Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an interesting experience yesterday. Amazon made a delivery and simply dumped the package on the doorstep and walked away. Did not ring the bell, knock the door or leave the package in the designated safe place. This has happened before, so I complained, The reply I got was “Drivers who deliver on Amazon's behalf typically do not knock on the door or ring the bell unless a signature or one-time password is required.” I checked on Google and this is correct. Amazon do not have a policy that requires couriers to make contact with customers. It is up to the driver to decide if they want to ring the doorbell or knock the door , all depends on how they feel or what mood they are in. The only exception is if a signature is required. So much for the aim of being the World’s most customer centric company. Makes no difference to them if your package is stolen or weather damaged. Just that the driver didn’t feel like knocking your door that day.”

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Posted 2 weeks ago

“I am extremely disappointed with my recent experience with Amazon's customer service regarding a return. I had to return an action camera that contained two lithium batteries, which prevented me from using a prepaid label. As a result, I had to send the items through Parcel Force, costing £10,75. Despite providing the invoice and proof of postage, customer service agents doubted my claims and abruptly ended chats on multiple occasions. I was even accused of being dishonest, which was incredibly frustrating as I had been forthcoming with all the information. I have always been a loyal Amazon customer, appreciating the convenience and reliability of their services. However, this experience has been quite disheartening. I kindly request that Amazon review my case and consider refunding the postage cost.”

Amazon UK 1 star review on 24th March 2025

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Posted 3 weeks ago

“i lost my money to this fraudulent broker, but was able to reclaim my lost funds with the help of bruce_nora_254_(@)gmail .com”

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Posted 3 weeks ago

“I am disabled so I rarely leave my house. Amazon delivery just as rarely actually knock on my door with my parcels, rather they dump the packages in my small front garden right next to a busy walkway. The parcels get pinched regularly. Sometimes I get a refund from Amazon, sometimes not. I have asked them repeatedly to knock on my door (I always answer very quickly as I sit near to the door), but, no they just won't do it. I have no choice but to use Amazon because I can't get to the shops, but their poor delivery service leaves me out of pocket.”

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Posted 2 months ago

“They kept sending me defective items. And then emailed me to tell me that my account will have restrictions out on it due to returning so many (defective) items! Ridiculous”

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Posted 2 months ago

“Horrific customer service. Please do not use, when it goes right it's good. When it goes wrong you never receive any help or support and the problem doesn't get resolved”

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Posted 2 months ago

“"Andy Perry’s brilliance in handling my financial recovery case was nothing short of exceptional. From the moment I reached out, he displayed an unparalleled understanding of the complexities involved in recovering lost funds of $300,000 from a broker scam. His approach was both strategic and thoughtful, ensuring I was informed at every step and fully confident in the process. Andy’s professional demeanor, attention to detail, and tireless dedication were key to the successful resolution of my case. He navigated each challenge with expertise and commitment, making what seemed like a hopeless situation into a success story. Thanks to Andy, I recovered the funds I thought I would never see again. I wholeheartedly recommend Andy Perry to anyone facing financial fraud. His blend of brilliance and professionalism is a rare asset, and he delivers results you can trust." andyperry0147 (@) gmail.com”

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Posted 2 months ago

“void amazon uk shop else were there returns is a joke they done me out of 500 pound they refuse to help me with my refund now they put my refund status into perment block so they wont give me my money back dont buy on amazon you will regret it avoid them all cost there customer service are rude and put phone down i have put claim in with my bank to try get my money back avoid amazon shop else were”

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Posted 2 months ago

“No matter how many times I ask the Amazon delivery people to knock on my door (I'm always in), they never do and just dump the parcel in my garden which is a matter of feet from a main road. So guess what? The parcels get pinched. Then Amazon question that they have been because they have 'photographic evidence' that the item has been,'delivered'. I pay for very expensive Prime, so surely I can expect a knock on the door for that price!”

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Posted 2 months ago

“Order apple airpods and receive kids toy 3+age… closing my account and now struggling to receive my refund… piece of s..t company”

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Posted 3 months ago

“I ordered a laptop from Amazon UK, received a message thar it had been lost in transit. Have been on to customer service, who wanted to investigate, I replied with order details and invoice, each enquiry made has been a total waste of my time and it looks like I've lost my money too, customer service are quick to disconnect mid call, have sent me around in circles with so called investigation, still not received the package nor a refund. Absolutely fuming. Customer service is a joke.”

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Posted 3 months ago

“Consistently ignoring delivery instructions and dumping parcels very publicly outside the house, despite being in to collect every time. Pushing Prime on you every time you buy something and leaving the free trial checkbox ticked is irritating and dishonest. Alternatively you're forced to pay for "premium" delivery which laughable. Much better off with literally any other store or free delivery on eBay products. As you can tell I'm pretty over shopping with them haha.”

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Posted 3 months ago

“Their email said the item was handed over to resident, yet I did not receive it. It was impossible to chat with a robot which only gives you limited options. Later in the evening, I found out it was delivered to the house opposite. This is not the first time this happens. Amazon's delivery is getting worse day by day. On previous occasions, items were left at the front door for any passer by to pick up or left under my car, ignoring my instructions to leave items in the porch if no one in. I don't think it is worth the trouble to keep shopping with Amazon.”

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Posted 3 months ago

“You mess so many things up, try and take money we don’t owe you etc… Your customer service used to be very good but now it’s abysmal! We have to spend so much time sorting out your errors and obviously don’t care !”

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Posted 4 months ago

“Company is a joke!!! Ordered Ray-ban sunglasses, it arrived and not the same as the ones I ordered... Amazon then asked to return it to an address in Slovakia, I had to pay for it and they would have refunded me, now they refuse to pay me back. The sunglasses arrived in Slovakia and now on their way back to the UK as they failed custom clearance. So now I am sitting with sunglasses that is not the correct ones. Now amazon is requesting a photo id from me to investigate and for me to get a refund!!! Been a customer for god knows how many years, now this! No way I am sending any photo id to them! Bloody jokers! Won't use amazon ever again!”

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Posted 4 months ago

“7yrs old son buy mum a cardigan for Xmas it was due on the Monday but arrive Sunday mum answered door was given a clear plastic package with cardigan clearly showing son saw that mum has seen Xmas present and was crying his heart out . all i can say is thank you for ruining a little boys gift to his mum, by the way you only got 1 star because it would not let me leave it blank.”

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Posted 4 months ago

“Dishonest delivery drivers December 5th, 2024 Ordered a very important item via Amazon, and was very impressed it was going to be delivered the next working day, however there was a possibility I might not be at home with the times stated. So on the app as instructed, I gave instructions to the driver as where to leave this item, should I not be home in time. So the next day, unfortunately I was delayed, and I received a message from Amazon, saying the package had been delivered & handed to the resident at my address, I was so confused as I was not home. So a few hours later and arrived home, there was no card telling me where my package was, I checked the location I left on the app for the driver, nothing. I was then met by my neighbor, who stated the Amazon driver just put the package in a bush and left, a few lads saw this and attempted to take the package, he stepped in a retrieved my item. It was at this point he handed me my package, why lie and be dishonest, not impressed at all.”

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Posted 4 months ago

“Sadly, couriers with Amazon seem unable to read either the address label or the extra info on how to find an address. The delivery hub claim to attempt to contact the client after prompting by customer services... ...sadly, they have difficulty distinguishing between truth and falsehood. Pretty deplorable service all round, especially when the property occupies 150 metres of the main road and is clearly marked with an 8ft x 6ft red sign!”

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Posted 4 months ago

“Having ordered an electrical item that was stated as delivered it was not delivered by a lying courier driver who put the item back in his van and driving away. I could not resolve this on the same day and have to wait. Amazon, of course, have taken the payment from my bank account.”

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Posted 4 months ago

“I have always been happy with Amazon (aside from the fact returns could be a smoother process in Ireland) until today. I had two accounts, UK and US, but they were not linked as prime membership, order history, etc. didn’t show on US account and emails received are from different email addresses with different registered companies shown. As I could not connect prime to my US account I decided to cancel it. However, this also cancelled my UK account despite them being separate and correspondence received in relation to cancelling the US account not mentioning cancelling my UK account. I now can’t access my ring doorbell, prime tv or amazon for UK and have lost money as I have paid in advance for subscriptions. I called within 15 minutes of account access being removed and was on the phone for 1 hour and 7 minutes having consistently being put on hold and was told there is nothing that can be done. At no point was I offered a call back when the issue had been looked into and the agent insisted I stay on the call while she typed up notes even though my call was not going to be further transferred and I explained that I was abroad so the call would be expensive. I assume that was so another call didn’t drop in but poor customer service. It was mentioned on the call that the agent could see my account yet it can’t be reinstated - I just don’t understand. I’m really unhappy with the lack of clarity in relation to closure of the account and can’t see how it is compliant under GDPR. There is no way my data was permanently deleted so quickly and I don’t know why it can’t be reinstated considering I didn’t consent to erasure of my UK account and requested it be reinstated.”

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Posted 4 months ago

Amazon UK is rated 4.7 based on 13,401 reviews