Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HGV drivers can not read. Every evening several Amazon prime HGV enter Winwick Lane in Lowton A579 WA3 1LS toward the M6 motorway. How drivers constantly ignore the 4 separate 7.5 tonne weight limit signs prior to entering the lane is totally beyond me. What's more the company take no action. No matter how many times I contact them.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY ordered fishing lures on 16april through amazon prime . they were marked as detached following day and estimated delivery was 20th -23rd april nothing came on 23rd april so j rang onogo and was told sombodey will call you back . nobody did . on 24th april 3 out of the 5 packs of lures i ordered arrived . i gave it another couple of days more to see if the remaining 2 packs would arrive but nothing did . back on the phone all day on 28th april it was a silly answering message that hung up on me every time.i finally got through at 5.30pm to be told sombodey will ring me back asap . to which nobody still has . my money has been taken and i have only received 2/3 of what i have pay for COMPLETELY FEEL RIPPED OFF”

Helpful Report

Posted 4 years ago

“I bought a watch which was already loosing time when I received it within two days. Amazon seem to have a return service which prevents you returning goods so that in the end you give up and you loose your money I have just given up !!!”

Helpful Report

Posted 4 years ago

“Fab speedy delivery, great website design and range of products.”

Helpful Report

Posted 4 years ago

“Good service. Prompt delivery. Vast range of goods. Prices are competitive.”

Helpful Report

Posted 4 years ago

“Always great prices, always fantastic goods. Can’t praise this company any higher”

Helpful Report

Posted 4 years ago

“Always cheaper and next day delivery with Prime. Never buy something without checking on Amazon first.”

Helpful Report

Posted 4 years ago

“Easy to purchase and great info about the product”

Helpful Report

Posted 4 years ago

“Negotiating a refund on your website is painfully pathetic. Probably deliberately so - most disgusted!! Not sure I want to do business with you anymore...”

Helpful Report

Posted 4 years ago

“This is ridiculous service! I think amazon in UK lost something definitely! I ordered the gaming mouse with a defect it didn't work properly, they didn't want to send me working one they said I will receive a refund in 14 days...After that they informed me that I need to wait another 5-7 days. I am a gamer and streamer I need a working mouse. It's just SAD what they are doing, they service is worth nothing now. I was speaking with people on their chat. Rude and they didn't want to give me a address to leave an official complaint. I am paying 3 years for amazon prime, ordering everything on amazon, now I will NEVER order something from UK amazon!”

Helpful Report

Posted 4 years ago

“Goods as described, speedy delivery and great customer service”

Helpful Report

Posted 4 years ago

“I have used Amazon UK a lot and have never had an issue that hasnt been sorted by the CS team. this changed yesterday when i had to contact Amazon customer services. they had me running around in circles, didnt seem to understand my problem and i was passed from agent to agent none of whom were helpful. I think that these people are employed to anger and frustrate customers so that they drop their concerns. the customer service agents contradict themselves and at the very best are uninformed at worst liars. I have cancelled all of my memberships and am looking to make a complaint however as complaints are investigated by the customer services team that the complaint is about i cant see it getting very far.”

Helpful Report

Posted 4 years ago

“Amazon is the best online market”

Helpful Report

Posted 4 years ago

“Amazon is my first choice for online shopping. Outstanding value for money. Great quality products on sale with the costumer service to match. You get so many services for your money when you buy Prime. Amazon Video with thousands of TV shows and movies. Amazon Music with millions of songs. Fast delivery on parcels. Twitch Prime to watch and support your favourite streamers. Unlimited photo storage. It's insane what's on offer for just £79.99 a year. Totally worth it. .”

Helpful Report

Posted 4 years ago

“Customer services , do nothing to help with issues regarding refunds . Never again will I purchase from Amazon , Trustpilot reviews are totally accurate . Ebay far superior in every way”

Helpful Report

Posted 4 years ago

“Seller support is zero. Absolutely rubbish”

Helpful Report

Posted 4 years ago

“I don’t know why, may be it’s bad luck. But I’ve ordered a laptop. Paying more than it costs from manufacturers, ordering from amazon due to logistic reasons. Assure it would be the last time I order from amazon. I have been charged. Yet more than a week and still not even estimated delivery time. I have contacted numerous times with support. They will do anything to just leave the chat happy/unhappy supported/unsupported. I wonder how this company got to be a multi billion dollar company. When cannot handle a simple question like what is the estimated time arrival of an product after almost 2 weeks of ordering. And if you don’t have an answer. Say we currently cannot provide. Don’t cover with dummy stories. Worst buying experience ever.”

Helpful Report

Posted 4 years ago

“Very quick delivery, would definitely recommend.”

Helpful Report

Posted 4 years ago

“A prompt Reliable service everytime!”

Helpful Report

Posted 4 years ago

“Amazon will make me even happier if they match the money that Captain Tom has raised for the NHS .. after all, they're making billions out of the crisis”

Helpful Report

Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews