American Soda Reviews

Name: American Soda
Rating: 4.08

4.1 Rating 2,147 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 5 star review on 28th October 2024

Edwards Norton

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

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“Everything worked fine, just the prices for Europe in comparison to US-prices are a little steep.”

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Posted 8 years ago

“I have tasted a lot of BBQ sauces in the past, but none compares to Ol' J.R.S BBQ by far the best sauce I have ever tasted.”

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Posted 8 years ago

“Order came very quick, all in good condition, can't wait to order more.”

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Posted 8 years ago

“Amazing customer service and quick reciept of product”

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Posted 8 years ago

“Arrived on time ànd undamaged. Spent 20.00 and couldn't see where really. Was curious .but think way too expensive .”

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Posted 8 years ago

Hello Rachel. We're sorry to hear you think our products are too expensive. Unfortunately, as we import these products from the US, which is quite expensive, it means we have to sell them at the prices we do. We do, however, work hard to keep the cost down as much as possible and we are always negotiating better rates with our shipping company and our suppliers in the US, looking to pass those savings on to you, the customer.

Posted 8 years ago

“Leider habe ich falsche Artikel bekommen. Es wäre toll wenn wenigstens eine Mail gekommen wäre die einem sagt das der Artikel nicht verfügbar ist oder ähnliches. Ansonsten war alles so wie es sein soll.”

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Posted 8 years ago

“I placed the order as I have done on several occasions with this company. I received the initial email of my order and the shipping status. 24 hours later another invoice for a different amount showed up with no explanation. I also received notice from Hermes that the package was with the local delivery driver. The day came and went with no delivery. It took less than 1 hour for the driver to query the address as he could not locate it. It returned to the depot. The next day another email indicating delivery. Once again waited and waited....NO DELIVERY. Once again driver could not locate the address. It is not a difficult address to find and they even had a mobile number but no contact from either Hermes or American Soda to query more information. I sent an email wanting their customer service to contact Hermes and get the delivery made. As I gave them a deadline or I would cancel the entire order I got an apologetic email stating that they would contact Hermes but in the mean time they would reship my order less 3 items that were now out of stock so that it would be received prior to the deadline. They shipped it next day with UK Mail and it was delivered with no problems at all. However, the delivery driver did note to me that the bottom of the box was wet. Upon opening the box I discovered that a jar of a product I purchased was smashed and everything inside covered in the juice of the contents and shattered glass. I took pictures for proof of what happened. Once again emailed customer service asking for a credit for the smashed item as I managed to salvage the other items by wiping and discarding the soaked boxes. I informed them that I had taken pictures if they wanted to see them but did not send them with the first email. Once again an apologetic email but they could do nothing without the pictures. I sent the email with the pictures a bit ago but shortly after I get the apologetic email I got the email to write a review. I intend to send a letter to the head of their customer services in regards to this order as well so they will not be blind sided by a poor review. I highly recommend that if you are looking for American food products, search the web as there are other companies out there that can provide. I will not be placing another order with American Soda as this experience as completely soured me on them.”

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Posted 8 years ago

We are so sorry you have such issues with our courier service, though it is good to read that our customer service team did their best to resolve your issues. Rest assured we will be raising these issues with the courier and working hard to resolve them. We sincerely apologise for letting you down on this occasion and hope you will reconsider your decision not to shop with us in future.

Posted 8 years ago

“Perfect”

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Posted 8 years ago

“Good range of products and good prices for both products and delivery - arrived in great condition also! (However I miss the discount codes you used to give out with orders! Was always nice to get a couple quid off, typically covering postage!) :)”

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Posted 8 years ago

“Superb products and very speedy delivery”

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Posted 8 years ago

“very fast delivery and a fair price”

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Posted 8 years ago

“Having shopped a couple of times with this company, I cannot fault them. The items come well packed and their delivery times are fantastic. I like the fact I can track my order (which is a plus, as my new delivery guy put my order in our shed and didn't leave a note to tell me) Whilst a couple of things in their store are dearer than another certain store, all other products can be bought for a bargain price. My children love these US snacks as a treat and you can make up a box of treats as a gift without breaking the bank. (As I recently did for the Reddit snack exchange)”

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Posted 8 years ago

“Ordered the sweets for my sons first sleepover but, were still waiting for them! All the children were disappointed they hadn't arrived. They even thought my son was lying about ordering them and he was very upset. Lucky I could show them the order. They were supposed to arrive between Weds 23-Friday 26th February. We're still waiting and it's now Monday evening 1st March. I'm really annoyed because I spent £30 on an order that never arrived and I had to rush out and spend another £30 so the children had treats at the sleepover.”

