Amplifon Reviews

3.0 Rating 267 Reviews

48 %

of reviewers recommend Amplifon

Company Reviews

Questions

Metrics

3.0

Based on 267 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 161 209 7255

Write Your review

Tell us how Amplifon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In response to Gordon’s comment above about not wasting time on hearing aids and treat the cause. What an idiot. My son was born deaf due to nerve damage. Can you sort that one out please Dr Gordon !!”

Helpful Report

Posted 7 years ago

“I have been waiting for a refund from Amplfon for weeks . After all the promises made I have still had no refund ,and no word to let me know what is happening .”

Helpful Report

Posted 7 years ago

“I paid for 2 sets of hearing aids for myself and my husband. After 2 weeks returned my husband's has he could not cope with them. There is a 60 days return policy, I was assured there would be no problem with the refund, after 5 weeks and calls to the hull branch, have still not received the refund. Keep being told there is a fault with the computers which I don't believe. Now considering taking the matter further.”

Helpful Report

Posted 7 years ago

“I purchased a tv head set after being recommended the product by the manager. The headset was not fit for purpose and I returned the product to get a refund. I have now been waiting 2+ weeks and I am STILL WAITing for my refund. I was told the refund must be autorised by head office but 2+ weeks in ridiculous. How can a high street company really NOT have the facilities to refund money's owed straight away. I will NOT BE using this company again. And I will also be informing all other 146 apartments in my block of elderly residents NOT to use them either.”

Helpful Report

Posted 7 years ago

“DON'T WASTE MONEY ON HEARING AIDS. TREAT THE CAUSE NOT THE SYMPTOM GOOGLE "LYNNE FARROW FACEBOOK "”

Helpful Report

Posted 7 years ago

“DON'T WASTE MONEY ON HEARING AID. GOOGLE" LYNNE FARROW FACEBOOK" AND CORRECT YOUR IODINE DEFICIENCY EASILY AND CHEAPLY. REGARDS”

Helpful Report

Posted 7 years ago

“My hearing aids supplied by your Wakefield branch were impossible to use in any social situation. 1. The directional ability was near zero and my default method to survive social engagements was to remove them. 2. They were tremendously loud and I was regularly shocked by sudden everyday noise. 3. The cones wore rapidly and needed constant attention. 4. There was a visit to A and E on one occasion for removal of a dislodged cone. 5. I was constantly changing batteries. 6. After twelve months they both developed a noise issue with a constant tone being emitted to complement my tinitus. 7. Whilst away for repair (although I believe they were replaced) I was left without hearing aids, not a happy scenario fraught with frustration for me and my immediate family. 8. Numerous visits to your Chester le Street store for numerous adjustments, repairs and alterations have left me with a pair of hearing aids I no longer use. I spent almost £3000 from my pensioners savings to buy what I thought would be a life saving service to help keep my tinitus at bay. I now feel robbed, mugged and I feel your organisation is dishonest by nature. It was even suggested that I claim on my household insurance in order to afford an upgrade to the top hearing aids to facilitate better social environment adjustments. 9. To put a top hat on this the connection to my iphone was horribly inconsistent, if the phone went I could never be sure if I would receive the call in my head or through my laptop or just as a normal phone. Carrying out any alterations via the phone was a nightmare, having to switch the connection off and the on again in order to gain any chance of altering my aids. This all takes time and in a highly sound stressed environment it is utterly frustration. I am most disappointed with Amplifon, the answer to my prayers has become a nightmare and I am thousands of pounds poorer. Very very very frustrated and annoyed.”

Helpful Report

Posted 7 years ago

“mis-sold phoank hearing aids that have broken about 20 times each one”

Helpful Report

Posted 7 years ago

“This is getting out of hand. I got my hearing aids over a year ago and half ago. I called my insurance 3 times before I got them to make sure I was doing everything right. Paid the amt I was told and now I keep getting bills from you. I have called and was told my balance was $0. I didn't even get them from you because my insurance said I didn't have to. Over a year in and half later and I get a bill from you. Stop sending me bills and batteries!!!”

