Amplifon Reviews

Name: Amplifon
Rating: 3.04

3.0 Rating 261 Reviews

49 %

of reviewers recommend Amplifon

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3.0

Based on 261 reviews

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+44 (0) 161 209 7255

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Anonymous

Anonymous // 01/01/2019

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“Dishonest mailing campaign. Just got a mail from Amplifon stating it was an appointment reminder on the envelope. The first line on the letter inside was also that it was a “reminder”. These are predatory business practices aimed at seniors. Don’t trust this company.”

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Posted 3 years ago

“Its only money making after the warranty period. Very expensive and build stories to charge you. Had a bitter experience after warranty.”

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Posted 3 years ago

“It's just a scam, they say it's a FREE hearing test, when actually they have to test your ears to know what level if hearing aid you need .. Then they start, how much is your budget.”

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Posted 3 years ago

“It is a shame that Cigna partners with this company. Service is bad, very unprofessional. They wanted me to send the custom fit hearing aids back and they would replace with an older model???? They stated the model they gave me were not on the Cigna covered list. However, I cannot get a list of covered hearing aids from Cigna or Amplifon. Now they are calling and harassing me and I called Cigna and Amplifon ahs not even filed a claim with Cigna. Cigna said that it was their mistake and they should not expect me to return the hearing aids. Stay away is the best advice I can give.”

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Posted 3 years ago

“Filled in a suitability quiz to see if I should go look at the 'better' hearing aids than the one I got elsewhere. Was interested. Arrived and was initially impressed at the look of the place. My file was all messed up and the provider would not even turn my way when speaking to me (as if masks don't make hearing hard enough! Was told the hearing tester was not available today! Then told I was INeligible as my aids were too new and the only way to fix this was to 'lose' them! Was further told to even give a comparison, to even look at mine I would have to cut ties with my old provider which I am certainly not going to do. A shambles and unethical.”

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Posted 3 years ago

“Worst service I have ever had in my life. Trying to replace hearing aids for my dad after he lost his. Made 3 appointments which were all cancelled by this office. My dad dealt with this office for years even before it became Amplifon. There was never a problem. Now there's every excuse in the book that they have to change his appointment, the last one was that they never had a hearing specialist. Thankfully the last time I booked an appointment, I also booked it with another company, knowing that my dad's appointment with Amplifon would be cancelled, and yes it was. My phone calls to them went unanswered, messages never were called back, the man at the 1-800 was polite and helped me finding out when my dads appointment was. With covid the door to this office was locked, which is all good. I knocked on the door and a lady came and opened it, I asked if she could look up my dads appointment, she asked if it looked like she was sitting behind a desk. WT... How about you close the door, go look and come back. I will never tell anyone to go here and with all the problems they have this may be another company closing it's doors to awful management. I could go on with this review but I don't think everyone needs to know the hell this company put my father and I through for many months. Do not make an appointment. I dealt with this company with email and telephone. Calls were never returned. Grande Prairie, Alberta.”

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Posted 3 years ago

“Worst company ever for customer service and follow through . My Father lost his hearing and had a very bad fall. He was hospitalised but he suffered with delirium because of the fall . The specialists and doctors advised me without them it would get worse and so would his frustration and he would get angry and fearful due to Covid masks amd not being able to hear . This all happened . Watergardens store I put an urgent with them on the 12th November . Every time I called a different story and excuse . It’s in the mail , manufacture called said they had trouble making it without the other mould , manufacturer doesn’t have the Material and many more . I called head off more excuses . I escalated to Management nobody called me back. It is now the 2nd December my father just passed away . The stress of it all killed him and had a heart attack”

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Posted 3 years ago

“I have spent over 5,400 with Amplifon in the last two and a have years, I lost one of my first Aids and they could not replace one, they wanted 3,400 for a new pair, Why couldn’t they replace one ?? So I bought a new pair, singing and dancing But they kept going wrong. At the moment I have not got my Aids back, so my hearing is awful. I bought a pair of Apple iPod Pro and pair them with my iPhone that is used has a Microphone they are Brilliant and cost 250 pounds. Another thing when you buy any hearing Aids make sure you tell your the Insurance company ! Other wise they are not covered. Regards Alan”

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Posted 4 years ago

“Worst experience I've had with a company. Cigna contracts out to Amplifon which for most people is prob ok if you don't mind old technology. They DO NOT cover new tech nor are their reps trained very well. I wouldn't buy a phone from 2018 or 2016 so why would I be limited to old technology? I guess so Amplifon can save money. They blame Cigna, Cigna blames Amplifon. Amplifon will not send you a list of covered devices as it's secret. If you can avoid them I would!”

