Amazon India Reviews

Name: Amazon India
Rating: 3.89

3.9 Rating 1,759 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 19th January 2025

Amazon India 1 star review on 18th October 2024

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute disgrace and useless. 1. Most of the time these agents cannot understand anything but Manglish and I, the customer, can't understand all the words they are saying if I don't speak likewise. I do understand some of what they say, but not all. As a result there is miscommunication. Now I see why many foreign companies stopped using Indian helpdesks. 2. Look elsewhere for courteous, polite service. Having lived in the U.S. most of my life, I am able to compare, and frankly it is pathetic! People hanging up on you or simply not responding in the middle of chats at their whims. Unprofessional and laughable.. it seems Amazon U.S. kicks out rude, useless agents while India thrives on them!😡 it is unthinkable how they can be a division of the Amazon we all know and love. 3. Incompetent. I phoned four times.to get an issue resolved and I was fed a lot of B.S. on the phone and online. There is no Facebook presence, either, as many other companies do where they are run by upper management, not peons. I am fed up. No longer buying anything from here. Amazon India is an irredeemable basket case. Shame on Bezos for hiring such people and not giving customers better value. Too bad Amazon India is not run by Elon Musk - there would be a lot of asses kicked.”

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Posted 1 year ago

“Good luck reaching Indian Amazon. The chat option have few limited option, 90% chance it will not cover your issue. Same goes will "call me" option, good luck finding option cover your issue. Final nail in coffin is "try to post a negative review", Amazon will deliberately screw your account. So no one can post about fraud seller.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Worst ecperience with such a big firm... they show offers to attract people and then cancel the order with a fake reason..we have placed an order for bed where it was showing discount. We recieved a message stating order comfirmed successfully then suddenly next day when we try to track order it was disappeared..after contacting customer service they say order was cancelled due to payment isssue and the offer was also disappeared.. if the payment was not successful how did we get confirmation message... trying to trap people being such a big firm”

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Posted 1 year ago

“I have booked order for about 8 items on March 1st. Ony one items was delivered. All the balance items they are showing as preparing for despatch for the last 20 days. This is the prepaid order and they have ensured that i do not cancel this order hence they keep it as Preparing for despatch. I called the Amazon support for more than three times and asked them to cancel and return the money back. They keep telling that they will cancel within 4 working days. Thy did not do it until today. How many Crores of Customer money will be rotated by Amazon like this, Just imagine this kind of scandalous money may run into billions for Amazon. The customer will lose all this money in case Amazon decide to close shop in India”

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Posted 1 year ago

“I am not sure if what has transpired with me is due to the non existance of or total lack of, a vetting process by Amazon. So we got scammed by an online supplier (fraudster) however these scammers took full advantage of a company such as Amazon Shipping by using them as couriers and having them collect money on their behalf. I tried calling Amazon customer care a number of times and explaining to them about how I got robbed and how they were a part of it but it seems to me that they know very well what is happening. Hence I am assuming that somebody higher up is in on it as well. So my advise to all COD purchasers from Amazon Shipping is to ensure that you have got the contents of your package as requested/booked before you make the payment to your so called friendly Amazon delivery guy.”

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Posted 1 year ago

“IT IS GREAT SHAME THAT SUCH A MULTI MILLION AMAZON COMPANY DELIERS GOODS ACCORDING TO THIER FANCY TIME AND DATE. DELIVERY BOYS USUALLY COME AROUND AFTER 6 PM EVENING. AND WE ARE WAITING FOR THE PARCEL TO COME. THEY ARE LEAST BOTHERED FOR ANYTHING. I REQUEST INDIAN GOVT TO GIVE LICENCE TO THOSE COMPANIES WHO DELIVER PROPMTLY AND THERE SHOULD BE TIME FRAME SAY 11 AM TO 3 PM OR 11 AM TO 4 PM. ATLEAST WE SHOULD NOT HAVE TO WAIT FOR THE WHOLE DAY.”

