Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 447 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I m prime member, I returned the Samsung TV and they told it will take 30 days to refund the money, when I asked about who will pay the interest, the rep told this not their problem. Amazon was good before, but now Amazon is gone down. Sometimes they change my delivery without even giving a notice, you have call them to find out what's going on. Service getting terrible.”

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Posted 10 months ago

“Twice in a row (once while I was a prime member) my delivery got delayed and the notifications was sent literally last minute. Both times the delay was over a week long. What is confusing is that the tracking showed the products were in the sorting fascility in my city so not sure what was holing up the delivery. I might as well shop the same products on AliExpress for a fraction of a cost if the wait is not an issue.”

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Posted 10 months ago

“The new commercial that you are showing about the grand son and his grandma is what people need to actually see.to me the underlying message is all about what society needs to and start putting respect and caring for each other as a top priority. It's so disheartening to see where humanity has gone over the last 60 years. For me I pity the next generation. Great ad, love it.”

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Posted 10 months ago

“My second ordered was delayed and I needed to reorder to be delivered today Feb 20 and it sadly didn't show up tonight at 8pm and it's delayed for another 5 days ridiculous I will cancel my account as soon as my order comes if it ever does will not be ordering a third time its too much hassle and just get angry worst service ever, no more online shopping for Me it was only one item samsung tablet lite and they screwed it up 😡😡it was a gift, I thought online was easier its harder”

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Posted 10 months ago

“Almost as horrible as Uber's customer service. The provide zero solutions and waste your time.”

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Posted 10 months ago

“Totally useless can't chat with them impossible to find the link finally was able to able but can't understand the person speaking terrible english.”

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Posted 10 months ago

“From the 6 of February24 i have been trying to get back hundreds of dollars Amazon went into my account and took. i have made over 30 calls all i get is rude comment from their customer service and more lies. The stuff never arrived, Purolater sent it back, all i get is game playing and lies,Never shop from Amazon, shop local. then they call me a fraude, clear my profile and surpress the stuff i ordered under lock down, now they want the bank to reimburse me, bank never did nothing . you have the items back and my money, i would call that theft.”

Amazon Canada 1 star review on 20th February 2024

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Posted 10 months ago

“Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!! Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!!”

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Posted 10 months ago

“Amazon prime video. Was trying to watch Mayor of Kingstown. Language was set to something not English. Went through the .ca site, only got American customer service , or so they said. Blamed the issue on Paramount, then on my device, then on the fact I could not use the phone. Do not recommend. And for the Prime price, very disappointing”

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Posted 10 months ago

“I am extremely frustrated with their policy which, even though it clearly states the undelivered package is damaged and returning to Amazon, they refuse to issue the refund now, making me wait for no reason at all, forcing me to call them again. I just want to get a refund and then to reorder. It's ridiculous, senseless. And extremely annoying.”

Amazon Canada 3 star review on 19th February 2024

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Posted 10 months ago

“HORRIBLE CUSTOMER SERVICE”

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Posted 11 months ago

“Good morning all, I'm one in millions that have a recall for my Philips Respironics CPAP devices ( unfortunitely I have 2). The recall process is very painfull, no support from third party hired by Philips, they have no clue whatsoever about how and when youwill get the new devices. After almost 2 years, I called Philips USA, to find out that they did replaced my defectif devices, but where are they??? I bought my 2 devices on Amazon, I live in Ontario Canada, I found out that one unit is in Montreal and the other is in Nova Scotia. I contacted the Montreal store and they never called me back to confirm that my devices is there. Nova Scotia store did confirm but want to charge me shipping fees for my DEVICE. Why do I have to pay that fee??? I live in Ontario, not Nova Scotia. I called many many time Philips customer service, with promises of results from Canadian Philips side, I never ever got one phone call from Philips Canada side to once and for all solve this long lasting issues. Maybe 2024 or 2025 will be the years that I will finally get my devices???? I will can Philips this morning to see if they are willing for once to step up and do something about my situation or they will bounce me back and forward to diferrent department and voicemail that no one care to answer. Just talk to an AMAZOn customer service, and AMAZON won't help me retrive my devices from their vendors. I bought my devices thru AMAZON and they have the power to tell their vendors to send me at NO COST my recalled DEVISES. It is a very particular situation and no one wants to help and resolve my situation. IS AMAZON WILL STEP UP ? They are the one that I bought those 2 devices”

