“I received a pair of leggings from alphalete in the mail, and when I tried them on (keep in mind I am a size medium and my measurements fall within that category) they split down the seam of butt. I have tried twice now to email them, however I have yet to hear a response. They said wait 5 business days, its been 3 weeks now... no number to call for costumer service, and I am very disappointed with the product. My money went right down the drain because they do not have the decency to respond or provide a better service. Alphalete should seriously consider putting a costumer service team together, and I will never order from here again. Gym shark will now be my first choice.”
“BEWARE! Worst customer service! If they send you the wrong size, wrong time, something’s defective you won’t hear from customer service. Google them and see if you can find a # for customer service. Impossible to get a response”
“I ordered a birthday present for my significant other and its been over 1month and I haven't heard anything from them. I tried sending inquiries with no replies. They took my money but won't reply. Brutal company, recommend shopping elsewhere.”
“If I could select zero stars I would. Terrible company with no customer service at all!. Decided to try them as I usually buy from gym shark with no bother at all and now I definitely regret it. Ordered products two weeks ago and all I’ve gotten is a confirmation to say they’ve fulfilled it but there’s no way for me to track the shipment, the email literally just says “ track with your courier”, like how can I If I haven’t received any courier email? I’ve emailed them and sent messages on Instagram about and absolute radio silence! Worst of all they keep posting up about new releases. Seriously! You need to look after your current orders before even thinking of new releases. Hopefully I even receive the package! But other than that, I definitely won’t be buying from this company again.”
“Don’t buy from this company. I have no doubts they will be shut down. No customer support. They will try to steal your money. It’s been 2 months, haven’t received a package, a shipping confirmation or a notification for a refund. This is by far the worst company I have ever dealt with in 30 years.”
“They sold me an item that was out of stock (I didn’t know at the time as it was still on their website). They sent shipping number & had me wait a month. I got no response from emailing support or social media. I finally went through my bank to try to get my money back. That’s when they responded to tell me it was out of stock. Currently in the process of getting a refund but it’s been a week now…”
“100% SCAM!! You’ll never get a response from them no matter what! If you don’t receive your order or it comes damaged or the wrong size, there is no way to contact them. You’re out of luck!!! Terrible”
“I ordered their amplify shorts at the beginning of December when they launched and still have yet to receive them, or an explanation of why they haven't been sent. Tried to contact customer service with absolute radio silence on the other end, and now I can't even locate the email with the confirmation of purchase. The charge shows up on my credit card though. I see I'm not the only one with this problem but for such a big company it's very frustrating that they would ignore their customers and not resolve the issues. Now I'm out $70 for no reason, for something I will likely never receive.”
“I have been trying to return a pair of leggings which honestly wouldn’t fit an 8 year old child! A standard response e-mail to my return enquiry said ‘we’re on it, but if you don’t hear in 5 days, contact us again’. 5 days later no response, another e-mail sent and another standard one received exactly the same as before. By the time they get ‘on it’ the 60 days to return will have expired and there’s no phone number to call, which now makes me very suspicious - who doesn’t have a customer service number on a legitimate website??”
“So my order was canceled that was placed December 9th because your company decided to sell out the size I already paid for and have been waiting for because your company can't process an international shipment to a military base in a reasonable time frame?
What happened to me. Don't let it happen to you. Such BS.”
“Absolutely horrible! They steal customers money and don’t respond to emails. Their Instagram comments all full of complaining customers. You can buy perfect amplify dupes that are only $25. Check out aurolaus on Instagram. They are literally the same!”
“HORRIBLE company! and customer service. Have not received my order from approx 1 1/2 months ago, but payment has been taken off my credit card. They do not reply to any emails, open issue ticket or Facebook messenger. I can not locate a phone number to call customer service. I suggest you DO NOT ORDER from this company.”
“n het Engels (VK)
Super bad experience. Have been trying to contact them for weeks about my order.
Still no package delivered....
This is really hopeless money in the trash
Don't do it, if it's good I would write it too but this is really a shame.”
“I’m kicking myself for not reading these reviews. I spent about $200 on their Black Friday sale and I still have not received my items. Not only are they ignoring my requests for customer service, they also ignore instagram DM’s, comments, and emails when I try to get a hold of them. I also had to pay extra money for “customs,” through DHL and it was so freaking frustrating. I can’t believe I dropped this much money on a company that sincerely does not give a s*** about their customers.”
“Shipping takes way too long and even when they admit to this they are still forcing new releases out despite the many complaints they receive. That is what is really frustrating. I’ve supported CG for a long time but he really needs to hire some better people for logistics.”
“Unfortunately I didn’t read these reviews before ordering.. Where to begin, I’ve supported Alphalete for years because I liked the fit, but as the company has grown it’s just gotten worse and worse.
1. It clearly says at the top of the sight that if something doesn’t fit, you can return it, but after completing my purchase there is a red notification that 9 of the items that I purchased can’t be returned.
2. I have a screenshot of the page that says “allow 7-10 business days to RECEIVE your order” but after you order it says allow 10-14 business days for your order to be shipped.
3. It’s been 19 days now since I ordered, and still no tracking number has been sent to my email.
Overall one of the worst experiences I’ve had ordering online.”
“If there was zero stars I would have given that. Words probably won’t be able to describe my encounter with this company. Horrible experience as I followed the descriptions before ordering and tried a number of pieces from different lines - three of the six I ordered where too big and when I received my response email I was scolded and made to feel I’d done something horrible and should have known better. They said because it was a sale I could not return any of it! I only wanted to exchange for smaller sizes or a different line which is what every other company I buy gym clothes from has always allowed me and everyone else to do until I find my size allowing me to buy more. It was first time ordering so I didn’t know how each line would fit - again I followed the size descriptions but some where too big because they where from different lines as the sizing runs different for most gym clothing brands perhaps because made by a different manufacturer for each line. It looks like the sale this company was having was just meant to get rid of old inventory perhaps things that where not selling especially colors? and they won’t let you return or exchange on a sale. So hence not giving us a good sale….just using us the get rid of the old and be a sucker. These clothes are very expensive and from what I’ve read by other reviews not long lasting quality- the seams come apart. I will not speak well if asked by my fellow gym friends or for anyone asking which company to buy from. When word continues to get around perhaps they may stop this terrible treatment of their customers or may end up losing business. The reason we try on clothes is so we can get a different size or style and I should have been able to do so.”
