Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 448 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy any battery item from Amazon they will not warranty it after one year even if it's an expensive Renogy Battery with a 5 year pro rated warranty. They just tell you to bad......read this https://www.amazon.ca/gp/help/customer/display.html?nodeId=201014520”

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Posted 2 years ago

“Amazon has changed their shipping practice and now has resorted to shipping products without any packaging as if you bought it off the store shelf and then said package item gets thrown on your veranda even if it's a small item or food item. No care or concern here when you complain! They blame it on trying to reduce their carbon footprint when actual fact they're just cheaping out. Is what customers don't know is that they build in packaging and shipping into the cost of the products that you buy. They send somebody else a third party company to pick up a return when you're not able to return it yourself and when that third party screws up they say they're not responsible for it and they won't talk to you anymore about it. so it's up to you to deal with that third party they won't accept a complaint about them nor take any further action on it despite the fact that they hire them and their their customer not you. This has happened many times to me over the coming past months and I'm fed up with it so as a result Amazon has lost my business I will shop elsewhere!! I do not recommend them they've gotten worse over the recent. Of time there is no customer service!!!”

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Posted 2 years ago

“Tired of having my driveway blocked by your drivers. If you see no spots please circle around. I live on a main street and I'm in my car trying to leave and this van pulls up. When I asked to leave he says I have a few packages? What? Move. Then he threatens to ne er deliver to me again. It's my driveway? And im leaving?? This is the 10th time atleast this year!”

Amazon Canada 1 star review on 2nd May 2022

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Posted 2 years ago

“I bought a camera monitor from Amazon Canada atomos V for around $900. I received the package I opened it and what I found in the package was a $5 monitor which blown my mind me and my wise were shocked, right away I called the customer service and the lady told me I am issuing a return label and you’re gonna refunded, after 2 weeks I received an email from Amazon that We’re gonna charge you because you didn’t return the original item and they said this is the last decision and we’re not gonna reply to any questions. I contacted customer service many times but They told me we can’t help you. Be aware! Don’t buy any expensive item from amazon they gonna pick your pocket in daylight.”

Amazon Canada 1 star review on 30th April 2022

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Posted 2 years ago

“They closed my account, and cannot find it. I lost thousands in audiobooks, and unable to exchange anything, etc . . Customer service is beyond useless, endless transfers and different departments. There is no one that can take accountability or do anything, and after two weeks I am still waiting for an "account specialist" to contact me --- they assured me it would be 24 hours.”

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Posted 2 years ago

“Delivery is getting lately,Before it was ok but right now is change.Delivery not doing good right now...”

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Posted 2 years ago

“Bought a 4 cube closet organizer Mar 20/22 and received Mar 24. Paid $152.68cdn with taxes. Quality was less than expected Assembled it and am using it A week later the exact same product I could pay $94.90 with taxes Wrote to Amazon customer service that they ripped me off. I’ve had zero news since. I consider myself as a very good customer that has purchased too much from them. Now they’ve stolen $63.72 from me and they’re hiding their heads in the sand like Ostriches Deceitful SOBs and I will close my account soon Amazon Canada delights in screw-in good customers”

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Posted 2 years ago

“I entered “Ukrainian doll” but the only items that came up were Russian dolls!! How ridiculous!! Especially now that Putin has waged war on Ukraine no one in their right mind should be buying/supporting Russia never mind Amazon should absolutely not be selling Russian items!! Hypocritical to have “We stand with Ukraine” at the top of the main page of Amazon if you’re only selling Russian dolls. There are 2 dolls that say Ukrainian but when you click on them and read the details they are described as Russian!! Do you even know what you are doing Amazon?”

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Posted 2 years ago

“We have ordered many little things under a hundred dollars. First major purchase I make they forget yo ship my order and forget to me about it. My wife and I were going on holidays, this is why we purchase this product to begin with. After contacting a manager, I was informed that he new absolutely nothing. Further more he could provide absolutely no support. Cancel the order or not!!!!!!!!! I'm super disappointed and I will be shopping at banggood from this point on!!!”

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Posted 2 years ago

“I return a pair a boots cause they are too small and buy a second pair larger and never got a refund for the first pair. I wrote a bad review and Amazon wouldn’t post it and supported the seller stealing my money.”

