“I have had a continuous monthly order for aktivait for the last 6 months. My March order did not arrive and when I sent animed an email stating the details I was told that it was a “technical problem”. I was told to re-order and then let them know the order number so they could send it! What atrocious customer service - it was their problem which they could have rectified much better than this. There are many more providers with much better customer service so definitely look elsewhere for pet requirements”
“Awful company, never manage to get through on the phone! My order hasn’t turned up after 5 Days and no answer or reply’s! £65 worth of Stuff and can’t get it.”
“I placed my order and paid for it and was reassured that it would be kept for me until the prescription arrived with the company. Then I was told that it was out of stock and that my prescription should state the brand name of the product rather than the generic medicine that the prescription was for. The emails and phone calls that I have received by way of an apology imply that I am in the wrong rather than Animed Direct’s employees who have misinformed me and wasted my time. A very poor service, avoid this company. I am now waiting for my refund and the return of my prescription.”
“This is the first time ordering with Animed and I am very happy with the great service and fast delivery of Apoquel for my Golden Retriever. So much cheaper than tablets from the vet.Will definately be ordering in the future. Thank you very much.”
“Avoid this company. They took my order which I paid for. 5 days later I sent a chaser email to find out where my order was to be told it was out of stock and unavailable. Poor customer service and no communication from them to say the product was out of stock. Looking at the reviews I am not the first person to have this problem.”
“I am new to Animed and recently ordered a large bag of food for my new puppy. It was quite expensive, but Animed were offering it at a reasonable price. However, exactly 7 days after taking my money and placing the order I received an email to say it was unavailable. At the time of ordering it showed as 'in stock' and indeed still does on their web site. They did say they would re-fund me, but that the money would not appear back in my account for a few more days. I have checked my payment account and they have indeed re-funded (hence two stars, not one), but just as they have said, it will be a few days before I am able to access it. They have, in effect held onto my money for some time unnecessarily. Be warned therefore if ordering from these people, particularly if large sums of money are involved, and check that your order really is in stock.”
“Horrendous experience using their online system which crashed twice ! Then tried ringing 4 times with queues of 8 people in front of me! Then finally paid online with paypal, they took my money and then informed me that they cant accept non uk vet prescriptions! What a joke, Ive never heard such rubbish... I live in france, my vet is in france, am I supposed to drive to uk then register with an english vet to get my prescription??? USELESS COMPANY.! and I want my money returned too.... wonder how long that will take opening paypal complains etc....”
“Paid the company and sent prescriptions twice - a lot of money and a poorly pet involved. All I get is an automated email message saying that there is a problem, not what the problem is! Calling now to resolve the issue but it has taken me 40mins to get from caller no. 7 to no. 4. Giving up now just hope I can cancel the order.”
“Horrendous service, placed order on 24 Nov received on 11 Dec assured I would get£25 compensation, received £15. Took so long to get through to talk to customer support, will never use again
C Scott”
“Dear Sir
I have been ordering cat food from Animed Direct for many years now. Not only is their product of the highest quality, but the service is excellent too. My order is always delivered to me within a few days of placing it and I would highly recommend this company to anyone who is looking for a top rate service.”
“Customer service is awful.They are Polite and they say all the right words but they do nothing to sort out their ordering problems.
If your're in a hurry do not order from here!”
“I've always used animed for my pets prescription but this time a week and a half after placing the order they still have "issues with the prescription", but fail to advise what the issue is...this has happened twice now on the same order!!! My pet is in desperate need of his meds and it appears they couldn't care less!”
“#1005133592
"Caller number 3" for the past 25 minutes trying to speak with Customer Service.
I just want to cancel my order and make sure I was not charged for my order.
Extremely poor customer service -- or no service really.
Wish I would have read the reviews prior to ordering. MY BAD!”
“Awful service. I ordered 2 weeks ago and asked for 3-5 working day delivery. Still waiting on heart tablets for my cat 14 days in. THere was an issue with the prescription apparently, but nobody rang me or emailed to tell me. I had to chase, took 30 minutes to get through on one occasion, 23 mins the next etc. Nobody contacts you if there is an issue, the lines close early so if you work full time, you've got no chance of being able to get hold of them even if you did want to sit and wait. Fobbed off with all sorts of excuses and waiting on a refund. Hmmm”
“We’ve been using Animed for some time and although initially it was ok, for the last two months they’ve been dreadful. They consistently get our dogs repeat prescription wrong and it always takes ages getting through by phone. I was told today it was due to a new system and that they were trying to get it sorted but seriously, two months??!?!
I asked to speak to someone in charge but there was no one available (!) so currently waiting for someone to ring back.
Unfortunately we will have to stay with them until the prescription runs out then we will be trying someone else. Our experience has been awful 😞”
“This used to be a reasonably efficient company but something has gone seriously wrong. It seems to be taking them days to process a simple order and the communications are awful.Pretty useless to try phoning because the line is almost continually engaged. Incompetent and inefficient.”
