Amazon India Reviews

Name: Amazon India
Rating: 3.88

3.9 Rating 1,767 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 14th April 2025

168

Anonymous

Anonymous // 01/01/2019

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“Amazon customer care India helpline number...8250691461 retain amount 24 horse best Amazon India successful Amazon customer care India helpline”

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Posted 4 years ago

“5star amazon seller @8250691461”

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Posted 4 years ago

“Very poor delivery and customer care service”

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Posted 4 years ago

“Amazon just helping the Seller to fullfill his pocket...harasment for customers”

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Posted 4 years ago

“I live outside India and tried sending gifts and products to my parents Amazon india messed up big time on OTP. They went to the address and did not deliver as my dad did not have the OTP..Very bad service .The delivery person had 0 logic and sense of intelligence.”

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Posted 4 years ago

“Customer care number//7295019932”

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Posted 4 years ago

“My all other experience with Amazon have been great and have never faced any issues whatsoever. This review is based on just one issue detailed below. REFUND PENDING SINCE 8th Oct 2019. This is reg order ID 408-0067737-9314770. Product received on 7th Oct 2019 is not at all up to the expectation, first information given to Amazon CC on 8th Oct 2019. Very hard to move mechanics seems to be of inferior quality. Since 8th Oct, 19 tickets were raised, File Claim was initiated, A to Z was initiated, have written to buyer-claims & resolution email IDs, have spoken MULTIPLE times with Amazon CC executives, BUT NOTHING and MY MONEY IS STUCK UP.”

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Posted 4 years ago

“I strongly recommend Amazon for a sort of products. Recently I purchased floral cushions, books, plant boosters by Trust n Green Loop plant booster and a beautiful Good vibes hanging. Thanks for timely delivery and nice packaging even in this pandemic👍😍”

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Posted 4 years ago

“Total bag of CHEATERS.”

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Posted 4 years ago

“My friend is order Samsung phone m21s was on 1st of aug . Amazon delivery estimate in 10th of aug. But still he is not receive him product. We are track orders in amazon it is showing 3rd of aug. In mumbra after that no comments update in tracking orders , I think we are comaplin against this of consumer court And he trying to call customer service on amazon but there is no response from them. What kind of service ur providing to customers. Very cheap and 3rd class service.”

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Posted 4 years ago

“I ordered a Lenovo tablet, order number 403-8684864-8545944 and a damaged product was delivered. Since then I am trying to return but they are avoiding and nobody coming to pick up an not returning my money. I sent pics of damaged screen also. I called them almost 10 times. Its already 3 weeks. My money got struck with them. Please don't order electronic item online on Amazon. Big headache.”

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Posted 4 years ago

“I own a fire phone and is answering on it at the moment.I bought it from Amazon.The better product quality,easy product shipping and good customer service. The fire phone has great graphics in the 3D visual but Lags behind the Os, and hardware perspective. Call and text quality is A+ Smooth design. It has a very limited app store, not as large as the play store and has a lot of knock off apps. Camera is A+ Video is about a B- . Voice search by holding the home button is poor. But over all, it's a great phone if you're not interesting in a very over the top product. A simple 3D phone with typical standards.”

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Posted 4 years ago

“Dear Team we had a very disappointing response from Mr. Prince customer care executive which he is telling my address is incomplete and he is not ready to point out what is that . its more than 40 minutes we waited and its the first time we are getting such a humiliation in our life . i strongly recommend you to take necessary action against this particular person and sort out our issue otherwise we will compel to write against you in all reviews”

Amazon India 1 star review on 9th August 2020

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Posted 4 years ago

“I had ordered a mobile under exchange program. Delivery guy cancelled ordered because there is a small scratch on old one. I said I will pay the balance amount please deliver the mobile & he refused citing policy & cancelled the order. When customer is ready to pay the balance amount what is the problem? This adds reordering work to customer & waiting for another 2 days. Amazon also has to go through a whole cycle of delivery rework again. In what way this policy helps either customer or Amazon??? Offlate Amazon policies have become dumb & non customer friendly. I also lost the Amazon sale credit card offer which is not available now if I reorder it. The is no more attractive to buy. Wondering how Amazon is framing such a dumb policy which neither helps customer nor Amazon!!!!”

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Posted 4 years ago

“Amazon customer care number//6289218134”

Amazon India 3 star review on 8th August 2020

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Posted 4 years ago

“Prime day Useless No much discount and Rs 129 pm Not usefull So I reject No much deals same as usual”

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Posted 4 years ago

“delieverd product was defective . And now i am slogging to get my refund . first time my product was not picked by the delievery boy and then they given me next date. In that day product was picked but a person from station in their supply chain called me on phone and said to talk to coustomer services fot writing some kind of note about the issue. and now i have became a football between them, calling one person to the other and still not got my refund of 33990 rupees.”

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Posted 4 years ago

“Amazon customer care number...7679159909 shopping India based Amazon Amazon customer care number...7679159909 shopping India based Amazon Amazon customer care number...7679159909 shopping India based Amazon Amazon customer care number...7679159909 shopping India based Amazon”

Amazon India 5 star review on 6th August 2020

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Posted 4 years ago

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Posted 4 years ago

“Amazon customer care number...7679159909 shopping India based Amazon”

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Posted 4 years ago

Amazon India is rated 3.9 based on 1,767 reviews