American Soda Reviews

Name: American Soda
Rating: 4.07

4.1 Rating 2,148 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 5 star review on 28th October 2024

Edwards Norton

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received anything yet....”

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Posted 8 years ago

So sorry to hear this. I have forwarded this to our customer service team who will look into it straight away.

Posted 8 years ago

“YOUR SERVICE WAS DREADFUL AFTER GETTING MY ORDER WRONG I THEN FIND OUT THAT HALF OF IT WAS WEEKS OUT OF DATE! AND I WAS ONLY OFFERED A SMALL REFUND WHICH HAS YET TO BE REFUNDED. REALLY DISAPPOINTED!”

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Posted 8 years ago

“Ho preso le vaschette di caramelle wonka taffy , sono invendibili sono tutte rovinate e sciolte insieme”

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Posted 8 years ago

“Dissapointing 2 weeks still nothing and ive paid 6.99 for next day delivery. Not happy”

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Posted 8 years ago

“I didn't receive my order yet. According to DHL the parcel is damaged and cant't be delivered. This is the second time I ordered something on your side and didn't receive my order due to poor packaging. And I don't like to be the piggy in the middle to solve this. For me it was the last time I will use your service. Hope you will raise the service for your other clients.”

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Posted 8 years ago

“Nicht empfehlenswert. Ware wird nicht gepolstert verpackt. Coladosen sind verbeult und Chipstüten kommen zerbröselt an. Keine Erstattung der kaputten Ware.”

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Posted 8 years ago

“Sehr geehrte Damen und Herren, nach wie vor warte ich auch eine Rückmeldung von Ihnen. In meinem Paket haben die beiden bestellten Twix Artikel gefehlt, abgebucht haben Sie diese aber, das ist inakzeptabel und ich werde das Geld über die Bank asap zurückholen wenn ich keine Info bis Montag von Ihnen bekomme!! Gruss Bickers”

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Posted 8 years ago

“My package is lost at DHL and for one month now I tried to ask you to let them search for it so that I get my package or get my money back. But you won't even think about it. I will definitely NEVER buy from you again!!!! And I want my money back!!!”

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Posted 8 years ago

“Sadly my order hasn't arrived despite waiting for 10 days! I have a very disappointed young man at home ??”

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Posted 8 years ago

“I wouldn't know if my order is good as it still hasn't arrived since I ordered it... 10 days ago. The mail carrier is refusing to allow me to change the address it is delivered to and says it is up to American Soda to amend. This was ordered as a care package for a friend. Very disappointed as they don't seem to even be able to find the flat to deliver it to!”

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Posted 8 years ago

We are very sorry to hear about this. I have forwarded your review onto our team and they will look to get this resolved ASAP for you.

Posted 8 years ago

“Did not receive product. The delivery address was entered in wrong during checkout and CS was not able to correct the issue befor the parcel left the house. The information about the wrong adress came within minutes of the order via email and was not processed or acknowledged. very poor/not existing service.”

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Posted 9 years ago

“I paid £11.59 and didn't recieve an item!! I then sent two emails to tell American Soda this and they didn't reply!!”

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Posted 9 years ago

“Wrong delivery goods! No answer after registering my complaint. I'm very angry because ordered products are payed and I did'nt received anything of these! That's very annoyingly and my money is lost. (?)”

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Posted 9 years ago

“I placed the order as I have done on several occasions with this company. I received the initial email of my order and the shipping status. 24 hours later another invoice for a different amount showed up with no explanation. I also received notice from Hermes that the package was with the local delivery driver. The day came and went with no delivery. It took less than 1 hour for the driver to query the address as he could not locate it. It returned to the depot. The next day another email indicating delivery. Once again waited and waited....NO DELIVERY. Once again driver could not locate the address. It is not a difficult address to find and they even had a mobile number but no contact from either Hermes or American Soda to query more information. I sent an email wanting their customer service to contact Hermes and get the delivery made. As I gave them a deadline or I would cancel the entire order I got an apologetic email stating that they would contact Hermes but in the mean time they would reship my order less 3 items that were now out of stock so that it would be received prior to the deadline. They shipped it next day with UK Mail and it was delivered with no problems at all. However, the delivery driver did note to me that the bottom of the box was wet. Upon opening the box I discovered that a jar of a product I purchased was smashed and everything inside covered in the juice of the contents and shattered glass. I took pictures for proof of what happened. Once again emailed customer service asking for a credit for the smashed item as I managed to salvage the other items by wiping and discarding the soaked boxes. I informed them that I had taken pictures if they wanted to see them but did not send them with the first email. Once again an apologetic email but they could do nothing without the pictures. I sent the email with the pictures a bit ago but shortly after I get the apologetic email I got the email to write a review. I intend to send a letter to the head of their customer services in regards to this order as well so they will not be blind sided by a poor review. I highly recommend that if you are looking for American food products, search the web as there are other companies out there that can provide. I will not be placing another order with American Soda as this experience as completely soured me on them.”

