Amazon India Reviews

Name: Amazon India
Rating: 3.89

3.9 Rating 1,759 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

Questions

Metrics

3.9

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon India made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon India 1 star review on 19th January 2025

Amazon India 1 star review on 18th October 2024

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed with Amazon! The delivery agent was deceptive and misleading, and Amazon won’t even take responsibility or allow me to submit a formal complaint. Totally unprofessional service – never buy from Amazon if you don't want to waste your time and money.”

Helpful Report

Posted 1 month ago

“Amazon India. contacted customer support, 858-2887-793My order is now 6 days late, and when I I was told to wait another 7 days, which seems ridiculous. Every time I reached out, I was given different answers and passed around to multiple representatives. One agent, Viswajeeth, made a false promise that my order would be delivered on Saturday, but it never arrived. Then, another representative, Ruchita, claimed that the product had been damaged, even though I’d been waiting for 15 days. This response is absurd and feels like harassment. It’s clear that Amazon India has a serious lack of customer service knowledge, with some agents not even understanding English properly. I feel like I’m being lied to, and I’m not the only one—many others must be going through the same frustrating experience. Now, after all this time, they’re offering a refund and claiming they don’t have my parcel. This entire situation has been incredibly disheartening. I would not recommend shopping on Amazon India based on this experience.”

Helpful Report

Posted 1 month ago

“Wrost experience I had an extremely frustrating experience with Amazon India. My order is now 6 days late, and when I contacted customer support, I was told to wait another 7 days, which seems ridiculous. Every time I reached out, I was given different answers and passed around to multiple representatives. One agent, Viswajeeth, made a false promise that my order would be delivered on Saturday, but it never arrived. Then, another representative, Ruchita, claimed that the product had been damaged, even though I’d been waiting for 15 days. This response is absurd and feels like harassment. It’s clear that Amazon India has a serious lack of customer service knowledge, with some agents not even understanding English properly. I feel like I’m being lied to, and I’m not the only one—many others must be going through the same frustrating experience. Now, after all this time, they’re offering a refund and claiming they don’t have my parcel. This entire situation has been incredibly disheartening. I would not recommend shopping on Amazon India based on this experience.”

Helpful Report

Posted 1 month ago

“Ordered 6 bags and received only 1 , After following up with amazon customer case, no response with 15 days continuous follow up Worst services , with worst customer care , if they can't manage their supplier and delivery agents. and that to not able to understand why these companies don' take these matter seriously.”

Helpful Report

Posted 1 month ago

“very bad they no reply no update just hold my shipment”

Helpful Report

Posted 1 month ago

“There is something seriously wrong with Amazon India and there delivery 🚚 process no issue in taking orders but when it comes to delivery they suck big time every freaking time first they delay the order and then they will give no update and after 3 days they’ll cancel the order and if you buy the product from a company on the same city still they can’t deliver and when you contact the company they say contact Amazon because they handle the delivery but then Amazon says contact the company maybe Amazon India should learn how delivery works from other Amazon countries”

Helpful Report

Posted 2 months ago

“Amazing business model that can help local shops grow their business. Also webshow are available that too for free. I am happy with there strategy”

Helpful Report

Posted 2 months ago

“Amazon shipping stole 28 items from my parcel, my packet when shipped was 12 kgs, and only 4 kgs were delivered. tracking number 345855963231 The Amazon shipping people took 27 items from it and repacked my box. This is day light robbery from Amazon shipping.”

Helpful Report

Posted 2 months ago

“The delivery agent by themselves return the product without delivery and mark it as rejected by me without even calling me or my knowledge and amazon is not resolving it and let's the delivery agent go Scot free NO INTEGRITY”

Helpful Report

Posted 2 months ago

“Pathetic customer delivery services other than metro cities.”

Helpful Report

Posted 2 months ago

“Worst experince with Amazon.in I ordered a mobile 3 times but always returned my order by delievery agent. It has more than worst services.”

