Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOULD BE LUCKY TO GIVE THEM 0 STARS BUT HERE IS NO OPTION. THE CUSTOMER SERVICE IS DISASTER, THEY NOT APPRECIATE YOUR TIME. THEY VERY IGNORANT AND NOT LISTENING TO THE QUESTIONS REGARDING TERRIBLE AND VERY IGNORANT CUSTOMER SERVICE THEY PROMISED ME AS A COMPLIMENTARY £7.99 AND MONTH FOR FREE AMAZON PRIME TO GIVE THE OTHER TRY TO GET ME BACK AGAIN AS A SATISFIED CUSTOMER AND IN THE END THEY CANCEL MY PRIME MEMBERSHIP BY MISTAKE. TRIED TO CONTACT THEM BY CHAT, TO RESOLVE THE ISSUE, BUT THEY PUT ME AROUND DEPARTMENTS WITHOUT NO REASON. FINALY I REACH THE COMPLAINT DEPARTMENT BUT THEY REFUSED TO TAKE THE COMPLAINT REGARDING THIS METTER. WASTE AROUND HALF DAY ON THIS ISSUE BUT NOTHING HAS BEEN RESOLVED”

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Posted 4 years ago

“Worst company I have ever dealt with, Have tried for several months to list my products, extremely poor response from support with absolute no want to resolve the issues. Funnily enough they've have had no trouble taking £30 out of my bank account every month even though I cant list a single product!”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“I will tell you what went wrong, I had my damn phone stolen and i told them idiots this and to disable the otp i have to accept a verification from my phone that i do not have, now i can not get in my account, i am fuming”

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Posted 4 years ago

“paid for extra for next day delivery as this was advertised on the main page of the add, that evening it changed to 3 days later. got it touch to be told to wait untill monday or wait 7 days for a refund.”

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Posted 4 years ago

“Hadn't received a parcel from Amazon nothing unusual from a courier has happened with Royal Mail and EBAY in the past, well clearly not to Amazon customers it would seem who said they needed a Police report. I said what happened to your A-Z customer guarantee and I was told that it only covers items sold and dispatched by third party sellers on the Amazon website, but as in my case the item was from one of their sellers but dispatched by Amazon it's not covered. So I said well what's that guarantee called and I quote: it has a name but we can't tell you so it's a secret guarantee I said. I told them that if the Police spent all their time on missing parcels that they would never get any work done, I said when you have dishonest sellers that's what customer guarantees are meant for and thankfully at least we still have Chargebacks and I would be contacting my bank. Just when you thought Ebay sounded bad just goes to show someone is always worse my advice if buying from Amazon, don't spend more than a fiver unless you really want to waste Police time, not get what you ordered, and be out of pocket until you get your money back from VISA.”

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Posted 4 years ago

“I made a complaint about a driver over 2 weeks ago and haven't received a response.”

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Posted 4 years ago

“Account security is abysmal. Account hacked (it happens), but a week after, and the promise of emails to correct it have never happened, also the promise of 2 return calls never happend. Left with no access to my account (wasn't advised to cancel my bank card - although I did as a precaution otherwise someone could have spent my money during this week)”

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Posted 4 years ago

“Item was not delivered. Tracking said it was delivered to the resident... which Amazon said was an error and that it would arrive the next day. The next day a different Amazon employee later admitted this was not true, as it had been lost the previous day. There are currently literally 100s of incorrect Amazon parcel deliveries in our building complex (with concierge confirming dozens of items stolen), and Amazon is refusing addressing the issue. If I could, I would give 0 star.”

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Posted 4 years ago

“Absolute ripoffs and sly and devious and wouldnt recommend these as customer services is a joke .”

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Posted 4 years ago

“Bought "Al dente 3 premium edition" expecting to be the latest edition (2019) as specified on the title/description but I found out it's a 2018 edition. Very disappointed from the poor service of Amazon!”

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Posted 4 years ago

“Irresponsible (COVID) If it wasn't because of covid I wouldn't write this review but I am so angry. I ordered "Carex Dermacare Aloe Vera Antibacterial Hand Wash Pack of 6" for myself and my sister to two different addresses. Mine turned up perfectly in good packaging but my sisters just turned up as a single bottle!! £6 for a single bottle. I contacted their online chat customer services and I was told to return that single bottle!!! Like I said if it wasn't due to covid I wouldn't be so angry but my sister hardly goes out of the house due to the worry and ENGLAND are currently on LOCKDOWN. Putting her life at risk because someone at Amazon messes up it a joke. I could go on and on about how this is just Ludacris this is but what's the point.”

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Posted 4 years ago

“About 2 weeks ago I bought a phone from Amazon because mine was broken. After 4-5 days, I received a completely different and cheaper phone. Then I started the return process. Now after 2 weeks still waiting for return then I will buy again and wait wait wait. I can't use the sim card which has internet now and for my computer's internet connection, I am paying money everyday. I want a solution from amazon, contacted by chat but it always says your money is safe with us, it will be refund, bla bla. Can't tell my situation because the person you think real is a bot. Always says the same words. I hate Amazon and won't buy again. They don't fix their faults and people losing money.”

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Posted 4 years ago

“Ordered groceries through amazon , you can now shop ar Morrisons online through amazon, was overcharged. Didnt get the refund i was promised then when i contact them they suggested i do even more leg work by contacting my bank and calling amazons payment dept after i had already spent over an hour in total on live chat. A total waste of my time. I wouldn’t recommend ordering morrisons groceries through amazon. Even though its free delivery if you have amazon prime. It is not worth the hassle.”

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Posted 4 years ago

“I have contacted customer support re a login issue. So far hey have totally ignored me for 2 days. They have NO customer service. Do Not Use Them.”

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Posted 4 years ago

“Amazon delivery driver just literally threw my partners parcel through a window at our house rather than ring the door bell or knock on the door He is lucky he drove off before I got outside”

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Posted 4 years ago

“By far the worst customer service I have ever experienced, won’t answer emails and make up excuses on their live chat as to why they cannot answer your question or resolve your issues, very poor from such a large supposedly reputable company”

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Posted 4 years ago

“Amazon couriers keep dumping my parcels on my doorstep (which is right next to the pavement) and then leaving before I can answer the door (no more than 30 secs). My account page states "Parcel was handed to resident" - which is a lie. Amazon delivery is the pits.”

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Posted 4 years ago

“USELESS & INEPT !! Amazon doing what Amazon does best !! I mean really is it that difficult to teach your staff if you only pack one side of a box the other side of the box has a 99% chance of getting broken ?”

Amazon UK 1 star review on 22nd September 2020

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,401 reviews