Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Bought a product. Was told by customer staff i dint need to return product amd i would get refund. So i donated the product. Because i did that i didnt get a refund. Amazon refuse to take responsibility”

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Posted 1 year ago

“I have complained to customer service at least twice and been told issue would be corrected. Shipping instructions state "MUST BE LEFT BETWEEN DOORS" I order expensive items and packages are still left on the porch.”

Amazon Canada 2 star review on 25th September 2023

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Posted 1 year ago

“I tried to post a review because I was so disappointed in the delivery of my product and they wouldn't post it.”

Amazon Canada 1 star review on 23rd September 2023

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Posted 1 year ago

“1. Horrible customer service 2. They will take your money by a certain date if you don’t fill out an incident report on time (from an order that did not come) - I’m not joking either, I was shocked to find they won’t refund you for their error if you don’t fill out this report on time 3. Horrible customer service 4. I can’t wait for my refund so I can cancel my account. GOODBYE AMAZON. YOUR RUDENESS WONT BE MISSED”

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Posted 1 year ago

“I had REQUESTED packages to be delivered to the tenant. I would not have requested this had I or my husband not been home. The delivery driver DID NOT KNOCK! I was barely able to hear some rustling at the door of the apartment, went to check and there the packages were. This is UNACCEPTABLE.”

Amazon Canada 1 star review on 17th September 2023

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Posted 1 year ago

“When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.”

Amazon Canada 1 star review on 9th September 2023

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Posted 1 year ago

“Aujourd'hui le 7 septembre 2023: SERVICE CLIENTÈLE POURRI!!!!!!”

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Posted 1 year ago

“Amazon wants clients to talk to a computer ( not happening ). The client services employees are not trained to deal reasonably with clients concerns. There is no consistency at all within employees. They can barely understand and communicate but all have the same boloney answers and the only consistent part of dealing with Amazon. Amazon have specialists that have no better answers than the regular client services employees and never can do any better to resolve any issue. No one at Amazon is accountable for anything. Just the same repetitive boloney answers to any problems with any orders. Shipping for prime clients does not mean it will be delivered to your address , just a bunch of garbage. The end of this client services employ very rarely help to resolve most situations. But amazon just keeps moving forward but very rarely accountable for their really really bad service while clients pay a premium to be an Amazon prime client.”

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Posted 1 year ago

“At one time Amazon was the site to go and buy any item that a household needed. The last couple of years Amazon has parked itself in a toilet. The one time quick delivery and customer input was indeed incredible, quick efficient and succinct. Whatever has happened to Amazon the last couple of years is unfortunate. Customer service that is out of touch with reality, totally removed from the service that at one made Amazon great. I am absolutely disgusted with Amazon, and being an 80 year old man I respect talking to representatives who know what they are talking about. For me there will be no more Amazon--my future business will be done with Ebay.ca. I have always had success when dealing with Ebay. One last time Amazon--you disgust me!!!!!!!!!!”

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Posted 1 year ago

“Very disappointed. I am a huge Amazon shopper, telling everyone how great it is as there is no issue with returns ever. Well, on the most expensive item I have purchased on Amazon: item shows I asked for a refund, I sent the item back, the item was received by Amazon... but no refund. I was told to wait and wait. Finally, told to connect if no refund by Aug 27th. Today is Aug 27. I am told an email will come for me to fill out an Incident Report. Ridiculous. All info is right there. Waste of my time. However, I fill it out, and then keep getting other emails asking for me to fill out an incident report: for items never received. *sigh* So had to explain yet again the whole situation. The fact that at this point, instead of getting me my refund, they are asking me to answer questions that are clearly there for this purchase refund is baffling. And I have spent probably over $5000 on Amazon in the past month. I would expect way better customer service dealing with this expensive return that is not arriving. And why did I return this item? It was listed as new, and when it arrived it did not work (Oculus VR goggles), and so used that lettering was worn out. So this was a scam by the seller to start with, and now I just can't seem to get my money back. Very disappointed to say the least.”

