Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“After being an amazon customer for years, Amazon have removed all of my reviews and the right to ask questions, leave ratings or seller feedback. I have emailed numerous times, contacted live chat but just get an automated email back every time. They have also told me I would receive a refund for a wrongly advertised item but I never received one. Their customer service is terrible!”

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Posted 4 years ago

“I am currently shielding so unable to go out. Amazon has been a life line for me. The delivery is so quick (usually next day) and I'm now on first name terms with my delivery guy who is lovely. Thank you for having everything I need”

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Posted 4 years ago

“A great company to be associated with. Their prime package is exceptional value compared to other platforms. Their operation and organisation from products ordering, supply and delivery is outstanding. The customer support is second to none. I use them as first option everytime. I thourghly recommend them.”

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Posted 4 years ago

“I buy loads from Amazon. The choices are amazing and I'm always happy getting an Amazon voucher as a present.”

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Posted 4 years ago

“My parcels always arrives on time and I have the ability to track the packages before they arrive. All the parcels arrive undamaged in brilliant condition. The customer service teams are always willing to help even though any issues and can be resolved with a click of a button.”

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Posted 4 years ago

“Hopelessly inadequate """"customer service""""" For a few months now, I have been receiving order confirmation and order dispatch emails which show the order number and amount paid but not *what* has been bought. I've now raised this with Amazon twice. The first time, the agent had no clue and tried to fob me off by saying that I could always log in and see my orders. Then he said he'd "escalate it". And promptly did nothing. The second time, the agent had no clue and just dropped my chat completely, leaving a colleague to pick it up. That person was a little more diligent and at least managed to get the order emails showing in HTML. But then I did an order and realised the problem was STILL THERE. I'm afraid the issue is one of staffing and knowledge of English. We all know what a bloody disaster Indian call centres can be, so why are these still being inflicted on us? That's a rhetorical question by the way. We know why. Because Amazon is being cheap. Amazon is so big, it has the belief that it's unassailable. And it doesn't care what its customers think, it just wants to save money. At the moment, you can't even e-mail Amazon. It used to have a carefully buried customer service email address which, if you could actually find it meant you could deal with them in detail and in writing. Now, for some reason, there is a problem with that system and you can only chat to them, which leaves the way open for cretins like the ones I've dealt with to just drop the chat or make up silly excuses. I buy stuff from you every day, Amazon; either on personal or business account. So sit up and take notice, or I'm going elsewhere. Absolute rubbish.”

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Posted 4 years ago

“I have bad experience with this company in africa, we can't sell on it.”

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Posted 4 years ago

“I would like to send my heartfelt thanks to your delivery driver, William who gave me a bottle of water when my car had overheated after being stuck in traffic yesterday. I was on my way with my 93 year-old mum to an appointment about her heart. It was all very stressful but just by stopping William made things much better. He was driving a van with CYG (possibly) reg and we were in Streamside, Maidstone, ME20 6SY. I would like to pass on my appreciation.”

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Posted 4 years ago

“Good price and good set out”

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Posted 4 years ago

“Could not track order as order number wrong contacted customer services who were as useful as a chocolate tea pot. I will cancel my account and never use Amazon again”

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Posted 4 years ago

“very good service”

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Posted 4 years ago

“When I was buying something from amazon I've decided to select one of their Amazon Hub Counter near my job so I would be able to pick it up after work on my way home and I did not use my address because no one would be home to accept the package. I selected 51 Station Road - it is a 24/7 convenience shop near Willesden Junction Station. I got all the message - disached, on your way, it will be delivery today. Out of the blue I got two difference messages from Amazon 1 - Your purchase has been cancelled. 2 - Your parcel was not delivered because the Driver could not access the door of your house. 1st contact with Amazon Customer Service - the person told me the cancellation message was a mistake. And the driver did not deliver the parcel because the shop was closed. I went to the shop myself to talk to the owner and what he told me got my by surprise. Owner - I am sorry but I am not an Amazon Hub Counter, I've never applied for it. They put my shop address down on their list of places where parcels can be delivered and never notified me of anything. After that I spoke with 4 different customer services and noone of them were able to sort out their mess. They told me to wait 24 hours (What I was not pleased with because I need the package asap) It has been 24 hours and do I have the parcel? NO If you are selecting a pick up point, amazon hub counter or locker, maybe you should go there first to make sure they know they are one.”

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Posted 4 years ago

“The myfitpro bracelet is really easy to use and makes my jogging more interesting and gives me adequate targets.Good value too”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Very excellent on-line items and excellent customer service.”

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Posted 4 years ago

“Next day delivery with prime very good service. Items shipped direct from Amazon always well packaged and arrive in good order”

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Posted 4 years ago

“Items always arrive in a timely manner, sellors deal with queries quickly. Can compare quality and options of choice.”

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Posted 4 years ago

“Very poor delivery service. Drivers that lie about "attempted" deliveries, "next day delivery" takes 3 days to be delivered.”

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Posted 4 years ago

“Excellent 5 stars”

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Posted 4 years ago

“Total rubbish service Keep putting me on Prime And cancelling it is a nightmare Do not want Prime Cannot get in touch to cancel it Stick to ebay easy safe to use”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews