Amazon India Reviews

Name: Amazon India
Rating: 3.89

3.9 Rating 1,759 Reviews

75 %

of reviewers recommend Amazon India

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3.9

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 19th January 2025

Amazon India 1 star review on 18th October 2024

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of Amazon India for quite a few years now. I live abroad and usually place orders before my arrival. My delivery destination is Panaji-Goa. In the past, I have had a couple of problems with deliveries which were reported to your customer service and refund issued but they were minor compared to other one I just had to go through. I have had a very nasty experience with your service for the orders I placed in August and September of 2024. Following are the dates with order amounts: 10/08/24 – Rs 3,793.35 26/08/24 – Rs 5,645.00 02/09/24 – Rs 19,382.00 06/09/24 – Rs 3,149.25 Just so you know, this totals to Rs 31,969.60 of which I received a refund of Rs 18,037. This amounts to a staggering 56%. Only one order of Rs 2,450 was a result of Seller not being able to source the product I ordered while the rest of them were because the final delivery could not be made. This puts down the Refund % due to Amazon Initiated Returns at 53%. All of the refunds are shown as RETURNS by Customer while in reality it is because your staff was not able to make the final delivery. I was in constant touch with your customer service and each time they told me that the item has been damaged during shipment. I don’t think this is true because your excellent tracking system shows the item was received at final distribution location in PANAJI-GOA. I cant believe that someone in customer service hasn’t noticed that 53% of my orders were as a result of Returns Initiated by Amazon. With so many of my orders being returned by your delivery staff, I feel that I was being selectively targeted. I don’t know anyone who works at Amazon India, let alone at the distribution center in Panaji-Goa so I cannot understand why I was being targeted. Regards”

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Posted 3 months ago

“Amazon used to be my favorite app to order from, not just because of the products, but also because of the app design, delivery process, and customer service. However, it has been getting worse day by day. Delivery personnel now drop off your product with anyone in your society without informing or calling you, and sometimes they mark it as delivered without actually delivering the product. When you call customer service, they offer countless excuses, such as “We are just a platform, the delivery team is separate,” or “It was done by mistake,” or “It happened automatically”—endless, nonsensical excuses. Now, they’ve even started threatening to escalate the conversation, though it’s unclear to whom. After paying for a product, we expect a smooth transaction, but instead, we get delayed deliveries, poor communication, and rude customer service that gives threats. Amazon seems to have forgotten that it’s the customers who keep the app going.”

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Posted 4 months ago

“The delivery agents are so horrible to deliver the product at door steps . In a day if there is a 5 order I have to step down 5 times which is not ok - once twice I can understand but every delivery urgent doesn't want to climb the foot stairs! @amazonindia please work on this accepts.”

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Posted 4 months ago

“I ordered one kurta set in Amazon , but I didn't received my order still now , the delivery partner called me and get the otp and he said like I was standing in front of the location only and he get the otp with me, but I was not there I believed his words that he was standing in front of the location only, after that I didn't received my order and so i called to the Amazon executives there was no proper response and no follow up worst service.”

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Posted 4 months ago

“Pathetic experience is the least that I can say about the recent experience that I had with Amazon India. One of my Order was cancelled by Amazon and when I complained about same, their representative told that I can reorder the product and get the difference amount. Trusting him I ended up buying a costly product and afterwards I had to call multiple times asking about the refund for the difference amount and everytime they said that they have already initiated the refund and should receive in 4 hours which never came. After few days of enquiry, they said they cant refund the difference amount although the same was confirmed by multiple representatives through call, chat as well as through email. Still they cant do anything. Literally they made me fool and looted my money.”

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Posted 4 months ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 4 months ago

“The worst shopping experience from Amazon India. I will never buy from this site and it's a warning for others too. I placed 6 items on order for phone accessories and two of my items are wrong orders and one overpriced!!! I paid 8000+ for phone cover for A24 ultra and checking the product once it reaches me, the inside cover says patent pending, what a fraud?!!!!! There's an algorithm that works with this site that plays with the price as we browse on their items. What a scamming site, will never come back here again, lots of hatred from Bhutan for this site. Shameless”

Amazon India 5 star review on 9th September 2024

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Posted 5 months ago

“I placed an order for a set of Sony ear buds for my wife and myself each and cost about INR40 000, the payment deducted from my card, only to have the order cancelled by Amazon. So as a first time buyer of anything from Amazon anywhere in the world, and as new customer, I selected the Prime product to expedite delivery for r399.00. The Prime “purchase” went through just fine though! I contacted the call center and they apologized for the inconvenience and requested me to place the order again. So they debited my account again with just over INR40 000.00, and the order was immediately cancelled by Amazon. So I contacted the call center again, only to be told they cancelled my order because “I have had too many returns”! Can you imagine that, having never dealt with Amazon in my life before being told that! I asked what items have I returned, but all I get is “ the Amazon team” says that you have had too many returns! How could I have had too many returns if I have never dealt with Amazon in my life before! So nearly a month later I am still a Prime member ( they were happy to take my money for that) but refuse to sell me anything! I wish I could get my money back for the Prime waste of time and just walk away from Amazon and never go near them again.”

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Posted 5 months ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 5 months ago

“Very bad service bad experience”

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Posted 5 months ago

“Makes sense when Amazon has hired an Aeronotical Engineer as a Customer Experience specialist who was too scared to even bother to reply back or direct me to the right contact. The more u understand their ‘ customer Centric’ policies the more you become confident about making a decision of not continuing with them. Their staff will surely take them down themselves. It’s a matter of time. As they say “A word to the wise is enough”. They have certainly lost my vote even as a long time prime member.”