Helpful Report

Posted 7 years ago

“They will NOT honor their ad. They have on their website, \"Best Price Guarantee\" - \"If you find the same hearing aid at a lower price, we'll beat it by 5%.\" I have found THREE places that had the same EXACT hearing aid at a cheaper price and now they are making excuses on why they aren't able to price match it. No where on their page(s) does it state it couldn't be an online quote, the price has to include fittings and programmings or the quote has to come from a professional. Just stay away from them. Dishonest company who believes in false advertising. "”

Helpful Report

Posted 7 years ago

“Paid £3000 am still waiting for the hearing aid 2 months Not ready yet and I have called them many times no one answered every one ignored me people be careful from this company”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry to hear that you are not entirely satisfied with your purchase. Can you please call our customer services team on 0161 209 7008 as this will enable us to investigate the matter further as we take these matters very seriously at Amplifon. Kind regards Amplifon Customer Services Team

Posted 7 years ago

“Customer service does not exist. They have sent me a "you're in default" letter before I even got my first month's statement. Now they won't answer the phone or call me back when I leave a message.”

Helpful Report

Posted 7 years ago

Dear Sharon, Thank you for your comments regarding the letter you received. Could you please contact Amplifon Customer Service on 0161 209 7008 as there maybe some confusion regarding the sender of the letter. Our Customer Service Dept are always available and ready to assist - 9.00am until 5.00pm Monday to Friday. We await your call. Kind regards Amplifon Customer Services Team

Posted 7 years ago

“This company are absolutely awful. I work in customer service and if I spoke and dealt with my customers the way their "head of customer services" Irene does then I would be fired. Miss sold a £3000 hearing aid, been sent back to the manufacturer who says there is nothing wrong with it, even the audiologists agreed their was. Requested a refund was told it had been too long, explained was made out to be a liar by first audiologist fare visiting every week for 4 months. Refused to give a refund. Went to NHS and was seen to and sorted out within a day. Never use this company they don't care about you or your quality of life. Do yourself a massive favour and go to the NHS.”

Helpful Report

Posted 8 years ago

Dear Ms A, Thank you for your feedback. We need to investigate further, but in order for us to do this, we would require a postcode, customer ID or order number. In order to take this further, please could you contact our customer services team on 0161 209 7008. Let me re-assure you that we take your comments very seriously. Kind regards, Amplifon Customer Services Team

Posted 8 years ago

“Amplifon referred me to a local audiologist so I went in for a test. This "professional" didn't even bother with a hearing test, she kind of fooled around a bit and asked questions. I found some aids that I liked and asked the price. Then she laughed when I showed her the referral card and asked for the discount. Needless to say I went to BuyHear.com and got my aids for less than half the price she was asking and I am getting full service from a hearing aid programmer that programs more hearing aids in one year than a local audiologist will program in 15 to 20 years. Thanks, but I'll go with the most experienced programmer that charges half the price. Don't be afraid to order online as long as its from BuyHear.”

Helpful Report

Posted 8 years ago

Dear Glen, Thank you for your comments. I am sorry to hear that you were less than satisfied with the level of service provided by Amplifon. In order to help us investigate further , can you please call us on 0161 209 7008. We need to take some further details to start our investigation e.g. Your full name and the branch you visited. Let me re-assure you that we take your comments seriously. Kind regards Amplifon Customer Services Team

Posted 8 years ago

“I took the time to attend an interview for this company. I asked on numerous occasions for feedback about my interview was promised call-backs never happened.”

Helpful Report

Posted 8 years ago

“Made out my dad is a liar he wrote on the calendar an appointment for today when I rung up to find out when they were coming had no record of it ever though he saw him out it intohis tablet too many salesmen try specksabers.”

