Amazon India Reviews

Name: Amazon India
Rating: 3.89

3.9 Rating 1,759 Reviews

75 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 19th January 2025

Amazon India 1 star review on 18th October 2024

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst online scamming company, in promotion of product like photo's alone is good, but in delivery wise, it is an worst, very service, at the time of beginning & now, 😡😡”

Helpful Report

Posted 1 year ago

“As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.”

Helpful Report

Posted 1 year ago

“I have had good experiences with Amazon few years before but not now. I did place orders even after disappointed delivery services because I thought it might be a error but they proved wrong. All of these are COD orders and I will not trust Amazon for Pre-Paid Orders ever again. I ordered a Metal Car toy it was showing delivery in two days. I waited the day full for the delivery person to call I never ever got a call. And later that day evening I got a automated call stating that I refused the order and asking to press 1 if I wish to cancel the order or press 2 if you want Re- delivery. I pressed 2, and it stated that the order will be re-delivered within next 24 to 48 hours, after two days again, a delivery person called for delivery but I had already purchased the item elsewhere because it was supposed to be a gift so I refused and cancelled the order. Order for Hair dryer -again I trusted Amazon and I purchased a hairdryer. Even the hairdryer showed delivery in three days and the days passed. I waited for the whole day for the delivery person to call because last time I never got a call . The same happened this time . I never got a call and by the end of the day I got an automated call from Amazon requesting for a redelivery or cancellation stating that I refuse the order . Again I opted redelivery option and it was never ever delivered to me. It’s been two days. Well I purchased the same one via Blinkit today, got it in 15 minutes . Order for Shoe Rack - well I again ordered for a shoe rack because the price was better. I saw the reviews were-good for the shoe rack but then again I saw 300 Rs lesser price in another website so I cancelled the order next day as it was not showing shipped out. But I got a message stating that the order has already been shipped out so to refuse the delivery if they try to deliver or attempt to deliver. And the tracking was serviceable that it arrive to New Delhi or somewhere I am staying in Bangalore so I thought okay well as it is still not showing cancelled in the order page. It was still showing it is-in transit and it would arrive by this Sunday that is on the 7nth. I thought I will contact the customer service about this and I clearly texted them that I do not want to cancel the order. Let it come and I will receive the item. I just wanted to make sure about this fact. But as a response a customer service executive send me a reply that they have successfully cancelled the order as per my request now and she have just placed cancellation request on my order. Then I said them I request that for continuing with the order and were not for cancelling I have listed the issue above. I don’t know if they’re using a chat -Bot or a real humans helping us because all the responses are the worst they don’t even read anything. Clearly the same happened with my previous orders as well. I texted I chatted with the customer service people and they were all giving answers without reading what we sent , I am never going to shop with Amazon prepaid option or I’m never going to trust Amazon that they will deliver it to say you in specific day. I will obviously order from Amazon but obviously I will not trust and order. I always thought Amazon is better than Flipkart, but it’s not . Let me say Flipkart delivery is Awesome!”

Helpful Report

Posted 1 year ago

“I bought a Nintendo Fortnite transformer pack and when I tried it after receiving the order it found not working.I filed a complaint and they informed they will do an investigation.Then they said they cannot refund or return it as it is if no issue as they did an investigation on it.But the product is not working for me or in another device which I tried.Money is lost and Amazon washed their hands also.How much money they are making by cheating in such a manner”

Helpful Report

Posted 1 year ago

“Worst costomer care service”

Helpful Report

Posted 1 year ago

““AMAZON Toll-Free: 062891-35856 (Online complain, 24/7) / 62891-35856 ( 62891-358,56 )/ helpl NUMBER”

Helpful Report

Posted 1 year ago

“I had such a bad experience with Amazon. I returned the product but I didn't get the refund till now. It has been four months. They said I have returned the wrong product. Was the delivery boy blind? He himself checked the product and its tag then only he took the product away. Refund back my money you fraud. The customer support and investigation team are also pathetic. They ended my call and chat without my consent. I will never buy anything from you Amazon. I have shared my this experience with my friends and family. They will also not going to buy anything from you. Such a shameful act done by your team.”

Helpful Report

Posted 1 year ago

“very wrost experience with Amazon. I have wanted to return the product, but the company says you have to return it by yourself.”

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Posted 1 year ago

“It’s not trustworthy so be alert and the customer service agent lie through there teeth so be alert like you dealing with criminals they all have this one lines we are sorry I understand as a customer myself plus don’t use prime it’s a lie for Amazon prime in India beware your items may never be delivered but they will pretend they deliver plus most items in Amazon India are faulty”

Helpful Report

Posted 1 year ago

“Worst experience. Delivery -> They say, its delivered . But it was not delivered anywhere. Tracking -> It seems we have to intimate that immediately within 7 days. But how can you intimate so soon, if you don't even realize , it is showing delivered. Customer Service -> You talk to an agent, explain the scenario. But before they resolve the issue or give any kind of explanation, the agent is changed and you have to start over again. Finally, they did not do anything for the concern and disconnected the chat on asking for reference number to escalate.”

Helpful Report

Posted 1 year ago

“A customer support agent deliberately agreed that Amazon India customer support is not helpful and they divert to manufacturers”

Amazon India 1 star review on 4th December 2023

Helpful Report

Posted 1 year ago

“Worst delivery service 🚚 why u take prime delivery money if you fail to deliver and then pretend you tried delivery that’s just ridiculous are Amazon even keeping track what is going on in India Amazon it’s appalling”

Helpful Report

Posted 1 year ago

“SICK. Amazon India was okay. Now it's disgusting. The employees are consistently incompetent including on the "lead" team. The employees will say they solved your issue so that you give them a good review and turns out they did nothing! I just had not one but TWO employees saying they issued a refund and they hadn't. Increasingly i find that this is a common trait among Indians. A sad state of affairs. Wish Indians stepped up and started having more integrity. Everyone whines there but individually all of them want shortcuts, which when they figure out they feel so clever. I hope Amazon falls apart and another company gets a chance. Because Amazon just does not care for it's customers as it's happy with the trillions of crores of rupees they make regardless due to the sheer population.”

Helpful Report

Posted 1 year ago

“Amazon customer service helpline number 8617549935 // 24/7 day call now solve your problems refund related call now service helpline number”

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Posted 1 year ago

“Jis din product delivery hoga batate he us din dete nahi.. pura din appko wt karke bhi inka kohi call nahi ata.. or ham call kare customer ko to wo bolye ayega ap wt karo.. but rat ke 12 baj jayege but product nahi ayega.. very bad service.. ise accha to baki flipkart , mesho,myntra.com, shopsy inki acchi service he.. yahase kabhi mat lena product.. inko nahi valu customer ke time ki.. faltu service..”

Helpful Report

Posted 1 year ago

“Fraudlent delivery practices..delivery people steal valuable goods in amazon india.”

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Posted 1 year ago

“Customer service poor and difficult to access 1. Scammed by delivery of dummy parcel. Sent all the details and photos. No response , no resolution, no communication. 2. Defective item replacement or refund extremely difficult. Be warned.”

Helpful Report

Posted 1 year ago

“Worst customer service experience ever. Nobody could resolve the issue and keeps transferring the chat to somebody else. I’ve been a prime customer for very long but not anymore. I’m getting off of Amazon with my entire family.”

Helpful Report

Posted 1 year ago

“Worst service received from Amazon, i ordered product for my baby, delevery person didn't come for delevery and my product return to seller. Delevery person just gave missed calls to attend delevery but didn't deliver the product. Worst service.”

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Posted 1 year ago

“Very poor app”

Helpful Report

Posted 1 year ago

Amazon India is rated 3.9 based on 1,759 reviews