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Posted 11 months ago

“I ordered big things big amounts and every time I do I get screwed over and they make me look like the liar. I got screwed over once again and they still say that I did not order that when I know I did but it’s not on the order form, which is missing out of my my bank account, they need to fix their customer service I’m almost ready to say enough and cancel the entire Amazon and prime. They are not worth it. They don’t even deserve the one star. I’m so tired of the customer always being wrong when I thought customers were always right, especially when they look in their bank account and they know what they see.”

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Posted 11 months ago

“Ever since a new deliver company was hired, I haven’t been getting my packages for all sorts of different reason. I can’t actual speak to costumer service as it’s all done online. This has happened to my son as well and it’s very upsetting especially when I’ve been dealing with Amazon for a long time without previous issues. This is the last time this will happen to me as I’m closing my account and going somewhere else even if it means paying more for the same items”

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Posted 11 months ago

“Been a long time very frequent customer. They do not want to talk to you as obvious with their menu jail. Up until 2 days ago I got a 3 hr delivery window and the # of stops away before my stop. That has all stopped. What does it take to ring a door bell. Drivers just throw the pkgs on the front steps even behind the door so you cant open the door. Shame on your customer service”

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Posted 11 months ago

“Delivery driver dropped our packages then kicked them, all caught on camera. We called to make a complaint and the first guy says sorry wrong number, so hubby calls the exact same number, and the guy says you have to understand our drivers get frustrated!! So, I guess they consider this okay! I may just cancel my memberships and never buy from them again!!!!”

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Posted 11 months ago

“Your service is very bad, your prices are getting worst, you think you are a monopoly, luckily you are no longer. If you don't shape up you will go downhill very soon. Worst customer service Dishonest Not keeping your promise Nonsense return policy which you do not honor Poor product quality No quality control Company disjointed one hand does not know what the other is doing Hire lousy third party delivery Spread too thin and out of control”

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Posted 11 months ago

“Amazon is garbage. Products suck, customer support cant speak english, delivery drivers are morons and they treat their sellers like garbage. Back to Ebay”

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Posted 11 months ago

“The biggest problem with Amazon is their 3rd party sellers and the fact Amazon does not take responsibility for them. The latest issue occurred when I ordered a TV stand with led lights. The seller sent the wrong tv stand. It was a cheaper version of the one I ordered and it was defective and could not be assembled. I asked for a refund. It took a week of arguing with the seller and Amazon only to be sent a label for Canada Post requiring me to pay return shipping. First of all Canada Post doesn't ship anything over 66lbs, this item weighed 102.3 lbs it too 2 men to carry it in when delivered. Also told I could ship back by courier again at my expense to the tune of $289.75. So now we've had to appeal the A-Z Guarantee decision with no guarantee of a refund and wait up to another 2 weeks. I have spent hours and days on the phone this week with Amazon, my calls are often dropped, they never call back when this happens, reps who say they will follow up never do. Amazon writes Easy Returns on their listings including 3rd Party Sellers It is the furthest thing from easy and especially when it's not customers fault. The customer service is completely lacking and Amazon doesn't care.”

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Posted 11 months ago

“Amazon prime is getting pathetic and pulling a Netflix. You cannot access your account on another device without getting suspended. They send codes through email/cell and instead of troubleshooting the problem once you have proven your identity, it completely suspends your account and forces you to call customer service. It’s inconvenient and unnecessary for Amazon to do this. God forbid a customer wants to go on their laptop or tablet or have their spouse order themselves something.”

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Posted 11 months ago

Amazon Canada is rated 1.5 based on 447 reviews