Helpful Report

Posted 8 years ago

“PLEASE READ AND THINK.!!!!! I used amplifon at Walsall after seeing it on the internet. OH BUGGAR,,,, What a mistake, I had my aids fitted seemed very professional while they were taking £700 pounds from me, HOWEVER, I found out since paying the horrendous amount for the aids, not only were they of no use due to very little or no difference, I found that they wriggled out and I had to keep pushing them back in again,, I mentioned this to their head office and is all I got was ```WELL what do you want us to do attitude``` I found the after care content zero, and not only that they only supply 12 batteries per year , any more you have to pay for, Hence they don't supply enough to last the year till the first service,`` What ever that is`` mine did not work long enough to get that far, Then I find out that you have to pay for any repairs supply of batteries and any alterations,,, GOSH they don't give anything for the money but by Christ they take take take, I eventully went to NHS, oh my god what a difference, they care ,,I got a hearing test my aids supplied and fitted, service every 6 months ALL batteries, tubing, and moulds, supplied free and a helpful support line, TRUST me go NHS DO NOT TRUST AMPLIFON, I cant stress enough you have being warned,,, They advertise Saturday opening, check out Walsall they are closed, no offer is available for help out side hours, even though they offer home visits, NOT EVEN IF THEIR STAFF LIVE ON THE SAME ESTATE, ,,, BAD BAD COMPANY,,, LEAVE THIS COMPANY WELL, WELL, ALONE...”

Helpful Report

Posted 9 years ago

Dear Dr Norton thank you for your feedback. We regret that you have been unhappy with both the service and hearing aids supplied by Amplifon. However there a number of inaccuracies in your comments which we would like to address. Our records indicate that your hearing aids were fitted on 13th November 2014. Your particular hearing system includes the Ampli- solutions Gold package which entitles you to 2 years free warranty to cover repairs and 2 packs of batteries per year per hearing aid 24 in total. All additional packs of batteries can be purchased at a cost of 99pence per pack. The package includes lifetime aftercare for the life of the hearing aid details of what the aftercare includes was supplied at the time of purchase. Having received no further contact from you following the fitting informing us of any problems you were contacted by Amplifon in April this year for your first aftercare appointment, however this was rejected at which time you reported that you had since acquired hearing aids from the NHS and requested a refund on the aids purchased from Amplifon. We would still very much like the opportunity to assist you with your hearing aids and would recommend that you contact the branch that supplied your hearing system and they will do all they can to address any problems you may be experiencing.

Posted 9 years ago

“Crap company, 1600 pounds sterling for 2 hearing aids from the Chichester branch. Yes I did have 2 weeks trial but it was not long enough, I never got to grips with the settings and in the end I just got fed up with trying to make the system work so I could hear properly. After one stopped amplifiying and the new lady assistant just cleaned the mic (not the speaker) and said it was ok but it wasnt, I decided Id had enough. Particularly difficult for me was wind noise when outside and background noise in social circumstances. Yes they did ask me back every 6 months but the adjustments did not produce an improvement to my listening. Total waste of money. John Foster”

Helpful Report

Posted 9 years ago

e can see that your hearing aids are now 5 years old and since the fitting no issues were raised. The Ric on one of your hearing aids was replaced in 2012 and a further replacement on the other aid was necessary in 2014. We have tried to contact you to invite you in for further aftercare but our records now state that you have moved from the address we hold on record with no forwarding address. We would very much like to continue to offer our assistance and would suggest that you contact our Customer Services department on 0161 209 7008.

Posted 9 years ago

“I have used Amplifone hearing aids successfully for two years now. For the last few months Kingston upon Thanes Branch (my nearest branch) have offered poor service. A locum, who did not know what he was doing. Closed Thursday, Friday and Saturday each week. And now, 10.20am on Monday, no one answered the phone . WHAT IS GOING ON THERE! I am going away at the end of this week, for a month,and I need (and the locum allegedly ordered, the small fine plastic ear ends for the ends of my hearing aids BEFORE I leave the UK! HELP!!”

Helpful Report

Posted 9 years ago

We regret the issues you have experienced with the Kingston branch, but can assure you that we are working hard to resolve the problem. In the meantime all calls are being diverted to the Customer Services department and we will arrange for one of our alternative branches to assist you.

Posted 9 years ago

“If you want to buy a pair of hearing aids and have them sent back to the manufacturer 4 times in the first 2 months then when you receive them back yet again and they are still not right them this is the company you want avoid go else where”

Helpful Report

Posted 9 years ago

Amplifon is rated 3.0 based on 267 reviews