Ann Summers Reviews

3.5 Rating 107 Reviews

61 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Metrics

3.5

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

How quickly does Ann Summers resolve customer queries?

Helpful Report

(5 days ago)

Greater than 55% of reviewers feedback is Ann Summers takes over a week to resolve customer queries.

Helpful Report

(5 days ago)

72.22%

Industry Average

“ Popped into the shop in Peterborough on a brisk November morning and was pleasantly surprised by the attentive service after having looked on the asuk. ”

- Anonymous

“ Visited your Cardiff City centre store with my wife and Carys was amazing. Nothing was to much trouble, exceptional customer service. A great example of how you should be treated as a customer. Please continue to get the bigger sizes and not just the size 6-8. 5***** ”

- Anonymous

“ I visited the Oxford Street store in London and the very helpful female assistant helped me choose a sexy maids and a school girls outfit to try on in the changing rooms.I felt really sexy in them as I also had on my Ann Summers stockings suspenders and frilly edged lacy thong and she didn't mind me taking pix of myself dressed up.She said if they sold high heals I could have tried them on as well.Excellent service. ”

- FAB Mick47

Ann Summers Reviews

Customer Service - Good