“I bought the scooter back in April. I used it for 30 minutes one day. It was fun. The next time I went to take it out it would not work. I checked all connections and nothing seemed wrong. I contacted aovopro.
It was suggested that maybe the battery was broken. I was asked if they sent me a new battery would I be able to change it myself. I said I would try. This happened but the scooter still was not working.
It was suggested that maybe the starter was not working. If they sent me the part would I be able to change it myself. I said I would try. This I did. Scooter still not working. it was suggested that maybe the motor was not working. A motor was sent to me and I changed it. Scooter still not working.
I asked for a replacement scooter. I was told that it was more than 30 days and that I would need to send them the scooter for them to fix it.
Seeing as I had reported the problem within 30 days of purchase I thought I should receive a new scooter.
After many communications backwards and forwards I asked them to send me a postage label so that I could return the scooter. I have asked them five times for this and I still have not received it. We are now in August. I still don’t have a working scooter.
Very disappointed
Very bad customer service.”
“I had a very bad experience with the service. My scooter came with several defects and I requested the product warranty, they simply did not solve my problem or just ignored my emails, a terrible customer service. Now I'm here with a new scooter that was used only 1 time full of defects.
I hope that Aovopro will solve my case as soon as possible, otherwise I will never refer the company to anyone as they do not give a warranty.”
“Customer service sucks ,they will not reply to emails ,also do not stand behind there Product. After a month of using scooter doesn't work and they don't care big waste of money”
“The customer service is appalling, I sent off my faulty scooter to be repaired in May, I still have not got it back. I have sent 6 or 7 emails requesting an update since June they have deliberately ignored me. I have had my faulty scooter for less than 1 year. I have asked for a refund and they have said it is older than 30 days, if I knew this I would never have bought it from this company. Also I believe the reviews are fake. Let's see when you have a problem.”
“MY SCOOTER WAS FAULTY WHEN IT ARRIVED, SENT NUMEROUS EMAILS POOR SERVICE, NO RESPONSE. SCOOTER SENT AWAY TO BE FIXED OVER 2 MONTHS NOT RETURNED STILL WAITING.”
“Item broken 3 months after purchase, still trying to get repair or replacement. My sons friends all bought this scooter all have same fault with no joy with company. Avoid!”
“The scooter is not that good
The folding joint is not strong enough and can get folded anytime while you’re driving and lead to an accident
Wouldn’t recommend
Also the mileage is less as mentioned
Can go up to 18-20 kilometers only in one full charge”
“The scooter snapped in half after a day whilst my son was riding it. Got in touch and had to send it back with no regards to my injured son. Sent back and still waiting to hear for a new scooter (which in a bit skeptical about.”
“Never received my item. When I contact customer service they just sent me a link for tracking that has no updates. Then I ask for my money back and I’m getting ghosted. Have to contact PayPal to try to get my my money. Save your self time and buy somewhere else.”
“The scooter arrived seriously damaged, barely works. The customer service reply every 2 day. i asked for a new one but after 2 weeks I don’t understand what will happen if they will refund me o send me again a new one!!!”
“Do not order from this company, they have awful customer services, they send out FAULY products and then not respond or respont rudely, i would not reccomend anyone to use this company, i have had to report them to the fraud investiagtion, and paypal are absolutely usless when it comes to getting your money back!”
“We purchased the scooter a year ago and i would say as a first scooter its good and easy to use. However, the rear break light has now come off, the breaks stick and it rattles a lot. We emailed the customer care 2 months ago and got no reply. Try to call them and no one ever answers the telephone. We are looking to upgrade and purchase a 2 scooters with suspension and i would not be purchasing another scooter with this company based on the customer service which is appalling and non existing”
“Doesn't even deserve the 1 star absolutely shocking service, my son saved all his birthday money to buy a scooter at the end of May scooter arrived all seemed well for first few weeks then the problems started 1 the back guard snapped off son said wasn't an issue for him and carried on using next issue to rise was when riding the scooter the bolts on the handle bars went flying out and went mu son flying! We sorted this issue ourself but the last straw for this shambles was when my son was riding he was sent flying to discover the whole thing had snapped in half! I emailed the company with every issue we had they seemed caring and helpful once they found our order trying to lie we never ordered through them ha laughable to then saying oh yes you did and if we sent scooter back we would get a replacement scooter, scooter is and has been boxed and ready to go although they gave me a fake address so didn't send scooter and emailed again and again and have been for nearly a week with no response what so ever so not only do we have a 5 month old scooter that is beyond broken we now are being ignored so we are well down on money avoid at all costs I will be finding a way to take matters further trust me! Disgusting company you should be ashamed of yourselves”
“Very bad company. At first they act nice and helpful with good customer service. Scooter arrived everyone was happy. Til it broke. It broke and the the whole thing snapped. They said I can send it back for a full refund so I did. However after they took my scooter in they said they can’t do a full refund but they can send me a refurbished scooter which I said I’d settle for. Couple weeks past and after emails after emails they finally sent me my refurbished scooter. I was in shock when it came broken and straight away emailed them. I was furious and they said if I send the scooter back they will give me a full refund 100%. I was very confident and when they received my scooter. I have never heard from them again. 6-7 months passed without a word they never answer emails or their calls I keep persistently emailing with no response or communication. They have my money and scooter. Guys I’m warning you please do not buy from this company please don’t.”
“Do not buy from this company trust me, my daughter ended up in hospital after her handle bars snapped in half , this was after the second time . Aovopro asked for the scooter back for them to send out a re-conditioned one but still months later and lots of my emails to them I haven’t received anything and now they are ignoring all my communication”
“Do not buy anything from this company. I ordered a scooter with a 2 year guarantee, waited months for it to arrive and when it finally did it arrived defective. It is cheaply made and I’ve had problems with it ever since. AOVOPRO’s solution is to send you parts to fix it yourself. They recently sent me a new charging port as the battery doesn’t last 10 minutes and when that wasn’t the problem they sent a new battery to the wrong address. I’ve emailed them on numerous occasions to explain that I’ve not received the battery and they are now ignoring me and that I shouldn’t have to repair the scooter myself but to no avail. So I’m stuck with an expensive defective scooter that is still within the warranty and no way to get my money back or a replacement. This a scam company and they are profiteering on the backs of hard-working people. Shame on you AOVOPRO!!”
“Sick to death of being ignored by them!! Brought 2 scooters for Xmas 21! One has been repaired already! Now they both have issues! Emailed over and over no response!! They don’t answer the phone either!!!”
