time getting to hotel from Lincoln to bridlington by road is 72miles but took coach 7 and half hours feeder coach from lincoln when to woodhall services on M1 that took 3.5 hours leaving there at 12 00 why because late coach to take us to bridlington this is not first time something like this has happen before this has happen at least 2 twice before also alfa do not enswer any email or complaints at all we not travel with this company again one very unhappy customer”

Helpful Report

Posted 5 months ago

Alfa Travel is rated 3.6 based on 305 reviews