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Posted 2 years ago

“For the most part Amazon is a handy way to get things, especially when you are rural and have to travel a long ways for shopping. Unfortunately there packing department does not have much common sense. I order Pails of cat litter. they are sealed and have a handy handle on them. But instead of just sticking a packing label on the pail they throw them in boxes, so 2 pails in a big box or 3 pails in a bigger box.... and if you order anything else they put it in there too. 4 months in a row now I have received a large box with a couple pails of litter and 3 boxes of coffee pods- as you can imagine the boxes of coffee pods are destroyed. I have attempted to contact customer service to see how i go about getting the pails shipped not in the box with the coffee. But customer service was only willing to send me a prepaid label to send the litter back..... or the coffee back....... they were less than useless and just infuriated me.”

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Posted 2 years ago

“Im so sick of Writing Delivery Instructions when Clearly No one knows how to follow them. Jist recently, two packages delievered on two different days. I clearly added "Ring Doorbell" And the packages are delievered barely on the porch. Top step. No door bell rang. I had to call home to make sure someone can go outside and pick it up.”

Amazon Canada 1 star review on 10th March 2022

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Posted 2 years ago

“I liked Amazon only because their return policy was convenient, except when you buy from third party sellers. It was easy because they had Canada post, UPS & Purolator. Now it is only Purolator and they do not have outlets in most neighborhood. It is really difficult when you have restrictions, like not having a car, or not within the walking distance etc. They should have at least two Carriers to return their items. Amazon will loose as lot of business due to this”

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Posted 2 years ago

“For some reason Amazon has products for sale sold by Amazon.ca that can't be shipped to Canada lol tried talking to customer service they can't tell me anything. Say it has shipped to some people but won't tell me where. Tried where i lived. Also Ottawa Montreal and Toronto. With no luck. Seems like this is illegal to have a product thats not available for a sale price. Walmart Canadian tire etc are not allowed to do this why is amazon allowed”

Amazon Canada 1 star review on 2nd March 2022

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Posted 2 years ago

“Stay away from amazon, prime two day shipping is now two weeks or more. Don't expect to get your order fast according on their add. That is not true! They are manipulating the time even you order early thier not following what is ever prime member they don't care about complain they are patching their stupid habbit mistake. And customer service can't handle the complain they will pass your call to other line. Go to walmart or ebay they are way faster shipping that amazon garbage”

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Posted 2 years ago

“I ordered an Apple Watch. The delivery driver handed it to me and when I opened it the Watch had been STOLEN. Amazon REFUSED to give me a refund because they said the item was delivered successfully. I was only able to get a $379 refund through my bank. I am very upset. They just stone walled me and refused to help me even after I filed a police report. Who ever stole the watch at Amazon know how to fool the system. Organized crime. Buyer beware”

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Posted 2 years ago

“Have received notice that returned item has been received and cost of item will be forwarded to me as a gift card. Nothing happening, no return of funds and Amazon won't acknowledge it even though they sent messages acknowledging their receipt of the item. Returned because it was broken wine glasses that was shipped with no packaging.”

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Posted 2 years ago

“I've purchase hundreds of items from Amazon.ca. Their retailing practice, return policy, etc. is excellent. However, their delivery guys have made so many mistakes since the beginning it's not even funny - parcels were dropped off at the wrong address, called somebody else's telephone number and left the parcel with the wrong person; etc. Yesterday they dropped off my package, while the concierge was unavailable, with a label taped over my name and address. My concierge had to very carefully peeled it off to find out who the recipient was. I know delivery staff don't need high intelligence for their job, but this is definitely not acceptable from a human being.”

Amazon Canada 3 star review on 5th February 2022

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Posted 2 years ago

“I used to like Amazon until I started buying more stuff from them and realized a couple of things: Prime is a scam. 2 days delivery for most stuff is more like three weeks or never receive it especially if you order from a third-party vendor. And when you call customer service to deal with a problem, they do not take responsibility for the vendor they partnered with and the customer (me) loses out. Customer services for the most part is good, but I had an experience with a manager of all things which did not listen, kept interrupting and making excuses. Amazon needs to get with the game because they are soon going to be out of business if they keep this up. I will now buy my stuff locally and only use Amazon as a last resort.”

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Posted 2 years ago

“Prices for food is crazy when you can get it cheaper at the store, not happy with Amazon”

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Posted 2 years ago

Amazon Canada is rated 1.5 based on 448 reviews