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Posted 1 year ago

“I have been struggling to return my product for the last 1 week and no one is bothered in Amazon to look into the issue and resolve it for me though I am on customer care call for several days. Amazon service is gone worst ever I could imagine”

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Posted 1 year ago

“Hi All, I would not recommend using Amazon to order any highly expensive items by paying upfront. I had a very bad experience with Amazon India which I would like to share here. I had complained to Amazon India regarding my order 406-0951712-5599537 which is marked as delivered on 9th Feb but I have not received the item. They investigated the issue and refused to refund. It shows that they trust their delivery agents who are lying but do not trust customers. Very disappointing ... No transparency in the investigation... I escalated my complaint to the next level in Amazon but of no use. Surprisingly They even did not call me on 9th Feb when they delivered item. Also There is no any entry for my flat on the MyGate application used for the entries from Main Gate of our housing society CostaRica, Wakad, Pune. I have checked with our society (costarica) security guards to validate the entries on the gate on 9-Feb but there is no such entry and also I checked CC TV footage on the same day but noone came to my flat for delivery. If they have investigated the issue then why don't they make it more transparent . Why don't they share proof of their investigations i.e. signature of the person who received the parcel or any proof for the communication between the delivery boy and me. Secondly, the address mentioned in the order details was not having a flat number. I don't know how the parcel was delivered with the incorrect address and without any communication with the recipient (me). Thank & Regards, Sadhana Mahesh Uparate”

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Posted 1 year ago

“Worst customer service. Recently ordered Amazon fresh over 20 items , two items missing. Called customer service. They said they will look . No response or refund.. I would never buy to buy Amazon fresh again , worst service . They are becoming fraud , cheaters .”

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Posted 1 year ago

“Purchased a product from Coco Blue 3 footwears via Amazon... I receive one and they claim that they have delivered all three. please we need to start a movement where Amazon takes responsibility for the products delivered. they leave the products at the door and the agents just vanish.... no picture is sent saying that these packages are left at the door. we don't have any proof and then they don't bother to investigate and refund the amount. These companies are taking us for a ride... usually happens for high end products.”

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Posted 1 year ago

“Very Helpful. Nice Service.”

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Posted 2 years ago

“product 6 chutiya jevi amezon 6 ak refund”

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Posted 2 years ago

“Received 4 days old expired consumable product ( chicken) ordered through Amazon Fresh Real issue is customer service team proceeding with refund and not able to comment or investigate how can an expired product be sent! Where is the quality control or what is the corrective step? Escalated issue over emails before proceeding for other consumer options”

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Posted 2 years ago

“My Order(407-6873856-9173130) for Sony XB 23 is delibrately getting delayed just becaue I have not renewed the Prime membership. The item os dispatced from Tiruvallur to Coimbatore, Logically it should take just 1 or 2 days to reach me. But it is not yet been dispatced for delivery from CBE delivery center even though it reached there on Friday itself. Very Rude customer care too”

Amazon India 2 star review on 9th January 2023

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Posted 2 years ago

“Order#: 408-5969795-9165962 January 1, 2023 3:33 pm Above order required them to ship 'toor dal'but they shipped'chana dal' instead. When tried to replace/return the same their system didn't respond. No way is left for me to return the wrong item.”

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Posted 2 years ago

“The Worst Customer Service”

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Posted 2 years ago

“I'm writing this after facing very bad experience.. seriously a big no for Amazon bcoz their customer support, product delivery everything is fake...i fed up by raising complaint still no refund issued..first i ordered product they gave me wrong size..again i exchanged still same they did wrong product delivered when they don't have why they should show in website available and if we think it's as a mistake once okay two times they did..and then i returned it and asked for refund...i raised complaint also many times still no use upon that asking same questions again and again once if we raise complaint they should have check all history but no ..they will ask everything again from starting...and finally no solution...omg imagine how irritating it will be..soo plzz don't purchase from Amazon big no for Amazon..they dint refund my amount don't understand how can they do like this to customers”

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Posted 2 years ago

“WHO WE ARE? We are the best hacking group online, we specialized in all kinds of hacking services, granting access to any database no matter the security. WHAT WE DO? All forms or kinds of hacking such as UPGRADING OF SCHOOL GRADES, REPAIR/FIXING OF CREDIT SCORE,ERASE OF CRIMINAL RECORDS, SOCIAL MEDIA HACK ETC WHO WE SERVE? Anybody who is in need of any hacking job irrespective of the location. WHY CONTACT US? For efficiency, reliability, accountability and above all no risk factors.Personal attention on every case 100% CLEAN AND SAFE JOB WITHOUT TRACE. SUPPORT@HACKERSPYVILLE.COM”

Amazon India 5 star review on 28th December 2022

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Posted 2 years ago

“I had the worst experience with Amazon India on two of my recent orders, placed in Dec 2022. Both these orders were guaranteed delivery orders. Apparently both these deliveries were running late, so the Amazon delivery played a very interesting game. They declared both these packages damaged and said they are being returned to the seller. When I called the customer service team to check they made up many stories like saying the address was unreachable. If people need more clarification connect on Rghosh1976@gmail.com”

Amazon India 1 star review on 25th December 2022

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Posted 2 years ago

Amazon India is rated 3.9 based on 1,759 reviews