Name: Amazon UK
Rating: 4.67

“Fast delivery, great service”

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Posted 4 years ago

“Great product range and simple to use”

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Posted 4 years ago

“Promised a delivery time, but emailed me on day of orginal delivery time to put back another 3 days, then email me to say they have split the deliveries to gurantee that date? forgetting they should of delivered it already, rang customer services, apologised, tried to say they had tried to deliver but i wasnt in, cut him off before he could finish as i have been at home all week and tracking shows no such attempt, then offers £5 and apologises because that the maximum he can offer, then speaks to a manger, alledgedly, says the systems went down all day at despacth centre, even though i had deliveries on the days this catastrophic failure was meant to have happened, then tells me he will put £10 credit in my account because that is the max he can offer!? what? wait, they upped the max in the last 5 minutes? i felt insulted and asked for somebody who deals with complaints or for someone to ring me regarding the issue, goes away, comes back and says he will send an email with complaint form etc...what was sent was a customer feedback form....absolute joke, i have raised an odr amd will fill every feedback form i can find, at no point this week was i informed of any changes or failures but they think thats fine, i am just one person after all.... just lies and scripted reponses”

Helpful Report

Posted 4 years ago

“Promised a delivery time, but emailed me on day of orginal delivery time to put back another 3 days, then email me to say they have split the deliveries to gurantee that date? forgetting they should of delivered it already, rang customer services, apologised, tried to say they had tried to deliver but i wasnt in, cut him off before he could finish as i have been at home all week and tracking shows no such attempt, then offers £5 and apologises because that the maximum he can offer, then speaks to a manger, alledgedly, says the systems went down all day at despacth centre, even though i had deliveries on the days this catastrophic failure was meant to have happened, then tells me he will put £10 credit in my account because that is the max he can offer!? what? wait, they upped the max in the last 5 minutes? i felt insulted and asked for somebody who deals with complaints or for someone to ring me regarding the issue, goes away, comes back and says he will send an email with complaint form etc...what was sent was a customer feedback form....absolute joke, i have raised an odr amd will fill every feedback form i can find, at no point this week was i informed of any changes or failures but they think thats fine, i am just one person after all.... just lies and scripted responses”

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Posted 4 years ago

“Great products great prices and a great delivery service”

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Posted 4 years ago

“Usually Amazon is a convenient and good platform, but when things go wrong it is really miserable. I am now considering not making any new purchases. Long story short: I have made a return of 6 items via Royal Mail and I have a receipt for 1.2 kg parcel. Amazon claims they receive only 2 of these items (although they weigh only 450 grams!) and now they want to charge me for these 4 missing items! What is worse, I have received this news only 1 month after I made my return! I had to have many chats with agents, which are not helpful and I get useless emails. Another instance: My return to Hermes took more than 3 weeks to arrive to Amazon. And I have spent many hours in chats once again! All of this takes so much time! Amazon sometimes leaves parcels right at my door on the busy street, so they can get stolen. Reviews on Amazon are frequently fake. It is often so hard to find quality goods via search there. Due to these and other issues, I am considering to be very careful with any new purchases off Amazon.”

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Posted 4 years ago

“Straight forward, cost effective, fast & efficient brilliant service Thank you”

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Posted 4 years ago

“Always very quick. Has almost everything!”

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Posted 4 years ago

“Very competitive in whatever ai am looking for and usually end up buying from them.”

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Posted 4 years ago

“Really speedy delivery and excellent product.”

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Posted 4 years ago

“Fast efficient delivery’s, easy ordering, plenty of reviews to help decisions, and always stand by there guarantees. Nothing could be quicker or easier. I can always buy with confidence”

Amazon UK 5 star review on 7th September 2020

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Posted 4 years ago

“I have been using Amazon and their Prime service for a longtime now and very much recommend it, not only do i get extra services , and quick delivery using prime, it really doesnt cost more than the postage i would have probably used in that month.”

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Posted 4 years ago

“Fan of Amazon for a long time now and set it as the benchmark for online shopping. Whenever I want/need anything I always check Amazon because of the fast delivery and excellent return service. Have even used Amazon when I have found an item slightly cheaper elsewhere!”

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Posted 4 years ago

“I have always had brilliant service from Amazon, always delivered on time and the texting service has been spot on. Being a prime customer found the pricing very good with no delivery charge.”

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Posted 4 years ago

“You have stolen £450 from my account without my permission. I returned a hot tub and provided the tracked return info which you paid for but today you stole £450 out of my account and left me with no money due to your error. You say you will return money in 7 days. Which is ridiculous when payment can be made immediately by bank transfer. You then just send me an email to say refund processed but status still showing that product must be returned so probably take the money again in 30 days. Your customer service staff are useless and don't care at all. They just ignore you and cut the conversation. Disgrace will be certainly taking this further to trading standards etc”

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Posted 4 years ago

“Always find better deals out there with the added advantage of free delivery Not an Amazon fan”

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Posted 4 years ago

“Clearly your search algorithms are meant to overlook a customer's first glance of their search where they would think that the first few items WOULD BE WHAT THEY SEARCHED FOR rather than tiny differences e.g. size, colour, dates, etc.?? Shop local. We are still feeding money in Bezo's bank account, whilst his donations to less fortunate are still a mystery?”

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Posted 4 years ago

“I have a Prime subscription. I get load of extras and my delivery always arrive super fast. I wish I could buy everything through prime.”

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Posted 4 years ago

“Fast. Prompt. Professional.”

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Posted 4 years ago

“Customer service excellent I would like to say thanks every time I have issues big or small you dealt with it in a caring and professional way. Keep up the good job.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews