“First time buying Alphalete. Tried on my Amplify leggings for the first time and they ripped instantly. Such a waste of money I didn’t even get to wear them. I’ve heard such good things so I’m super disappointed and worried that I won’t get my money back or a replacement.”
“Customer service is appalling. Have been trying to follow up on an order that could not be fulfilled for 2 months now. Still no refund or response. They literally rob your money then ghost you. The shipping time is also terrible. Very disappointing.”
“Just all around an awful company. Shipping takes weeks or even months. Imposisble to contact customer service as well. The discount codes also never seem to work and they’re just scamming people.”
“Quality is not like the old originals. Not worth what it costs. Back 3 years or so it was worth it. Not now. Too expensive. They opted for quantity over quality now. Like most brands after making it big. Sad.”
“Garbage customer service. Incredibly slow response time. Quality of products are off the charts, but 1 star for the truly horrible customer service that I have experienced more than one time.”
“There was a hole after just one hour of wearing there amplify leggings. $72 and they won’t even take the leggings back or issue a refund bc there policy is strict! Also customers service never got back to me it’s been a week.”
“Ok. So we waited weeks for the new OG revival legging. Let’s say disappointed. Material is see through, feels like nylon stockings and I’m sure they are about to rip. Nothing compare to the original OG. I supported Alphalete because of commitment to quality. Please don’t skim on what made the brand great and go back to the quality that you are known for. Such poor quality does not justify the price point. At the gym now and so upset that I had to write this review. No support, waist rolling down…Do better and I need a refund.”
“I ordered an orange pair of biker shorts. They looks comfy and I was so excited. But they’re so SEE THROUGH. I tried to contact them to get a refund and they will not. I would like to add, on their website they say 100 satisfaction guaranteed and 60 day hassle free returns. WELL GUESS WHAT... THATS A SCAM.
They said see through isn’t consider r a defect. Okay? Well what women would want to workout with shorts they can’t even leave the house in. And they also mentioned we didn’t say the shorts were squat proof. Well.... I didn’t know standing was considered squatting. PLEASE DONT BUY FROM ALPHALETE.”
“I placed an order with them, realized that I had an extra item in my cart that I didn’t mean to buy and immediately put in a request to cancel it. 4 days later, the package is being shipped to me. I contacted them again and they said that there was nothing they could do. I am now expected to pay border fees for a package that I don’t want just to be able to return it or sell the items to get some money back. They ignored my cancellation request and now I’m being forced to pay. I am very unhappy with Alphalete.”
“I recently purchased 2 pairs of joggers from this site, total was 148 CAD after shipping (119.30 USD). I am now being asked to pay 75$ for duties on this extremely light product. I am supposed to pay 18.50 USD (23 CAD) for shipping and an extra 75$ CAD. This total of 93$ CAD of travelling fees for a product that is 125$ CAD in total (purely the product). This is ridiculous, be careful before purchasing from this company.
EDIT: package showed up today with now 81.37$ for duty fees. This puts up my total (shipping + duties) at 104.37$ CAD for a package valued at 125.00$ CAD. Do not buy from this site.”
“I ordered three pairs of shorts from Alphalete at the beginning of February. I am giving them the benefit of the doubt, that they are facing some border issues between Canada and the US. However, I have not received my shorts yet and I have been waiting for weeks. I have been waiting patiently for my order and suddenly, they refund it without my consent.”
“I ordered from Alphalete on February 6, 2021. It is March 21, 2021 and my order hasn’t shipped. Customer service doesn’t get back to me. Worst company to deal with. How can they make keep making new launches when they haven’t even shipped from their past launch?
They will steal your money.”
“Ordered three pairs of legging in December for my Daughter. By mid-Feburary, one pair has become see-through and another has started coming apart at the seams. Paid too much for this workmanship. Filled out a complaint to the company and waiting on a response. There is no number to talk to anyone.”
“Awful customer service. They aren't helpful and wont take back your clothes if they do not fit and you want to exchange for a size. You can only exchange if you buy at full price. So if its your first time buying and you want to try on clothes, dont buy during a sale.”
“Poor quality. After first wash on the men’s joggers they knotted up. Little balls all over them. Cheap material. The buff bunny stuff I ordered was poor quality too. Buff bunny bands sewing was all screwed up So disappointed. Made in China. Not worth what you spend. I wouldn’t not buy alphalete or buffbunny again. Love them but not their clothes”
“Still no delivery 2 weeks late, failure to respond to emails. Marked package as delivered before it arrived and acted like this was normal process.
Awful customer service.”
“i purchased their seamless shorts, and on my first wear they ripped on the leg. I reported this to their customer service and they insisted I send them back the item to get any kind of refund, despite me explaining to them that this would be impossible due to the lockdown and restrictions put in place for the corona virus. After months of back and forth, all I have gotten is a gift card for 50% of the amount of what I paid for the shorts which is absolutely ridiculous, and I feel like I have been robbed. Terrible customer service honestly and I will not be returning”
“i purchased their seamless shorts, and on my first wear they ripped on the leg. I reported this to their customer service and they insisted I send them back the item to get any kind of refund, despite me explaining to them that this would be impossible due to the lockdown and restrictions put in place for the corona virus. After months of back and forth, all I have gotten is a gift card for 50% of the amount of what I paid for the shorts which is absolutely ridiculous, and I feel like I have been robbed. Terrible customer service honestly and I will not be returning”
“Theft
I say everyone who has defective clothing tag it on their IG I know I'm going to if sh!t starts falling apart right away.
I haven't worn yet but I am not looking forward giving the reviews.
So, I have no issue with the quality. The fit. I like. But I only wore them for a split minute to try them on! 🧐😭
Customer service and the policy of this business is out of wack though, because of that-- forget about it! I'll never order sh!t from here again.
I placed two orders originally. The first order I was stupid and didn't realize the pants were navy and not black. I asked if they could cancel the order immediately after. The company declined, explaining it was inefficient for alphalete and I would have to return once received.
I suppose that's fine. A little annoyed seeing that's never happened to me while ordering online but fine.
I placed my second order for black pair of pants just before I emailed the company about ordering the wrong color, fit was too small when received but I really liked them so I orders a larger size.
When I sent the packages back ( the Navy blue pants and the black that were too small) and my money was returned they wouldn't refund me all my money, they held $6 for each delivery. I am not sure why!? I PAID FOR MY OWN SHIPPING TO GET IT TO ME AND WHEN I SENT THE TWO PACKAGES BACK! The explanation when I inquired about the refund was that I don't receive the shipping $$ back.
YOU'RE TELLING ME I CANT RECEIVE ALL OF MY MONEY BACK THAT'S RIGHTFULLY MINE?
THAT'S LEFT.
Because I liked the fit so much (even though a little small)I reorder two pants (THE LARGER SIZES IN BLACK) costing about $146 after I received my first package that was too small but before the refund discrepancy.
I would have continued to order more from this company but something's like left are unacceptable.
Unfortunately they will lose a customer over $12 not necessarily because of the stupid $12 but the principal”
