“Worst service I received from Amazon’s I ordered 2 shoes from amazon and they cancel my order without me I was waiting for my order whole day nobody call when I called customer service there guy he’s name deepak he talk to me very rudely and behavior was very bad after I start chat there guy Roman he talk to me nicely and told me becoz the things happen he’s giving me 50 Aed voucher now when going to order another shoes I didn’t find voucher when I talk again on chat there lady komal she’s telling there. No voucher issue all Amazon employees cheating with like this and worst customer service in Amazon that they know how to talk to customer and what they telling us they are not doing I’ll inform each and everyone in my circle that never use Amazon”
“Useless customer service. Never deliver on committed date/time in the order. Charge additional for delivery but don't deliver on date/time mentioned in the order.
And no way to register a complaint. Online tracking shows attempted delivery and the delivery team is entering comments in their internal system stating customer did not answer the calls while attempting to deliver. In reality no one from AMAZON or delivery courier called the customer. They have done this multiple times with me. Everytime you call the customer service through call now option it takes minimum 15 mts to connect with a customer service representative. Any customer waiting on the call will loose patience and drop the call in 3 to 5 mts. But I have stayed on the call to get connected after 17 minutes of waiting.
They just don't know what is CUSTOMER SERVICE or to respect the commitments they have made in their own order.
I will never use this AMAZON.AE to order any thing i want.”
“Cheater delivery guy from Pakistan, didn’t try to call us and mentioned attempt to deliver. I want him fired from this job to make such a lie statement. If he is offered this job then company is responsible to bear all the consequences. Worst experience. Amazon will flourish only in the jungle if it continues.”
“Absolutely terrible customer service. Delayed a shipment, transferred it 3x to the wrong station and now… No more option to cancel and no delivery BUT THEY DO TAKE YOUR MONEY!!!!”
“I purchased a Z fold Samsung mobile and warranty for 2 years ( 540 aed for only the warranty ) ,after 5 weeks the screen is totally black and mobile doesnot work .
Now 7 days I am contacting them but they donot want to repair or to refund or to find solution
I purchased the mobile from Amazon under AlNajm electronics they provided .
To be honest Amazon and AlNajm are not to be trusted , I just complain now in DED against both of them
This was in Dubai”
“1- they delete all negative reviews for their priority sellers with horrible service.
2- their delivery people just dump packages at the door without even ringing the bell or anything.
3- Bad customer service.
Definitely not my go to”
“Worst company to order your products from. No proper customer service. Worst delivery companies are hired from amazon who doesn't deliver the product and sends email as delivered or just leaves your parcel at door without your permission or request”
“Very terrible customer service. Once you place order and funds have been charged to you account they repeat the same story which was practiced during covid in 2020 “ no stock”, although the item which you are trying to purchase will not say that its out stock. On top of it completely incompetent customer service team to deal with customers”
“When it come to hacking, I know of a very good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades.
SUPPORT@HACKERSPYVILLE.COM”
“I think Amazon has just launched Amazon.ae without any creating the infrastructure or any planning. I have used them twice and despite the guaranteed delivery date of 24 Dec 2022, there are no signs of the items. I had ordered gifts for a friend's wedding and have missed the date as a result. This is the second time. Since I had no option but to cancel the order I cannot even write a review on Amazon.ae. which is quite a clever way for Amazon to prevent any negative feedback”
“I ordered the laptop from Amazon on 10th Nov and returned it on 15th Nov due to the battery drying out fast.
I have raised the complaint for my refund of AED 4545 however, Amazon has not approved the refund and I lost my money and looking for your support on this matter.
I have never faced this issue the delivery person picked up the product but now the seller is claiming the product was not received which is not acceptable. I am not sure why Amazon does not have the proper investigation team and support sellers not care about the customer.”
“DESTROYING THE AMAZON BRAND
ORDERS CANCEL, AND UPDATE AND NEVER REACH AND PROVIDE WRONG INFORMATION..
GENERALLY TERRIBLE EXPERIENCE, IF I HAD KNOWN HOW APPALING THE SERVICE IS IN AMAZON AE AS OPPOSED TO ANYWHERE ELSE I WOULDVE MOST CERTAINLY NOT USED THIS RUBBISH SERVICE..
TO ANY AMAZON FANS, PLS SPARE YOUR TIME AND MONEY, THIS SERVICE IS NOT DEPENDABLE AT ALL”
“Items were not delivered and received mail and SMS that the items were delivered. After contacting them they said it could be that their staff might have scanned the bar code wrongly. Asked me to wait for another 2 days to receive the item and will do refund if not received. Item was very urgent to me”
“Worst experience ever. I ordered 2 items, paid by card.
The next day their mobile app showed that the parcel was delivered, but I couldn’t find it anywhere, either under the door, or in the building. I reached to Amazon support and that advised me that my order was LOST. WTF, why are you lying to your buyers saying that the order was delivered, when it definitely wasn’t.
Another thing is that they do not provide you with invoices – you just cannot download than from mobile app, an error appears.
It was my first Amazon order ever and I will NEVER buy anything from it again. Guys, we live in 2k22, where the buyer shall AT LEAST have the COURIER TELEPHONE NUMBER and an option to SPECIFY THEIR APARTMENT for the purposes of delivery. 0 out of 10, pure disappointment. Would not recommend to anyone.”
“Absolute disaster service. Very painful experince. I had ordered on 31st August 2022, today is September 12 but no timeliness for delivery yet.when reached out today to customer care my phone was disconnected deliberately. On third time, I was assisted by one agent but he had no clue on the order. The only message was that he doesn't know as it is handle by designated dept. What a horrifying work culture. Had bitter experince in past as well. This is also one reason I use the online platform minimal.”
