Amazon India Reviews

Name: Amazon India
Rating: 3.93

3.9 Rating 1,723 Reviews

77 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 27th October 2024

Vipin Roy

Amazon India 1 star review on 19th October 2024

Amazon India 1 star review on 18th October 2024

Anonymous

Amazon India 5 star review on 9th September 2024

Nima

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had placed an prepaid order in March 2020. Still did not receive the item. It is just showing dispatched. Amazon app does not provide any option of cancelling the order and mentions that the return date has passed. I fail to understand, if I did not receive the item how would there be a date as per return policy. The contact us option sucks. They offer a callback, phone rings and it auto disconnects within 2 seconds. The chat option does not provide any help either and goes on in loop without resolution. Overall pathetic service. I just want clarity on where my item is or need a refund. It's that simple. Thanks”

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Posted 4 years ago

“Order # 404-2597577-6961148 Dt 22/5/2020 Bournvita 750 gm received completely set as brick & can't use. No replacement/ refund policy for unhegine supply is clear wastage of money .”

Amazon India 1 star review on 30th May 2020

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Posted 4 years ago

“Their product delivery is too long. I do not know why they have a customer service- it is useless. Lastly when you cancel anything, it takes so long to get the refund and sometimes it never show up on your card.”

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Posted 4 years ago

“I have used Amazon in several countries. For the last two months I have been using Amazon for purchase and delivery in Noida, UP. Positives - (1) I get an email notification of delivery (2) I receive a phone call from the delivery agent (they are not allowed to come to my address and have to deliver at the gate to our sector) (3) no damaged deliveries Negative - **everything is delivered separately**. I get 2 to three SEPARATE deliveries from Amazon in one day. For a world leading logistics company this is absolutely pathetic. In 45C heat I have to trudge to the colony gate 3 times a day to collect my deliveries just because the ““logistics” company does not understand consolidation of delivery.”

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Posted 4 years ago

“I paid for 20 packets of biscuits but they delivered 12 and didn't return the rest of the money.”

Amazon India 1 star review on 24th May 2020

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Posted 4 years ago

“I am so frustrated. These people return stuffs without checking. I ordered things for donation and they returned it stating that nobody was home. Liars.”

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Posted 4 years ago

“We order 10kg discovery fish food vide Amazon order no 40828665197189120 seller taiyo pet products Pvt Ltd, mistakenly they sent only one kg When contacted with Amazon they give Mobile no of suppler, when contacted them they immediately respond and aggree to send balance product immediately Now complaint solved Thanks to Amazon and seller for immediate response”

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Posted 4 years ago

“Order not delivered Order no.#171-3860398-5175568 placed on 29th April 2020. Mailing customer care is a waste of time. One mail says they could not call me since they dont have my no.When I gave my no, the next mail says they have no provision to call Trail mail in response followed by every other company is deliberatley blocked here so that each mail goes to a different customer care staff. Absolutely disgsusting.”

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Posted 4 years ago

“I liked to give zero but there was no such option. I am saying this after associated with them for past few years as a seller and Byuer. Both the experience is bitter. Once you're cheated by Amazon you should then and there leave them as it will continue and there will be no solution. I can tell their game. You call for problem. They will tell you to send mail or will send you a link to again explain the matter. You will do and wait and wait. If you call them the answer is we are looking into complaint has taken. Have you ever wondered why they have no complaints no and return call policy once complaint got resolved. Why they make you run like a Govt office from this desk to that desk. Because they know after a certain time you will be tired and loose. They train their stuffs following same protocol.”

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Posted 4 years ago

“Its totally unsafely.. because today Amazon Deducted my Amazon Pay Balance rs 620 .. when I checked there is 2 orders placed of Rs 620 .. Amazon Company fraud with me.. I didn't like . This very bed Services I think some will login my I'd then placed orders.. very poor Services. Better then paytm is very safe and secure..”

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Posted 4 years ago

“#Amazon #fleecing the customers, taking advantage of #covid19 situation. I had ordered a product form Amazon India on March 22, 2020. Since the lockdown strated on March 23, there App said the product delivery suspended due to lockdown. On April 24 they chage the status saying that they had rescheduled the delivery for May 4, as customer requested rescheduling, although I never did it. On May 2 midnight they initiate the refund cancelling the order, once again without taking my consent, when they were aware that government is relaxing the lockdown. On May 4, Amazon says delivery possible to your pincode but now the price of the product is increased by Rs 800. Amazon India trying to tkae advantage of #lockdown and charge people more despite keeping the money for almost one and a half month.”

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Posted 4 years ago

“amazon is very excellent online shopping mall. good products and good shipping”

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Posted 4 years ago

“Amazon is completely cheating customers and backing frauds seller, they cheated me the product that is worth of 48000 Inr, the product returned to the seller but they are not processing the refund and mentioning we can't help on your order. I request all never trust the amazon they are cheating customer and backing fraud sellers”

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Posted 4 years ago

“Not really had any issue in long past until recently where I returned the product on 16 March and till date after one month passed no refund has been credited in my account in spite of repeated calls and chats....now have to think before buying anything in future from Amazon”

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Posted 4 years ago

“Don't buy any mobiles are any other products in AMAZON... Customer care people are not working anything.. Just simply sitting and receiving calls.Time waste of calling them.Very poor service.”

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Posted 4 years ago

“I am regular subscriber and I am shocked by seeing how Amazon is not able to manage by not delivering essential products .I know COVID 19 everyone is doing well at there own end but Amazon is not even trying ...I m waiting since 26March ..money already been charged on 19 March ...I order from flipkart ..they delivered within 5 days but Amazon takes their client very litely ..”

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Posted 4 years ago

“Package with Urban Yog Instant Hand Sani... is being returned to us. If already paid, refund will be initiated once we get the package. http://amzn.in/d/jdKOMjk but uptil now no refund done.”

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Posted 4 years ago

“In Upcoming sale mobile smartphone price are high than normal day price then how can we call sale it's only loot by Amazon”

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Posted 4 years ago

“I'm extremely sad that I can't give a 0 or negative rating. Amazon.in just looted me of INR 7000. The 2 gift cards I added of total INR 7000 can't be found in my account. It wasn't used at all and now they're saying they can't find it even after providing all the details of the 2 gift cards. I swear to God the customer service crew doesn't have any brains. They're just there to give standard responses. Might as well save money by firing all these worthless staff and refund my money.”

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Posted 4 years ago

“Very bad service i am book mobile high version and paid extra delivery charges of rs 150. For same delivery but no timely updates ..3 days time very pathetic and high tention.... Pl.avoide”

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Posted 4 years ago

Amazon India is rated 3.9 based on 1,723 reviews