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Posted 8 years ago

Hello Karen. We are sorry to hear that your order has not reached you, especially as you had planned to treat your son and his friends. :( We know it's too late for the sleepover but our customer service will be in touch and look to put this right for you, either in the form of a refund or reissuing your order. Again, we're so sorry for disappointing you and your son.

Posted 8 years ago

“Our order had not been dispatched almost a week after placing it. After contacting customer support, the order was dispatched very quickly and arrived the next day. Upon opening the package, we discovered that quite a few items were either wrong or missing. We contacted customer support again, who were very helpful and offered a refund for the missing items. While it was disappointing that we did not get everything that we had ordered, the customer support people were wonderful to deal with.”

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Posted 8 years ago

“Product's ist ok. Packung included is very good.”

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Posted 8 years ago

“A superb site with a great selection. Fast delivery with no problems too. I love this site so much!”

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Posted 8 years ago

“Hello, This order was placed last week 17th February 2016 and I still haven't received the items. Initially, I believed you had facilities in the UK that would be handling this order. So, you can imagine how surprised I was to receive a shipment number. The website page encouraging people to visit American Soda facilities and the UK number is seemingly misleading. Last week Tuesday / Wednesday, during the first call to order hotline 01613593655; as American Soda link to track my parcel is inoperable via mobile and PCs. The operative politely listened and checked for me. In addition, the operative mentioned that if it did not arrive by Friday to ring again. On 26th February 2016, I received an email that the parcel was with my local Hermes courier. Repeatedly, I attempted to track via their link but no information was forthcoming. Therefore, I contacted your hotline number 01613593655 again and the operative stated it would be delivered by 18:00pm; which I courteously responded it would be too late. The operative agreed to contact the local Hermes courier on my behalf and I voiced my appreciation. Friday evening 26th February at 17:30pm, I tried to track via Hermes link on a PC; which displayed nothing at all. This is a small order, admittedly I was slightly concerned about the shipping number etc but I decided to go ahead with the order. If I do not receive the parcel, I will put it down to a tiny annoying experience. Regrettably, I am not pleased with the tracking / delivery issues. Earlier this morning Saturday 27th February via mobile I failed to cancel American Soda newsletter + alerts etc. This will be rectified on Monday 29th February 2016, I will cancel via PC and I am not placing anymore orders with American Soda at all. Thank you for taking the time to read this. Sandra Harrison.”

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Posted 8 years ago

Hello Sandra. Thank you for taking the time to explain the issues you have had with our courier service. Rest assured, this will be raised with them and we will try to ensure this doesn't happen again. With regard to your order, our team will continue to chase up where it is and get it delivered to you - you have, after all, paid for it. Again, thank you for highlighting these issues - it is only with this kind of feedback we can improve our service and that of our chosen couriers. We apologise unreservedly for the experience you have had with Hermes.

Posted 8 years ago

“Delivery was good but one of the products i ordered did not arrive.i did not complaib as it was cheap but it still happened and dont want it to happen again because i did not buy the product for no reason”

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Posted 8 years ago

Hi Brayan. Thank you for your feedback. I have forwarded your issue to the customer care team and we will look into it and send you the missing items. Please do contact us on 0161 359 3655 in order to speed this up.

Posted 8 years ago

“Excellent service. Very good products (Diet Hansen's drinks particularly recommended). Exceptionally fast delivery. ****”

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Posted 8 years ago

“Excellent service and very satisfied with the product and service overall”

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Posted 8 years ago

American Soda is rated 4.1 based on 2,147 reviews