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Posted 4 years ago

“This has been a good company which I fear has deteriorated, perhaps due to poor management. My local branch quite good although turnover rate of audiologists may be a warning sign. Individual staff mostly very good. However after the (Coronavirus) lockdown started I needed help with a wax-blocked hearing aid. All clinics closed of course. I would have been happy to send it somewhere, even clean it myself if possible (never been shown how). National helpline (long time to get through) arranged someone to a call me. That one call happened while I was out (daily hour-long exercise); can't phone the calling number back - it just refers me to helpline. Helpline guaranteed I would get another call. I'm still waiting (over 2 weeks). Luckily a small local independent was prepared to fix the aid - at no charge.”

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Posted 4 years ago

“Amplifon Hearing what a fantastic team in Hull they cannot do enough for their customers So Annetta if you’re reading this could you please send me some rubber tips for my Hearing aids like you did when shop was and still is on lock down yours Gary Gollins ps how’s the eyebrows coming on LOL 😎”

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Posted 4 years ago

“I would not hesitate to recommend the Walsall branch of Amplifon for their all round excellent level of service. Reception is courteous and efficient. The Audiologist is most helpful, patient, professional in every respect and eager to help and advise wherever possible. The hearing aids have fully met the needs of my personal hearing problem since I am able to make use of the full flexibility of their design via my mobile phone. Well Done!”

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Posted 4 years ago

“I have had very mixed experiences with amlifon ! I bought my hearing aid in the UK,September last year,Very good store and audiologist ! mr luthfur Rahman,Coventry store,I live in Lanzarote,I knew there is a amlifon store here Arrecife !! So felt very safe for any follow on !! But would seem not! I have been store twice,And i feel she not helpful,I feel as i did not purchase from that store,I am not getting a good feeling,And that should not be so !! Amlifon have a good follow on record .”

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Posted 4 years ago

“I have just had my second annual hearing check at Amplifon, Ayr, Scotland. From the time I walked into the clinic to the time I left I was made to feel at ease and every stage of the consultation on both visits was clearly explained to me before anything was done. Both members of staff were welcoming and friendly. On the basis of the two visits made to Amplifon, Ayr, I would have no qualms about recommending this clinic to anyone suffering hearing loss and looking for a reliable practitioner.”

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Posted 4 years ago

“Always very friendly and helpful at the Cowley, Oxford branch. Never too much trouble even if it's just to get the hearing aid repaired or just for batteries. Batteries are always a good price. Been using these for over 5 years”

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Posted 4 years ago

“I had a appointment today at the Oldham store with Kevin , I was greeted by the receptionist who was very welcoming and she offered me a drink on arriving , I was then shown into Kevin’s office for my hearing test, he explained thoroughly how he would be testing my hearing, he was friendly and helpful I would definitely recommend this company,”

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Posted 4 years ago

“Amplifon Horsham is dreadful. Their audiologists change continuously and now they only have one that comes in a couple times a week. Had problem when aids were unusable but have to wait over a week to get an appointment. Think it's time I went elsewhere. Go to Specsavers where you are cared for and attentive aftercare.”

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Posted 4 years ago

“Very bad company”

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Posted 4 years ago

“I had a appointment booked at Epsom Surrey branch in December this was cancelled due to Sewerage escaping inside the Amplifon premises! After this problem was sorted? I received No communication from Amplifon staff to re book my appointment and I still haven't heard anything.”

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Posted 4 years ago

“My mother broke her Amplifon hearing aid the weekend after Christmas. We were unable to contact Amplifon until after the new year. The answerphone message said they were back on 27 December but I got no response to the messages I left until 6 January. The aids then had to be sent away and would take a week. They took 10 days to come back! We were quoted £99 for repair but when collected were told it was double that. Also, the phone continually goes to voicemail. Customer service is poor.”

Helpful Report

Posted 4 years ago

Amplifon is rated 3.0 based on 261 reviews