Helpful Report

Posted 2 months ago

“Amazon is of no help to customers in context of return policies. They simply disown it saying the seller has initiated the refund through cheque but it might take more than 13 days for refund and they cannot help on it.Swati Jain”

Helpful Report

Posted 2 months ago

“Every time delivery agent ask to come in parking to collect the product it's hopeless service provider”

Helpful Report

Posted 2 months ago

“Extremely bad experience with amazon.in, delivered damaged trolley bag. And after continuous followup and being on phone with them every day,for almost a week today they are telling that they need to just file an investigation which will take four days. All these days I called, nobody thought of filing the investigation. I was promised that if the product was not picked up by the 14th of November, I would be issued an advance refund, but today when I talked with one of their leaders, they denied it in a very rude manner. I was visiting India for a short time and ordered the bags, now I am ready to go back but Amazon has failed to pick up the damaged product and also failed to refund me my money. Talking to the leadership and management team was an absolute waste of time. This is very sad that a company like Amazon is handling their customers so poorly. I am absolutely disappointed with their services and not sure once I leave India how I am going to get my money back for their damaged product. ABSOLUTELY UNACCEPTABLE services and would not recommend amazon.in to anyone.”

Helpful Report

Posted 2 months ago

“Impossible to reach customer service. Designed to tire you out. In the past month I have been cheated at least 10 times by their delivery agents but no action was taken. Today, two items were supposed to be delivered but only one was delivered without packing and the invoice torn. I asked about the other one and he said there is only one and sped away on his bike. Immediately I received a message that two items from my order have been delivered. When contacted, their answering machine insists that their records show that the item has been delivered. What an insult to the customer. Two days ago I received a message that my order could not be delivered because the recipient refused to accept it. After a great deal of effort I managed to contact Customer service and was told that the package had been damaged so they did not deliver. Then why put the blame on the customer. While such occurrences were rare earlier, now I am surprised when I receive an undamaged package. The claim that Prime members get same day delivery and make unrealistic delivery dates, which they are unable to fulfil and then their delivery agents make up such stories where the customer is blamed. At least they should make customer service easy to access. I used to be a regular customer but not now. Others are far better and deliver within 10 minutes without any damage.”

Helpful Report

Posted 2 months ago

“Delivered items were came in totally damaged boxes and products were spilled all over in the box plus the seal was taken off and bleach was took off and filled with water. There is no smell of bleach.Same thing happened with Harpic.”

Helpful Report

Posted 3 months ago

“Amazon send the damaged product and not picking up the return. They reschedule it 5 times in a month by saying pickup is not ready but truth is that product is always ready from 1st day of return generated in the end they said investigation declined but there is no reason why they are not picking up the refrigerator.”

Helpful Report

Posted 3 months ago

“Amazon India has proved to be a big scam. My order of iphone13 , order placed on 12th Oct’24 with a paid next delivery but it wasn’t delivered till 16th Oct ‘24. There was neither any information from Amazon reg the delivery, on repeated follow ups over chat /call only thing they did was apologising and gave false assurances. I cancelled the order on 16th Oct’24. They held my money for 7days and then refunded. Horrible experience with Amazon. Be aware of their traps and false promises, never trust with prepaid order or paid deliveries. Moreover, no security in buying expensive product as they don’t have open box delivery also. BE AWARE”

Helpful Report

Posted 3 months ago

“I have been an Amazon Prime member & a prolific shopper for many years. Previously, the Returns process on Amazon.in was smooth & efficient. Of late, returns are being rejected & not being picked up by Amazon carriers for no valid reason. It happened to me 4 times in the last couple of months & I had to call up Customer Service for assistance. I have now decided to shop local as far as possible & not renew my Prime membership, going forward. Amazon, you have lost a loyal customer.”

Helpful Report

Posted 3 months ago

“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with ''wikihelpdesks﹫gmaℹ️l .com " for assistance to help get my funds back”

Helpful Report

Posted 3 months ago

Amazon India is rated 3.9 based on 1,759 reviews