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Posted 1 year ago

“Haven't received a single order (7 or so) since Intelcom got their hands on them. They keep taking Post Office address orders, that they cannot deliver and all of a sudden tracking says 'delivered'. Can't even mention this in the review or it's rejected. Can't get a refund. Can't return something I didn't receive. Cancelled my membership after about ten years.”

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Posted 1 year ago

“I had to buy a dash cam twice, the first camera turned on and off by itself, I had to return it, the second dash cam I bought again , was used and the wires were open and even the memory card of the pervious persons was there and not deleted. Amazon did not even bother to check this camera before resend it. such things makes customers unhappy and worrying about future purchases.”

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Posted 1 year ago

“Their customer service/support is great, but I’ve had so many issues with delivery. Packages not showing up, packages being left at the wrong location or the driver was too lazy to bring the package so they make up a fake door claiming that’s my home. I am canceling my account!”

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Posted 1 year ago

“I recently had a less-than-stellar experience with Amazon. I ordered a gift with the added touch of gift wrapping, intending to give it to my friend tomorrow. To my disappointment, the gift arrived without the promised wrapping. When I reached out to customer service, they said they couldn't resend the wrapping and instead just offered a refund. I wasn't interested in a mere $4.49 refund; I was hoping for a reliable and efficient service, especially given the importance of the occasion. Quite let down with this experience”

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Posted 1 year ago

“Whatch your bill. They signed me up for music unlimited without me doing anything to initiate it. Google it and see they do it on purpose. If you call they will refund and apologise but most people don't notice. Getting through to Amazon US was easy. In Canada they put you on hold and then it goes silent until the call gets terminated. They won't call you back after promising they will. I'm dumping my prime as nothing comes faster and I barely watch anything on prime. They have become too big and don't care if I cancel because too many others won't. Oh well, thanks for hanging up on me, outsourced India call centre guy. Amazon pays third world salaries so we get 3rd world service I'm out. 🖕”

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Posted 1 year ago

“Ordered an exercise bike and it said it would be shipped in 2 days…called and spoke to Amazon reps 5 times and was told it was on its way..After waiting a month called again and asked to speak to a manger and he was completely rude making me feel like it was my fault it wasn’t shipped, he completely talked over me the whole time, called me a liar when I said the last rep said he would call me back in 4 days and didn’t?Most Horrible customer service I have ever had! Once I get my refund on my bike and my last order I am definitely canceling my prime account!”

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Posted 1 year ago

“My coffee machine broke down, zero support by the manufacturer. When I contact Amazon, I get the automated "this product is eligible for return". When I proceed , there is no return option. My Amazon app also allows to "start return process" but as soon as I click on it, there is no return option, only useless troubleshooting videos and manufacturer contact info. When I speak to an Amazon agent, their supervisors and managers are not taking any responsibility for their misinformation or lack of support. I am a Prime member considering to cancel my membership.”

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Posted 1 year ago

“Amazon in Canada definitely and obviously is cheating on the Prime customers. As a prime customers I ordered many items which on Amazon website said delivery today or tomorrow but practically I received from 3 to 5 days after I placed the order. Also Amazon pushes and fouls customers to become prime members.”

Amazon Canada 1 star review on 3rd August 2023

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Posted 1 year ago

“What a joke you would think if you pick an item that is Amazon’s prime and 2 day shipping that it would arrive in 2 days. If you can’t deliver in 2 days take it off of the prime designation. And they have to bring back purolator and ups. Send these other couriers packing. They have no problem charging for prime but I guess we are all chumps for falling for it”

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Posted 1 year ago

“Amazon.ca should be ashamed of their North Winnipeg hub location. Their's is the ONLY business on the ENTIRE city street that has nor bothered to cut their grass. It's several feet tall and full of weeds and most likely wood ticks and other pests. Shame on you Amazon, shame on you.”

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Posted 1 year ago

Amazon Canada is rated 1.6 based on 421 reviews