Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service , swift delivery. No quibble guarantee .”

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Posted 5 years ago

“LED bulbs for my motor 4 bulbs ordered and one does not work these were supposed to have been tested, not good ?”

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Posted 5 years ago

“I've spent many thousands of pounds buying products from Amazon UK but I will never buy from them again. Too many products they sell are mis-described in listings, photos and often the customer reviews are not even for the product listed. Their latest trick is to keep changing or delaying delivery dispatch and arrival times. I believe they are trying to force me to pay extra for their "Prime" service which offers faster delivery. But why should I when by their own admission half the products they sell are from market place traders and are not covered by the Prime service? They either use way too much packaging or not enough and many of their cheap far east products don't even do the job they list. There are plenty more choices online other than Amazon and I use them with no hassle or delays. Amazon are too big for their boots now and show a blatant disregard for their loyal customers.”

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Posted 5 years ago

“good delivery service and reasonable prices”

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Posted 5 years ago

“Easy to use and can find almost everything”

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Posted 5 years ago

“Easy to use website plenty of choice great if you are a prime member and need something quickly. Can't fault them at all and would recommend to anyone.”

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Posted 5 years ago

“They are ok,but they could be better at looking at who they do business with making sure the customer comes first,and that they read comments too.”

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Posted 5 years ago

“Costumer service was very helpful with my returned item and refund”

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Posted 5 years ago

“brilliant company, easy to buy from , easy returned if any issues arise and also good prices.. top notch”

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Posted 5 years ago

“Amazon is great until you get a problem and then their indifference and poor customer service really lets them down. I recently bought two solar lights, only one of which worked. I submitted a poor review and then got emails direct from the selling company- something Amazon says doesn’t happen. Absolutely no response to my complaint. I then ordered a specific item, fulfilled by Amazon, which I chose based on good reviews. I was sent a similar product but of a different make and supplier (though still fulfilled by Amazon) which I had to keep as I couldn’t afford the delay that a return would entail. I suspect Amazon was offloading a slow moving product but, once again, no response from Amazon to my complaint.”

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Posted 5 years ago

“Very good delivery service I have use them 15/20 times now and the delivery is never late”

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Posted 5 years ago

“Having worked and being a regular customer I can say they really do put customers and their staff first. Everything is treated with great importance to e sure customer are happy whe. They receive their orders.”

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Posted 5 years ago

“I've been ordering for quite a while from this company. The goods a on the whole very good. One thing happened just a couple of days ago. I was due a parcel, it hadn't arrived. Used the tracking and found the courier still had it. Couldn't contact them, so asked Amazon to help. They thought the item was lost, full refund. The courier delivered. Contacted Amazon to tell them and stop the refund. Amazon answered please keep the item and the refund. Honesty still counts. Not because of this, I'll still use a quality company.”

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Posted 5 years ago

“I have ordered multiple items from Amazon and its always on time”

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Posted 5 years ago

“I can never find what I want in local shops, so I don’t bother, I just go straight to Amazon. I buy almost everything except food from Amazon. Delivery is excellent with cheerful, helpful drivers. Prices are always competitive. Seldom had to return things but, when I have, no problems whatsoever. Don’t remember ever having to speak to customer service. Highly recommend Amazon.”

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Posted 5 years ago

“Had a £50 gift card. Bought stuff for my daughter with it however, instead of Amazon using the gift they took the money out of my bank which I did not have. Rang multiple times and they would not refund the money back to my bank and use the gift card that is already on the account. I have since deactivated my prime membership along with my account. It is absolutely ridiculous and the customer service is horrible!!!”

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Posted 5 years ago

“Fantastic website, easy to navigate, competitively priced and super fast reliable delivery service!”

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Posted 5 years ago

“Very good company to deal with”

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Posted 5 years ago

“items are always delivered on time or earlier”

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Posted 5 years ago

“If you are looking for a great service great price fast delivery look no further.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews