Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually great delivery service. My package today was delivered by an idiot who can’t read and left it next door at a different number house. I didn’t know until I saw package delivered. Look for service and now no help from Amazon online except to call someone who doesn’t speak good English and no understanding of the problem. Trying to leave a rating, doesn’t work. Zero stars applicable.”

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Posted 2 years ago

“Too many orders packed incorrectly. Too many items show up damaged. Sure they have replacements but how many times do I have to drive back and forth to the post office, wait additional time to receive items (sometimes also showing up damaged), and dealing with lowball partial refunds for damaged goods and wasted time? I'm over it.”

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Posted 2 years ago

“Disgusted by Amazon customer service and the delivery/courier partners they're affiliated with. Closing my account permanently.”

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Posted 2 years ago

“I didn't receive my parcel, but on my account it claims that it was delivered on Monday 27/2021 .This is very upsetting since it was special items to be received as gifts by December 2ed. Amazon service guaranteed that it will be delivered by December 2ed. Today, I spent with the Amazon customer service almost an hour on the phone with the only thing that was done it is just a refund. When I asked about the compensation the offer was $5 Amazon credit, maximum $20 that I am not able to use since the products that I need do not fullfiled by Amazon. Thus, only disappointings not only about the parcel that I didn't receive ,but also about the Amazon customer service that doesn't care about customers at all:((((”

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Posted 2 years ago

“Very Disappointed.... Bought a couple of things from Amazone for Christmas. Somehow we end up ordering one of the Nintendo games twice. Try to return to Amazone and find out now they charge shipping for returns. It's better to go back to the original shopping way and buy stuff there. At least not have to worry about losing money in returns. VERY DISAPPOINTED”

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Posted 2 years ago

“Amazon is great. The delivery is terrible. Haven't got one package that I ordered a week ago, ASL is useless. I talked to them. She says she can see my parcels but they are on hold. Amazon says they will give me a refund. If I wanted a refund, I wouldn't have bought it in the first place. C'mon AMAZON get with the program.”

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Posted 2 years ago

“I currently have a handful of packages that are delayed and many have come to my small town and left, asl are the delivery company, Amazon offered me5 dollars, for zero service, I have liked using Amazon, light use box stores now as Amazon has become Unreliable. Done”

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Posted 2 years ago

“Amazon decided to ship me n item that couldn't be farther from what I ordered. I placed an order for an item shipped by amazon.ca, and because they can't keep an accurate inventory of the stock they have to ship I was sent a silicone child's toy as a placeholder item. So instead of updating their stock properly, they will send you a random item just to say they sent you something. Even though I filed for a refund already, the customer service rep I spoke to basically told me Amazon isn't willing to offer any sort of credit for their mistake. I would have been nice to have the item I ordered at this time, but now I'll have to place another order and wait for delivery again all because Amazon isn't able to take stock properly. Be careful when ordering items shipped by Amazon, chances are they don't have it in stock and can't be bothered to update the inventory.”

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Posted 3 years ago

“Let me be clear...I love Amazon.ca, but since they began using Intelcom Courier Canada, it's horrific. Why would Amazon Canada use a courier company that has the worst ratings across the internet. Even though Intelcom isn't a BBB member, they have an "F" rating with reports all citing the same issues I have had with them. Packages getting "lost", being delivered to the wrong address, packages literally being thrown at the house by the driver. I've had 5 packages consecutively "disappear" thanks to Intelcom. They refuse to take any responsibility and their customer service is non-existent. While I greatly appreciate the convenience and range of product that Amazon Canada carries. However, as an Amazon Prime member, I am not getting the service that I expect. I understand completely that recent weather conditions in BC have effected deliveries, but I expect the courier to update this. I have no trouble waiting, but I need to know my package hasn't vanished into oblivion. I have given Amazon considerable feedback, & have been given assurances that they will work to ensure that Intelcom isn't the courier used for future purchases, but they are listed as the courier for my next 3 deliveries. Not a happy bunny. 🤬”

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Posted 3 years ago

“If I bought 59 items from Amazon in the 90 days period and returned 5 items because they were damaged in shipping or failed with quality issues and I am getting an email threaten me will no long able to shop on Amazon. And with false statements that Amazon had contacted me multiple times before when this is the first email I received from Amazon. I think Amazon believe it is the only company on earth with people can shop. What a joke. Bye bye Amazon”

Amazon Canada 1 star review on 20th November 2021

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Posted 3 years ago

“I love Amazon.ca BUT my issue is that they need to start taking stuff to a post office considering there is more theft with covid and Christmas coming. We have so many dumb asses that Jack packages that I had to call Amazon to get them to resend . It is annoying and sad. Now I question how can I order stuff if the package is literally in front of door I work all day to come home to a jacked package 📦. Amazon please rethink your delivery service PLEASE!”

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Posted 3 years ago

“Amazon is absolutely ridiculous. They mess up your deliveries and do nothing about it. Telling you to wait till the next day. Unacceptable when it a constant occurrence. They need to do better and hire carriers that know how to use a scanner.”

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Posted 3 years ago

“I was a loyal customer for a lot of years I am looking for an alternative now because Amazon Canadá change a lot now they offer a poor customer service with rude people treating you bad if you complain they never refund me my money for a refund I kept calling my bank and said Amazon never refund I don’t trust this company anymore”

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Posted 3 years ago

“Product was fine my problem is with the Amazon. total lack of customer service. I tried to contact them and instead I was driven in circles around the website and never got that info. I’ve ordered the same item 20+ times from Amazon Canada and it is ALWAYS been delivered to my apartment door. It comes in a very large box and weighs about 40 lbs.I made sure I would be home when they delivered as I am unable to lift it. The delivery person buzzed my apartment and I let them in but they never came to my unit. I found the box sitting downstairs inside the lobby door of the building. We have an elevator, it wasn’t like he had to carry it upstairs to the 2nd floor and it wasn’t a hot day. It sat in the lobby for 2 days as I couldn’t carry it and had to wait until someone came who could..”

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Posted 3 years ago

“Have been shopping Amazon a long time. For years it was 2 week delivery even with prime. BUT in the last couple months the delivery has been so fast. They must be using there Owen truck. But very happy now with the deliveries.”

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Posted 3 years ago

“I have shopped with Amazon for over 10 years! In the last 6 months, the service has been horrible. Product don't match description, customer service agents are rude and don't even listen to what you are saying, as though they are on auto pilot. I usually spend $1000's of dollars a year with Amazon. I will be giving my buisness to other companys, from now on.”

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Posted 3 years ago

“Very poor delivery service on almost all my orders. It is impossible to reach managers: customer service people just won't let you do that. I hope this will take their business down!”

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Posted 3 years ago

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Posted 3 years ago

“Waste of time , replacing order then confirmed then paid then never arrived and it is easy for them to send you the refund but they do t give a damn about your time waster”

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Posted 3 years ago

“The customer service at Amazon and at the third party seller Fertego Sales is horrific. I was sold a defective Reebok Deck and Amazon and the seller refuse to take the item back even though it has a year warranty. I would advise people NOT to shop on Amazon as they also price gouge. Take you business elsewhere and avoid wasting your money on Amazon and having to deal with their pathetic service and return policy. If it breaks, Amazon will not deal with it. PATHETHIC”

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Posted 3 years ago

Amazon Canada is rated 1.6 based on 421 reviews