Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Excellent, great speedy delivery, great returns policy. & amazing range of products.”

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Posted 3 years ago

“Once you’ve bought via Amazon , that’s it ! Only interested in the sale , totally useless customer service , pay a bit more and shop elsewhere, be warned”

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Posted 3 years ago

“Excellent service as alway. Delivered before expected date. Thank you.”

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Posted 3 years ago

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Posted 3 years ago

“An excellent service.”

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Posted 3 years ago

“When I place an order for next day delivery which they say will arrive before 1pm that is what I expect. I do not expect on the day of arrival to find out that it could be delivered up to 10pm!! Is that not false advertising!!”

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Posted 3 years ago

“Always satisfied with buying items from amazon. It is easy to order and pay. I like that you can track your order. I once ordered and paid for an item, it never came, I wrote to amazon and they refunded me the money without any quibbles.”

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Posted 3 years ago

“Have never had any issues and always a prompt delivery.”

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Posted 3 years ago

“Excellent customer service and products”

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Posted 3 years ago

“My prime day order as a prime customer, was not delivered, it's delayed and maybe will arrive in 5 days time, for what I'm a prime customer then, and for what are you promoting prime day”

Amazon UK 1 star review on 23rd June 2021

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Posted 3 years ago

“Amazing service, so quick. Iv not had to go town for so long. Love amazon.”

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Posted 3 years ago

“Have bought numerous items all of which arrived on time”

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Posted 3 years ago

“Just a very good service.”

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Posted 3 years ago

“Great choices, competitive prices and quick delivery.”

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Posted 3 years ago

“I buy from Amazon regularly and yet again they have proved their worth. I bought an indoor tv ariel which simply didn't work. I had the return sorted in minutes and my money back within a couple of days. Excellent customer service.”

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Posted 3 years ago

“Always very good service very quick delivery polite couriers excellent customer service assistants solve any problems very quickly and efficiently highly recomend them”

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Posted 3 years ago

“Everything I order from Amazon is fantastic and great value for money.”

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Posted 3 years ago

“As a family we find shopping with Amazon to be a pleasurable experience as they are very competitive with their prices and often offer free next day delivery on many of the goods they sell. Overall we are very satisfied with their level of customer service agents, which are easy to get hold of when there's a problem. At no point to date, have I or any of my family members had a bad experience with them.”

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Posted 3 years ago

“SERVIS from Amazon is always first class and there customer servis is also first class always very polite ( attitude and personality always spot on) a world class firm thank you all i am very very happy to shop with such a world class firm”

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Posted 3 years ago

“My partner regularly orders items for himself and me off Amazon. My sister and her husband do also. the service is fast/efficient and on time.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,323 reviews