Helpful Report

Posted 9 years ago

We are so sorry you have such issues with our courier service, though it is good to read that our customer service team did their best to resolve your issues. Rest assured we will be raising these issues with the courier and working hard to resolve them. We sincerely apologise for letting you down on this occasion and hope you will reconsider your decision not to shop with us in future.

Posted 9 years ago

“Ordered the sweets for my sons first sleepover but, were still waiting for them! All the children were disappointed they hadn't arrived. They even thought my son was lying about ordering them and he was very upset. Lucky I could show them the order. They were supposed to arrive between Weds 23-Friday 26th February. We're still waiting and it's now Monday evening 1st March. I'm really annoyed because I spent £30 on an order that never arrived and I had to rush out and spend another £30 so the children had treats at the sleepover.”

Helpful Report

Posted 9 years ago

Hello Karen. We are sorry to hear that your order has not reached you, especially as you had planned to treat your son and his friends. :( We know it's too late for the sleepover but our customer service will be in touch and look to put this right for you, either in the form of a refund or reissuing your order. Again, we're so sorry for disappointing you and your son.

Posted 9 years ago

“Hello, This order was placed last week 17th February 2016 and I still haven't received the items. Initially, I believed you had facilities in the UK that would be handling this order. So, you can imagine how surprised I was to receive a shipment number. The website page encouraging people to visit American Soda facilities and the UK number is seemingly misleading. Last week Tuesday / Wednesday, during the first call to order hotline 01613593655; as American Soda link to track my parcel is inoperable via mobile and PCs. The operative politely listened and checked for me. In addition, the operative mentioned that if it did not arrive by Friday to ring again. On 26th February 2016, I received an email that the parcel was with my local Hermes courier. Repeatedly, I attempted to track via their link but no information was forthcoming. Therefore, I contacted your hotline number 01613593655 again and the operative stated it would be delivered by 18:00pm; which I courteously responded it would be too late. The operative agreed to contact the local Hermes courier on my behalf and I voiced my appreciation. Friday evening 26th February at 17:30pm, I tried to track via Hermes link on a PC; which displayed nothing at all. This is a small order, admittedly I was slightly concerned about the shipping number etc but I decided to go ahead with the order. If I do not receive the parcel, I will put it down to a tiny annoying experience. Regrettably, I am not pleased with the tracking / delivery issues. Earlier this morning Saturday 27th February via mobile I failed to cancel American Soda newsletter + alerts etc. This will be rectified on Monday 29th February 2016, I will cancel via PC and I am not placing anymore orders with American Soda at all. Thank you for taking the time to read this. Sandra Harrison.”

Helpful Report

Posted 9 years ago

Hello Sandra. Thank you for taking the time to explain the issues you have had with our courier service. Rest assured, this will be raised with them and we will try to ensure this doesn't happen again. With regard to your order, our team will continue to chase up where it is and get it delivered to you - you have, after all, paid for it. Again, thank you for highlighting these issues - it is only with this kind of feedback we can improve our service and that of our chosen couriers. We apologise unreservedly for the experience you have had with Hermes.

Posted 9 years ago

“To whom it may concern. I was wondering ir I will hear from you, but in form of a delivery which is still open but I was charged for, 14,69€. Buch I have received nothing, unless you can show Acknowledgement of receipt. Just to Be sure. This would help and is greatly appreciated. Thx in advance. Also my account does neither show a past order nor anpending order. Yours Faithfully Sven Auer”

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Posted 9 years ago

Hello Sven. We are very sorry to hear this. We will look into your order as soon as possible and get it sorted out for you.

Posted 9 years ago

“Appalling service, over charged for postage which I needed to call and have refunded. To date I have still not received my order. I emailed you on Monday 15th Feb 2016 to ask for a refund and I still have had no reply from your company. Would not recommend ordering from you in the future. Horrific customer service.”

Helpful Report

Posted 9 years ago

We are very sorry to hear about your experience, Lesley. We are also sorry that you have yet to receive a reply to your email...it doesn't look like we ever received it. We have forwarded your review to our customer service team, however, and they will be in touch to sort this out within the next 24 hours.

Posted 9 years ago

“Very poor or no Customer Service. Cannot recommend this shop. Still waiting for answer regarding my issue!!!”

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Posted 9 years ago

“I paid for my items on Feb 4th and 10 days later I was asked for feedback on the service I received. I was advised that my items would arrive within 3-5 working days from purchase. It is now 10 days later and I have received nothing through the post, nor and notification/correspondence on the matter until an email asking for a review.”

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Posted 9 years ago

American Soda is rated 4.1 based on 2,148 reviews