“The only thermals that have ever fit perfect. Perfect in every way. If I could get another set for the same sale price I sure would, but I'm a poor farmer.”
“I left some pants in my cart the first time I tried to return them, not wanting them because I was returning the same thing. Then I got this Email saying that I forgot something in my cart. The same dame pants I returned and not they want me to pay $9.00 to return.”
We can see that our customer experience team has been in contact with you regarding this issue. As explained in the ticket, the same size was entered for exchange and this is why you had received the same item. We don't offer exchanges for different products or colors, and you can find all our return/exchange policies in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies
Please reach out to our team if you have any further questions.
“I ordered two pair of pants on Feb 2 with expedited delivery as i needed them for a trip. I luve in upstate NY and they ship from Ontario. The next day, I was happy to get a UPS notification that my package would arrive on Wed the 4th. When I didn't, I checked back only to find it was hung up at the border. This went on for a week. No phone number to call. An AI chat bot or wait for a return email. Originally they said they would contact UPS. Fast fwd to next UPS notice and my package would arrive on the 13th but I would owe $82 in duties. I notified American Tall and was told they would take care of it. On the 13th my package arrived and UPS wanted $82. When I explained it was a mistake they returned the package to sender. A few days later I received a notification from American Tall stating my order had been delivered. Still have no pants and no answers. My advice, if you are buying in the US realize they are shipping from Canada and given the geopolitical climate, it seems like a gamble...... Good quality clothes but zero for customer service......”
We're very sorry for your experience. Unfortunately, due to new tariffs imposed by the U.S. government, many shipments, including yours, were stuck at the border and charged duties. Our team worked around the clock to ensure that these issues were resolved efficiently and we apologize for any delays.
We can see that you've been working with our customer experience team, and your package has been delivered. Please be assured that this was a one-time situation, and won't occur on future purchases. If you have any further questions, please let our team know!
“These shirts are good qualty, look nice and fit my long arms well. The stretch allows for comfort in the arm area and movement and they are long enough to not rise above the waist. I've repurchased the same two colors after the fabric started looking worn. Would purchase again.”
“I returned the PJ bottoms for store credit and never received the email with my code to use. Would love for American Tall to honor my return and send me the code to use.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Was so excited about my first order. Disappointed, leggings are very see through despite being a great length and height, had to return them because I could never wear them out of the house. So much for a simple pair of black leggings.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“I am so grateful for finally finding a company that I can utilize my dryer. I’ve always had to hang things to dry to avoid any shrinkage, but now I get to throw all the cottons in the dryer without worry.
I have found a new clothing line, thank you!”
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