Amazon India Reviews

Name: Amazon India
Rating: 3.89

3.9 Rating 1,759 Reviews

75 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 19th January 2025

Amazon India 1 star review on 18th October 2024

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a Prime customer they gave me pathetic service from Amazon. Fake Estimated date displayed from Amazon app and almost month period to deliver the items. And from the amazon customer executive said that we need to cancel the items and re-order the same items. We all need to repeat the purchase order. Dispointing customer service support from Amazon.”

Amazon India 1 star review on 5th November 2022

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Posted 2 years ago

“Fellow Indians using Amazon for years may too have realized that its customer support has been rapidly down spiralling in India. Amazon India’s Customer support is becoming more and more agonizing. A company which claims to be Earth’s most customer centric company, now just places the customer in the centre and harasses and abuses them from all directions ! So much so for being Customer Centric now ! From Oct-22 they have disabled replacement/return option as well. You can click on it, go through the usual fill-in of boxes and tick-marks and after submit you shall realize that replacement/return no longer works. Now, it's just a corrupt company with no customer support. They just appreciate your patience & ask you to have some more indefinitely. For the last defective product they delivered, 8 picks were scheduled by Delhivery, 4 times they promised refund if the next pick up fails, talked to 12 of their executives, interacted with 17, twice filed complaints with National Consumer Helpline, and then in Consumer Commission. Amazon India brazenly violates Consumer Protection Act 2019 & Consumer Protection (E-commerce) Rules 2020 now. Note that 2020 rules make it mandatory for e-marketplace operators to provide for return and refunds.”

Amazon India 1 star review on 3rd November 2022

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Posted 2 years ago

“Poor customer handling. Amazon is an international based dealer but the way they handle customers is pathetic. I’ve been waiting for one of my order for the past 10 days and their delivery boys are so unprofessional that they contact us and say that the address has been mentioned wrong so they will come by tomorrow. But to our dismay they have not reached till the date and this is really disgusting. It was a really urgent order that I placed. Also I’m unable to cancel the order. Same product was ordered by me earlier and due no delivery I had to cancel it. The refund for the previous order has also not been received. Really disappointing and poor application to place orders.”

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Posted 2 years ago

“customer care number 7001818022 online shopping centre Refund issue solve call now 24/7 days available issue solve”

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Posted 2 years ago

“I live in Ahmedabad, Gujarat (pincode: 380058). My experience with Amazon India has been terrible and frustrating in Ahmedabad. Products are never delivered on time and sometimes aren't delivered at all. Getting what I've ordered on time is rare. Delivery agents always mark the order as either 'delivered' or 'rejected at delivery' when no attempt at delivery has been made. Whenever this is brought up with customer service, all executives make the same excuses - "it must have been marked by accident" - and the same empty promises - "it won't happen again" or "this issue has been escalated". And yet the same thing happens time and time again. This has been happening for years but it has become frustratingly frequent in the past month or so. Out of around 20 orders, I've faced this problem with at least 15 of them. Customer service continues to be unhelpful and delivery agents continue to be exasperating. As a prime member, it feels like I'm being cheated. I'm not paying for a membership to get my item a week later than it was promised or never at all. And note this - I have never faced this problem in Mumbai or with Amazon Singapore or Amazon US - ONLY AHMEDABAD. I am yet to find a way of communicating with Amazon that makes them ACTUALLY solve my problem and be responsive instead of giving me excuses and empty promises.”

Helpful Report

Posted 2 years ago

“Amazon contact Number O877. 781.2076///73..64..99..41..02..call me paroblam solve 24 house Amazon contact Number O877. 781.2076///73..64..99..41..02..call me paroblam solve 24 house 🏠”

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Posted 2 years ago

“Refund Customer care number 7001818022// call me now 24+7 days available now any refund issue available njxj”

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Posted 2 years ago

“Amazon india is a hoax. They sold us kitchen utensils for 770$, but later we found out this same set costs 160$ on amazon.com. The utensils have not removable stains after the first use but amazon don't accept the return even though only 5 days passed. Never buy on amazon india.”

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Posted 2 years ago

“Amazon customer service 7001818022,,7001818022 any information any questions related issues solve”

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Posted 2 years ago

“Amazon Customer Care number +91.62915.64728 helpline support (+91.62915.64728) All refund related enquiry call now 24/7 available.””

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Posted 2 years ago

“Amazon Customer Care number +91.62915.64728 helpline support (+91.62915.64728) All refund related enquiry call now 24/7 available.”

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Posted 2 years ago

“Amazon Toll-free number 91-8638955O75”

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Posted 2 years ago

“The customer service is so incompetent. You have to speak to service agent after service agent, asking same question over and over. Non of them read the report from last time. They have no idea how to help. Calls getting constantly disconnected all the time. They are not acting upon sells who deliberately send wrong products / false marketing. And getting a refund is so difficult even after seller has taken product back. For 1 month I have tried to solve this with them and every day we start from scratch.”

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Posted 2 years ago

“Orders 5 items on 29 th September, 2022, out of them cancelled 2 items. Amazon deleted all details of the cancelled items. No record on the app. So irresponsible and shocking attitude. Surprised to see this, no refund made yet, as no record is there in amazon account except the email received regarding cancellation of order.”

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Posted 2 years ago

“I placed an order with ORDER # 403-7639865-5012328 on the 3rd of October, 2022. Promised delivery date was the 4th of October, 2022. It is 5th of October, 2022 and I have still not received the product. Everything is wrong with amazon.in these days. Apart from speaking some English, the agents do nothing. Customers cannot speak to supervisors or managers. Agents act as escation team members and speak some rubbish to frustrate the customers and hang up. Customer service has got a new definition these days. "Frustrate the customer so hard that he simply hangs up."”

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Posted 2 years ago

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Posted 2 years ago

“Very bad and ridiculous service...Customer care support is worst...they have no sense...how to handle complaint..they only send apologies in mail not try to resolve concerns Try to fool people by commit date But products not delivered...”

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Posted 2 years ago

“I am Prime membership customer I booked on 25th Oneplus 9pro mobile for my daughter birthday gift. I expected before 30th. Today 30th Sep still not despatched. Try to fool valuable customers by commit 28th Sep, when purchase product and after payment done it’s changed to 6th October. Customer care support is worst. they only apologize, not try to resolve. No use having Prime membership. You need to show delivery date before payment”

Helpful Report

Posted 2 years ago

““Very bad and ridiculous service... Product is not delivery on time in metro city also.. my product suppose to delivered on 21st September after 7 days means it's 28th September still not get my product Try to fool people by commit date.. Customer care support is worst...they have no sense...how to handle complaint..they only send apologies in mail not try to resolve concerns.. tracking information also fake.. always product arriving and left for carrier facility as (attached images)for 4 , 5 days and finally today they cancelled my product delivery“Very bad and ridiculous service...”

Amazon India 1 star review on 28th September 2022

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Posted 2 years ago

“I'm concerned about two things which has become very frequent these days. The first is the Amazon delivery. It's getting worse. Most of the items I have received are either damaged or the packing is not at all secure (a plastic bag is what the item is delivered in without any protection). Many times I had to return/replace which is of great inconvenience. The second which I have noticed of lately is a bit surprising. Many of the products i have gone through shows favourable/good ratings. But as you open the page to see the product details and the reviews, do you notice that the reviews are not even corresponding to the related products but are for a totally different product. I request Amazon to please look into these matters as it's very misleading”

Helpful Report

Posted 2 years ago

Amazon India is rated 3.9 based on 1,759 reviews