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Posted 5 months ago

“Hi , I had ordered a AC remote and the product was not delivered. It is showing product is delivered somewhere 12kms far from my registered place. I Lodged a compliant in Amazon customer care twice and till now even after 3 weeks I have not received my refund nor product.. Never ever buy through amazon!”

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Posted 5 months ago

“Do not order from Amazon India as they mess up with orders . They sent me detergent powder in place of dry fruits and then denied that this happened so that they dont have to replace or refund.”

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Posted 5 months ago

“I have ordered brown rice from the site but they they have returned it saying that I denied to accept it then I raised a complaint and order again but then they have returned this one too saying ther package was damaged. I have been waiting for my product but what I got was just sorry for the inconvenience. Pathetic professionalism and horrible service.”

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Posted 6 months ago

“You can change the worst shipping instead of Amazon shipping. I bought some items from Muruliwale and the package to be delivered on before 30-07-24,i got a message from amazon, item's will be delivered today (28--07-2024) and out for delivery, then I got message at around 9pm same day, CUSTOMER REFUSED, delivery person not attempted to delivery at home and no one called me, how the delivery person updated customer refused. Again am rescheduled for next day, again same update. After waiting 10 days, I went to amazon warehouse located at Chikkabegur Bangalore, I met one security lady, she asked tracking ID,then started their work to find out where is the package, after two hours around 3 to 4 staffs are find out with damaged packages. Then one Mr, MD Golam, he is the staff of Amazon warehouse, said this is the your package, if you want you can take or leave it. But I asked him, it's already damaged I want know that my item is there in package. But he refused to check and told that we are not bother about your package, if your item is missing that's your responsible. If you are not able to deliver the item, why you are doing shipping services.”

Amazon India 1 star review on 5th August 2024

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Posted 6 months ago

“Don't rely them for ontime delivery.Their delivery team will reschedule the delivery time without your consent. And if you esclate the matter .Their escalation team is a bunch of clowns nothing else , they will delay the delivery time for 3 extra days.”

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Posted 6 months ago

“I am Sharwan Tyagi. I am regular customer of Amazon. Recently I purchased 3-4 pair of shoes but against 1 order i got delivered wrong product three time back to back. And from last 10th July, i am waiting for my refund for that. I got assured through trail mail that i will get refund by 2nd of August 2024. But still i am waiting for the same.”

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Posted 6 months ago

“Whoever and using this amazon app or their e-commerce (AWS is going down too), you are gonna loose your money. Amazon is misplacing your order and inform you there is no refund or return. In my case i order a keyboard which costs rs.1699 and i got bata shoe of rs.999(they are selling it for rs699). And there is no return and refund. I am paying emi of rs.1699 + interest every month. If you choose to avoid this scammer platform and seller you and your savings will be good.”

Amazon India 1 star review on 2nd August 2024

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Posted 6 months ago

“Beware! Amazon sending fraudulant messages and passing on their inefficiencies on the customer. OUt of 4 orders I made on amazon.in, 3 had issues - 1. one I received a message that amazon tried to contact me, I have not picked up the call and hence returning back the delivery, in fact I was wiaiting for delivery and no calls were made - when contacted customer care, they are not able to say when it will be delivered and suggested me cancel & reorder- otherwise I will not get refund!! 2. on the second one, I received a message that I rejected the item while I was eagerly awaiting the delivery. On checking with customer service, I was told that item is damaged and hence agent is returning back while I was blamed for rejecting it while I never seen the item. 3. on the third one, I received the message that my address could not be found while some other items have been delivered. Customer service is helpless and do not have good access to solve/resolve complaints or talk of compensation for not delivering to a prime customer. I have been ordering from Amazon USA and never faced such issues, and even if there are issues, amazon was the first to call me or send message on this and how it will be resolved. Here, amazon India is creating blames on customers and creating a record of bad reputation of the customer to cover up their utter inefficiencing of handling the transaction. Everytime, CS states that I need to cancel the order and order again instead of accepting their mistakes and re-send. When I called them, in all the instances they accept that it is their mistake but when i asked them to send a message that it is their mistake and not customers, so far I never got. This clearly indicates they want to cover their utter inefficients and generating bad reputation of the customer. Also I am not sure this is a ploy to enjoy the short term working capital as my credit card heve been charges and refund takes from 3 to 10 days. I am sure Amazon can organize their working capital in a different way or openly state that this it the trick to utilize the money for short term working capital. I have a excellent view of Amazon in USA and thought they principles are the same in India, but..... not sure their intention is to create a bad reputation of Indians in the market while they take care of US customers I am trying to retrieve the messages from my account, I am not able to see those messages as I want to reproduce here. I am tired of creating tickets with CS as they can only say "apologies" and "escalation" without much action being taken. Again, I need to contact them to understand what is happening and easiest way is to cancel and re-order. They are in a denial mode and do not want to take responsibility for their mistakes and compensate the inconvenience - even there are multiple mistakes within a week's time”

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Posted 6 months ago

“I am Really very upset 😡 with Amazon support. I got completely WRONG product with price is half as I ordered. Then after complain they accept my request but not remove verification for pickup. And 3 week I was with them to solve this issue. But every time they said your issue is solved.... we do pickup shortly and you get refund... today I called again and finally they told they just deny.... to pickup... My question is after all investigation they accept my request and they agreed it'd fault from their end.... then why they just play game with me and why they waste my time????? I am really filling very bad and it's really very bad experience... I'll take legal action on it.....”

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Posted 6 months ago

Amazon India is rated 3.9 based on 1,759 reviews