Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Always deliver on time no problems”

Amazon UK 4 star review on 24th September 2020

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Posted 4 years ago

“Amazon couriers keep dumping my parcels on my doorstep (which is right next to the pavement) and then leaving before I can answer the door (no more than 30 secs). My account page states "Parcel was handed to resident" - which is a lie. Amazon delivery is the pits.”

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Posted 4 years ago

“Always easy to use”

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Posted 4 years ago

“Best online shopping platform”

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Posted 4 years ago

“Great service and customer support. Always on time and have had no issue with this company through my continued purchases.”

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Posted 4 years ago

“excellent product range and efficient delivery service”

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Posted 4 years ago

“Easy to use love prime delivery service huge range of products at good value prices . Only negative would be having to pay £3.99 per item to return them”

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Posted 4 years ago

“USELESS & INEPT !! Amazon doing what Amazon does best !! I mean really is it that difficult to teach your staff if you only pack one side of a box the other side of the box has a 99% chance of getting broken ?”

Amazon UK 1 star review on 22nd September 2020

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Posted 4 years ago

“Very good service Excellent”

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Posted 4 years ago

“Absolut amazing.”

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Posted 4 years ago

“Refunds sent a month old laptop back as it was fulity and yet I have to wait 2 weeks for my money when need laptop now for daughter GCSE and they don't care”

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Posted 4 years ago

“I contacted the customer service department because my account was locked and i explained my situation and they were to get back to me with 24-48 hours. It has been for 4days and I have not heard nothing. I had explained that I recently moved from toronto, canada to birmingham, UK study for 2 two years. However, my credit cards were declined because my postal code had changed. I contacted the credit card company and resolved the issue. But my amazon accounts were never unlocked. I will never purchase anything from amazon again. Worst customer service I have ever experienced I had even emailed and provided documents to prove my identity. I was relying on this site to get most my essential delivered to me while I was quarantining here this is was extremely disheartening.”

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Posted 4 years ago

“Awful customer service, lost orders, delivers that don't happen.”

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Posted 4 years ago

“I was meant to receive a delivery today(15/09/2020), i live in a flat, the delivery driver rang the bell and more or less ordered us to come downstair to get the delivery saying it was very heavy, i went downstair to get the delivery and i don’t mind going downstair, when i went to get the delivery, i had three deliveries 1.baby wipes(not even heavy or big as he discribed) 2. wax(not even palm size and 3. wax strip(again not even palm size). he handed me the biggest of all baby wipes then i told him to put the rest two on top and asked his name, he straight away refused to give him name, made racist comment saying you are asian and all that and snatched the delivery that was in my hand saying you are complaining why should i give you saying i will call the police, at that point even the neighbour was shocked as she saw what was has happened from the beginning and she said she only asked you for your name, he started threatening and left also took the packages, when i look at my amazon order said it was cancelled by me which was not cancelled by me, i tried to make a complaint through live chat as it was impossible to get to customer service through phone call, and even the chat all they did was transferred from one person to another, i told them i do not want that person come and deliver again as we have elder and children living with me, they can’t even do that. they just did nothing i asked for chat reference, they did not even give me one. nothing, i am scared of that man harming my child and family if he ever does the same. and i got nowhere with the complaint. if there was any lower rating i would have given the lower rating than the one star.”

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Posted 4 years ago

“AMAZON UK IS NOT RELIABLE SELLS MANY COPIES”

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Posted 4 years ago

“Bought Smart Watch. Incredibly swift service, sensible packaging & fair price. Delivered in less than 24 hours!”

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Posted 4 years ago

“Es una de las mejores aplicaciones o paginas para adquirir productos, es muy seguro y los productos llegan tal cal se los pide. Tiene un precio accesible de envío y de producto. Quede fascinada con la pagina !!1”

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Posted 4 years ago

“Me encanta la calidad de servicio, y sobre todo la seguridad de entrega de los productos, es una empresa segura y facil de adquirir sus productos”

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Posted 4 years ago

“I was looking for shoes and I found them I am thankful.”

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Posted 4 years ago

“Great service, fast delivery”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews