Amazon India Reviews

Name: Amazon India
Rating: 3.93

3.9 Rating 1,725 Reviews

77 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 11th November 2024

Anonymous

Amazon India 1 star review on 27th October 2024

Vipin Roy

Amazon India 1 star review on 19th October 2024

Amazon India 1 star review on 18th October 2024

Anonymous

Amazon India 5 star review on 9th September 2024

Nima

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality defective table clock was supplied to me. I immediately asked for return of the product. It was neither picked up nor refunded.”

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Posted 3 years ago

“I have bought this product refrigerator 192ltr, order no attached . Placed order 6th April expected delivery was 17th April. I have started to follow from 15th with customer care. Today is now 21st order not delivered and customer care is only saying issue escalated no update nothing only say wait 2 business working days, when 2days completed again made call but same answer. These guys haven't any escalation matrix for customers. Where and how or go to legal action last thing I have option.”

Amazon India 1 star review on 20th April 2021

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Posted 3 years ago

“Hopeless useless service(?). My account is on hold for more than 24 hours and no support after multiple calls from me. I don't think I WILL EVER DO SHOPPING ON AMAZON.IN”

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Posted 3 years ago

“I am Arindam and I orderd a laptop hp pavilion 2021 on Amazon india. Paid full amount through credit card Rs 79990 and product deliverd me on 8th april. My order no is 171-7207381-6004326. My registered mobile no. is 9910590176 After receiving the order when I open it there is junk laptop inside the box of acer brand. Below I attach the pictures. And I return the product. My product is successfully picked up by Amazon on 9th april and on 10th april product reached at amazon facility. I am waiting for my refund. now amazon to issue my refund. I am requesting you not to buy anything from Amazon india”

Amazon India 1 star review on 17th April 2021

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Posted 3 years ago

“Amazon customer care number O6295O19O82//* any time coll me.”

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Posted 3 years ago

“Amazon India, WOW I would give a ZERO or NEGATIVE review is there was a chance. Exactly opposite of AMAZON US customer service. I had terrible experience multiple times, I don't receive full order and when I initiate cancel I don't get refund. I had to spend unlimited time reaching customer service and they say they cannot find my order. Sometimes they give wrong information....I am surprised how you are running your business if not for customers. You can reach out to me and I am fine providing my details to show the proofs.”

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Posted 3 years ago

“Dear customer calling Amazon...l8509091140... product very good service just refund any problem”

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Posted 3 years ago

“Helpline number)986(.1988.819 “Poor service, wrong information provided to customers. I have informed by mail to change contact number for delivery as i was not ... Rating”

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Posted 3 years ago

“Poor service, wrong information provided to customers. I have informed by mail to change contact number for delivery as i was not available on that day. Still my order was cancelled by Amazon which was urgent for me. No support given by team, long waiting on call, waste of time. Pathetic service.”

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Posted 3 years ago

“Ordered a tablet as a birthday gift and amazon screwed it up royally by sending a message on the 12th hour that the product cannot be delivered as it's outside of the serviceable area and is returned (they are messaging after returning the product even without letting me know). Mind you I have ordered multiple products from amazon to the same location. This time they took a decision unanimously to return the product even without consulting me. At least if they had contacted me I would have collected it myself. such was the significance of the gift. I didn't get the product on one side and now they are not even ready to compensate for the charges taken by my bank for this transaction. In short I am paying the money for something which I didn't get. How is that for a joke! The sorry part is no one in the customer care is willing to offer a solution and they are simply washing their hands by saying "sorry". I have been using amazon in multiple countries but have never faced such pathetic service. Surely it's the management style in India that is the root cause. Jeff Bezos, the founder says the company's focus is on the customer rather than on the competition. I beg to differ that in the case of Amazon India.”

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Posted 3 years ago

“When ever I have placed an order, my order always gets canceled. I have asked for cod, many a times paid online as well, till date I haven’t been able to receive any package from Amazon. The issue is always that my residence doesn’t fall into their service area, but my next door neighbors get their orders on time! It’s a waste of time to shop at Amazon. Bad experience always.”

Amazon India 1 star review on 2nd April 2021

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Posted 3 years ago

“Amazon India is a really third class app.. There is no contact number to talk directly to their customer representative.. Further they don't have an app in our Marathi language also there is no option in their customer care number to speak in our Marathi language. Third class application Amazon India”

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Posted 3 years ago

“Nonsense company, related with some nonsense illiterate bunch of third party companies like wow express. I will file a consumer court complain against amazon putting false allegations against valued customers if I don't refund of 14000 rs .”

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Posted 3 years ago

“,,C.u.s.t.o.m.e.r,,C.a.r.e,,N.u.m.b.e.r //7890251765//+7890251765Flipkart ,,C.u.s.t.o.m.e.r,,C.a.r.e,,N.u.m.b.e.r //7890251765//+7890251765// Flipkart ,,C.u.s.t.o.m.e.r,,C.a.r.e,,N.u.m.b.e.r //7890251765//+7890251765// cal/ cal”

Amazon India 4 star review on 20th March 2021

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Posted 3 years ago

“Product has been delivered before date of delivery didn't received call from a delivery boy at the end delivery office says they have returned the parcel back wastage of time...... Shitty service”

Amazon India 1 star review on 13th March 2021

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Posted 3 years ago

“Products not delivered lost ...customer care has no answer....”

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Posted 3 years ago

“Shitty Service. Worst experience. I am so mad at amazon.”

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Posted 3 years ago

“Amazon started a forgery. Joining with third party and started scam.”

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Posted 3 years ago

“Really bad customer service”

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Posted 3 years ago

“I was ordered yesterday godrej professional keracare repair shampoo and mask which was costing me for Rs. 1508. But when the package delivered by the delivery guy that was leaked. And delivery boy said, sir this is not our mistake that was basically a packaging team mistake. So we have returned that package and with in 5 mins we got a call from amazon care they just gave 2 options. if yow denay to to take this package press 1 or if the delivery boy doesn't contact press 2. And we press 1 then they cut the call. I don't know what was happend. Seriouslly bad experience in the begaining of the morning.”

Amazon India 1 star review on 2nd March 2021

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Posted 3 years ago

Amazon India is rated 3.9 based on 1,725 reviews