Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.66

3.7 Rating 320 Reviews

65 %

of reviewers recommend Alfa Travel

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3.7

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bournemouth & Dorset - 5 Days - 21 Sept 2024. Dave our driver was excellent, telling you about the area we were going through and many historic details. Now the East Cliff Hotel on the beach road, our Travel Tickets showed a Walk-in Shower, which we really required, both with walking sticks etc. But we were the third floor, in a Classic Double king size bed, which was very nice, but no shower! Apparently the Walk-in Showers were up a flight of stairs, but no lifts In the room, no Biscuits, no Glasses, and if we obtained them at the bar, they removed them. We had to go to the sister hotel next door for breakfast twice and one evening meal, due to Chef's illness. Staff were hard to understand, poor English. Our Coach Party was only 23 people and only a few other guest's in it? The meals were a mix of good and not so good, par for the course! The Hotel is struggling for a variety of reasons we feel.”

Helpful Report

Posted 6 months ago

“Returned today from Queen's hotel in Blackpool. Have been going to the Queen's for many years long before lesurplex took it over.Always enjoyed my break away this year was a disappointment. Hotel was pretty much as usual but dining room had too many tables making it difficult to get around. The staff tried their best but just not enough off them to cope with the amount of people that were there. The food was not good mostly overcooked or soggy. Not having a a bar open in lounge area at night having to trapse round to other bar and back again for a drink not handy at all. I will seriously have to think twice about coming back.”

Helpful Report

Posted 6 months ago

“Just returned from our Derbyshire Dales / Chatsworth house trip ,tour no 5317EC/ The trip it’s self was excellent/ along with a very good femail driver for the duration of our the days out. My wife and I have had several coach trips with with Alfa travel co, but sadly the hotel [third party hotel]witch Alfa used for our stay Leonardo Hotel in Sheffield did not meet the standards we were accustomed to, the hotel it’s self was very good , nice and clean. The problem was the evening meals were in my option 3rd rate!!! No1 there were no menus to be seen . No2 a very very limited choice of food on offer ,every evening. No3 the food that was served was Luke warm at best. No 4 it was all self service/ buffet style , not quite what we are used to at a Leisureplex hotels. I know it is a budget holiday. But it truly was a let down and did not show Alfa off in a good light. I fully understand there was no entertainment in the evenings as advertised,no problems. On arrival there was no welcome speech from the hotel staff . On top of that ,there was no portage to be had at all. Just crack on with it was the attitude. Not good to be honest . One thing is for sure ,should we chose to go with Alfa once’s again in the future IT will not be to a third party Hotel for sure.”

Helpful Report

Posted 7 months ago

“Very good drivers very friendly helpful always cheerful vo out of the way to make your holiday relaxing and one to remember as the best roger was very good hope to see him again”

Helpful Report

Posted 8 months ago

“Been with Alfa a few times and generally all been good. Just returned from Llandudno, hotel hydro excellent trips, but unfortunately the driver Carl was so miserable. He never spoke or made conversation with anyone. Also the feeder coach system a bit of a bind, took us 3 hours from Nottingham to Tamworth (45 minute away) so decided we would book a taxi home and was in my house before they even left Tamworth”

Helpful Report

Posted 10 months ago

“We have just returned from a trip to Holy Island and Hadrians Wall, with Alfa Travel, the trip was very good, but, we used the Caledonian Hotel, Jesmond, Newcastle as our base, not impressed, short staffed, infrequent assistance, room issues, restaurant issues, cold food….. the hotel let the trip down, please Alfa, stop using this hotel, or you may start loosing customers … Trip date, 11 to 15 September”

Helpful Report

Posted 1 year ago

“Rubbish feeder system,backwards and forwards from Bradford. feeder driver obnoxious both ways. Holiday with driver Dave was good and hotel good”

Helpful Report

Posted 1 year ago

“Just had 4 nite holiday in dunoon Scotland Hotel ok bedroom fine bathroom couldn't swing a gerbil staff in restaurant luvly ,food at breakfast ok evening meal some awful some ok,wouldn't stay again”

Helpful Report

Posted 2 years ago

“Have just returned from a holiday with you on Northumbria & Beamish tour, This was a good holiday overall, but were very disappointed with the other day trips, there was nothing to do in Durham only the Cathedral, the castle was closed. The Thursday Coastal trip was only the Amble Harbour Village which was all of thirty minutes, the second place everyone just got off the coach, had lunch and got back on, then we were taken to Bamburgh Castle which was ridiculous price to enter and did not have time anyway the toilets were way up the road, a lot of the elder people could not be expected to climb up to the castle anyway. Michael our driver was fantastic but he can only go where he is told to go. The hotel was okay but there was no entertainment on any night at all. The pick up and transfers were very good and well organised. Most of the passengers said we would have had a better Thursday if we had gone somewhere like the Metro centre or even into Newcastle. this tour spoilt what would have been a better holiday.”

Helpful Report

Posted 2 years ago

“Just returned from 4 day break in Ilfracombe. Hotel was very good but food a bit hit and miss. Good driver but did talk a lot. My only gripe is the fact the two ‘half day’ trips were in fact only 3 1/3 hours from leaving the hotel to returning. Only had about 1 hour 50 min in each place and with day 1 and 4 only travelling to and from the resort the holiday wasn’t very good value. Usually use a company that stop somewhere on the way, 2 full days out and stopping somewhere on the way home.”

