Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.46

3.5 Rating 107 Reviews

61 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Metrics

3.5

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

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Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bralette and it looks just as I expected; however, there is a little sewing detail that makes one of the cups look weird and misshaped. Besides this detail, everything (texture, fabric, quality) is alright.”

Helpful Report

Posted 6 years ago

“amazing. customer service was immense in the birmingham branch the womans sale skills were great (the woman from essex) she got me to spend 486pounds. recommended me the climax wand. i havent put it down! it was worth every penny iv used all the toys jn ann summers and i really couldnt find anything i liked. so i thought i was a lost case. im married my husband and i like to experiment. i thought there was something wrong with me not enjoying penis toys. big small thick thin hard soft vibrate no vibration different colour. anyway the climax wand was amazing she had great knowledge and didnt make me feel uncomfortable or not worthy. she made me feel like im worth something. amazing customer service in all the stores iv visited. the one store that i have never been disappointed with the customer service. products you can hold and feel them to get to know what you would enjoy personally is on display. again not made to feel uncomfortable. amazing shop never been let down.”

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Posted 6 years ago

“Absolutely disgusted with their ‘sizes’ I am a size 14 but have a large bust so ordered a size 18 bikini top as the cup looked more like it would fit. When I recieved it I was appalled to see that it wouldn’t even fit my size 8 sister who doesn’t have large boobs! Absolutely shocking! No wonder so many people have self confidence issues”

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Posted 6 years ago

“Packages are discreet and shipping is very fast”

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Posted 6 years ago

“Sexy products and reasonable price.”

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Posted 6 years ago

“Firstly we purchased a cock ring- should be called an anti cock ring because why do you need an idiot friend to cock block you when you have this. Talk about let your little man down because it kills your boner one time. He's been shrivelled up like a dead prune since i used it 3 days ago. On the plus side it makes a good belt. Secondly the lube. Haaaa my gawd! Its so sticky we woke up conjoined twins. This is not lube this is superglue in a lube bottle. Lastly the condoms - super ribbed and dotted for extra pleasure; maybe if you're a midget but for any normal sized person its a belly top for your dick. Save your money and buy from Tesco.”

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Posted 6 years ago

“I went into the store with no intentions of making a purchase but the store had a buy one and get 2nd half price sale going on and that is what drew my attention into buying something from their as it was something new i was trying.”

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Posted 6 years ago

“Such an amazing selection of sexy underwear . Lovely quality.”

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Posted 7 years ago

“Anything that enables women to empower themselves is another step toward equality. Quality products and lots of fun.”

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Posted 7 years ago

“Great choice and great prices very pleased”

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Posted 7 years ago

“Great customer service, great people”

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Posted 7 years ago

“Oh well my hubby is incredibly happy with our purchase!!”

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Posted 7 years ago

“Ann Summers always have friendly staff who offer help. They always have what I'm looking for and I'm quite happy to spend money in there again and again. I've never had experience with damaged or faulty products as a customer of Ann Summers”

Helpful Report

Posted 7 years ago

“Well to start off my vibrater said it was waterproof but when I used it the shower it gave me a big shock. I thought it was going to kill me cos I was rubbing my nipples with it at the time and it was really close to my heart! After that I told my boyfriend to use a numbing cream so he could last abit long in the bedroom but lost all feeling in his penis, but we carried on so after 10 minutes we got into doggy and he was really going for it and his penis accidentally came out and went up my bum but cos he lost feeling he just carried on pushing my shit out of my throat, but other than that it's really good quality products.”

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Posted 7 years ago

“Excellent service and products”

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Posted 7 years ago

“Large selection of choice across the site for purchasing, with everything I looked for instock and at a good price. Very quickly delivered, and quality items.”

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Posted 7 years ago

“excellent service as always”

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Posted 7 years ago

“Twice on eBay I in good faith purchased items listed on eBay as being in stock and paid for such immediately. On both occasions Ann Summers cancelled after a long delay of a fortnight and reported in writing the untruth to eBay that it was I who had cancelled and demanded a refund after purchasing. Twice I saw this lie actually written into their report to eBay. Twice the Company - and only on my questioning the matter - far too late wrote to me privately admitting they had made mistakes with stock, again a week of two later. There was no admission of either the true situation or their own thus delay in informing me directly to EBay, to whom they had on both separate occasions lied in writing at the expense of my own reputation as a reliable buyer. I can only assume therefore that they make a habit of this. Furthermore, on checking, I noted that on both separate occasions the item in the exact same size they had claimed privately to me to be mistakenly out of stock remained open and clearly on the listing as though still in stock for up to a month. For all I know they are still there three months later! Thus their representatives showed no regard even after the event for any other customer equally going through the same inconvenience and disappointment as I myself had twice endured - especially as the items were intended as Birthday gifts for my daughters for whom I had then to make late and hasty rearrangements. Both times there was a delay of a couple of weeks before they contacted me to let me know they had cancelled the item. If stock was the true reason, I see no excuse as to why they did not contact me within days - again they showed no regard for my time and convenience as a customer, only for their own continuing commercial reputation with eBay itself, not with me, for which they were prepared to lie in writing to EBay at the expense of my own reputation with and on the eBay site. On neither occasion was I able to properly pursue the case with eBay but was blocked by their Company from doing so. Thus twice they endeavoured to retain their own reputation on and with eBay by actively destroying mine. On both occasions, their delay in acting caused me great inconvenience whilst putting themselves at none. I shall not shop there again.”

Helpful Report

Posted 8 years ago

“Not happy at all ...DON'T USE! I placed my order and after 1 minute realized I ordered the wrong bra size, I emailed them straight away to amended they said they couldn't and I would need to just send back once I received it...I'm sure in the 1 minute it took for me to notify you this could of been changed or cancelled. Now I have been waiting 2 weeks for my refund and nothing, I emailed them and they said I had to wait 15 days....very unhelpful customer service and very slow process. I have confirmation they received it over 1 week ago and yet they wont confirm this nor issue my refund. Rubbish customer service and slow refund process”

Helpful Report

Posted 8 years ago

“My husband bought me the Moregasm Move G-spot vibtrator for Christmas after a recommendation from a sales girl at Ann Summers. It certainly was a night to remember but not in the way she implied. This thing ripped me to shreds! I spent the entire time trying to turn the damn thing off which just changed the velocity of speed from frantic to deranged. Next time I am in Exeter I plan to visit Ann Summers to return it, track down the sales assistant responsible, advise her to brace herself while I select rotavator mode on the appliance and give her a day to remember. Maybe she won't be able to sit down for a week either!”

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Posted 8 years ago

Ann Summers is rated 3.5 based on 107 reviews