Helpful Report

Posted 3 years ago

“Croit Anna hotel Excellent Fort William . would not use Alfa again picked up at 8.20am from Hessle(HULL)taken south to Woodford services M1 left at 12.15 to go north to Scotland which is ridiculous 4 wasted hours they need to get their route sorted out for people in east yorkshire. complained to customer services at Alfa did not get a reply. We do a lot of bus tours so we do know all about pickups and you travel to different towns not all these wasted hours”

Helpful Report

Posted 3 years ago

“We were sent to king Charles hotel gillingham ham ,it was not a holiday hotel ,the car park was a disgrace ,this hotel is for workmen not holiday makers ,here was not any entertainment we were just left there ,we were not in a seaside hotel it should have been like for like ,people had to carry there own cases to rooms,one night we had omelette and chips for main meal ,and Christmas pud for pudding ,we were not walking distance to any shops ,there was no meet and greet ,it was not a good holiday ,I was glad to get home .worst holiday we have had .”

Helpful Report

Posted 4 years ago

“Just returned from third holiday with Alfa this year. The first was to Brighton staying at the Royal Albion hotel. I was dismayed to find the hotel was a Britannia group hotel which was not mentioned in the brochure. Having stayed in one of theirs in Folkestone I swore never to do so again. The Albion was even worse. Our room had filthy curtains that were hanging off the rails. Window would only open about an inch and this had to be propped open by a cushion. The food was appalling, it was a buffet dinner and breakfast. Both meals cold and the dinners uneatable. I notice you have replaced the Royal Albion with the Ship for next year. I read the reviews on TripAdvisor and it doesn't sound a lot better. Time will tell. On the plus side driver, Gordon, was lovely and trips were super. The usual chaos at Burtonwood,of course. Next was Isle of Man, staying at the Hydro. A bit jaded but clean. Our room was tiny but freshly decorated.Food plentiful and really helpful and friendly staff. Trips very good and we saw all of the island. Driver Martin was first class , very friendly and knowledgable. Lastly, Belfast. Really great Ramada Encore hotel. Spotless and modern and near centre. Trips were good , 2 with on-board guides. Tony, our driver was very nice. All three drivers were excellent drivers and we felt safe with the three of them. I feel if Alfa perhaps charged a bit more and had reliably clean hotels and sorted out their change-over depots there would be less comlaints. Just a thought!!!”

Helpful Report

Posted 5 years ago

“Kevan the coach driver was very knowledgeable and friendly. The receptionists at the hotel Cavendish were polite and helpful. ~The food and service in the restaurant was great. And our room wasn't all that great, it was better than the ones we stayed in at the expensive Holiday Inn in Ipswich two weeks earlier. But as for the excursions, we didn't have enough time to enjoy any of them. We felt rushed and pressured because we were allowed so little time at the various resorts. It would have been much better to just visit one site per day and have enough time to explore.”

Helpful Report

Posted 5 years ago

“had a really nice weeks stay at the new beach hotel in gt Yarmouth 23/9/18 no problem at all nice staff ,room ,hotel ,food and resort all fine no complaints at all but the fly in the ointment was the Alfa coach driver named ERIC the rudest most unpleasant Alfa driver i have ever come across barking out orders to fare paying Alfa customers not to bring chips or ice-cream onto the coach ( as if they would they are not teenagers on a jolly boys outing they are holidaymakers and keeping this person in employment ) this person requires a customer care/ anger management training course.because he is certainly damaging Alfa,s good reputation......................?? Tom p”

Helpful Report

Posted 6 years ago

“Went on first trip with them to Bournemouth on my own.our coach driver simon was fantastic with info about places and told jokes so all people became friendly with each other which is good when travelling alone. He gave us all he's phone no in case we got lost or needed him. Ist rate. Hotel though basic was clean breakfast very good dinners not very good but for the money you could not complain . All staff very helpful and friendly and spoke to everyone . Have booked second trip already. Y”

Helpful Report

Posted 6 years ago

“Recently went to Sandawn iow on an advertised 8 day holiday Saturday to Saturday.We have arrived at the hotel 1745 on the first Saturday left at 0700 on the second SaturdayA 6 day holiday.The coach-bearing in mind the higher than normal temperatures-had no Ireland conditioning.The trips as all trips were mixed.We stayed at some places too long and some too short.Hotel oknow but sandown away from prom not much to write home about.”

Helpful Report

Posted 6 years ago

“Got back from a great holiday in Western-Super-Mare. Terry the driver was a star...hotel was good...food good...trips were good. It went badly wrong on arriving back at Burtonwood. I have no idea what the feeder coach driver was called...and he obviously didn't care enough about us to speak. Now 'The good driver Terry' knows I'm not a miserable, complaining so and so...but I was one by the time I got home! After arriving at Burtonwood at 3:15, I arrived in Hyde at 6:30! The blinking man drove through housing estates...had no idea where he was...sat looking gormless for minutes on end after every drop off. He never uttered a single word. Added to that, the coach we were put on had ripped seats, and whatever suspension it had in years gone by had gone. So thank you Mr Don't Care. You wrecked all the hard work Terry had put in to make it a nice holiday. I have another holiday booked for December. If I arrive and find Mr Don't Care is my driver I'll give up and come home.”

Helpful Report

Posted 7 years ago

Alfa Travel is rated 3.7 based on 320 reviews