“Purchased my macbook from them and it is a quality product, although their customer service is generic and if there are issues with your macbook they will likely say you need to replace it.”
“Refused to refund the subscription price of an completely useless option within a “free” app called Adobe Scan. It promises to combine your single scans into one doc. I needed to send a client her request for a complete doc; hence, I subscribed to the service which cost $9.99 per month.
Guess how long I waited for the app to combine only 4 one page PDFs? Over three hours! I did everything I knew to remedy this as surely it would be corrected, right?
I uninstalled the app, reinstalled and tried over and over.... It was a bust. This was a joke a colossal waste. For the first time ever, I asked Apple for a refund. I wrote them regarding all of issues and honestly, told them that it was impossible for my complaint to be their first regarding this app subscription.
They refused and suggested that I was taking advantage of them. Yes, as if my simple request was a very big deal; I had no idea what these guys were talking about but it it is a great disappointment.
My advice: don’t use Adobe Scan, and definitely never subscribe to its useless promise to help. It is nothing but a colossal mistake.”
“it is a pathetic response and service on the product support for Apple Watch. For such a small corner dent on the watch apple is not ready to repair its mic. I fail to understand how come dent on one side of watch is effecting mic on other side of it. I would say product is good only till the time there is no issues. Don’t trust these people to get any kind of after sales service, they will always find a escape.”
“I switched to Apple when the MacMini first came out. Over the years Apple has always fallen over backward's to please on customer service, and I have had all sorts of repairs made to my Macs and my iPhone, all no charge. Ok, you may think Apple gear is overpriced, and up till this year, I would have disagreed. I am disappointed as the new 15" MacBook Pro is £2,700. My 3 year old 15" M-B-Pro was about £1,400, and when I upgrade next September, I will switch to the iPad Pro 12'9" currently selling for £969. Still, miss Steve Jobs, but I think Tim Cook is doing a great job.”
“This is my 3rd IPhone which are great phones big apple service and support has crashed through the floor.
If I could give Apple zero stars for support I would.
Apple made a big fuss about how they would replace battery's in iPhones for £25 after they were found to be deliberately slowing phones down with battery's over a year old in an effort to boost new phone sales.
I have visited Edinburgh Apple Store 3 times in 2018 the first in June when the guy checked my phone and said yes it qualified but told me to leave it until Oct Nov nearer the end date of December.
I returned in Oct and was to.d they were busy and could not fit me in.
I returned in November and surprise surprise was told they were busy and could not fit me in.
I tried their Storfront Apple Store in Dundee and surprise surprise they could not fit me in but after checking offeried me a 3.30pm appointment on Monday 26th ...which is clearly not possible for anyone working.
I feel this is a deliberate con by Apple who are doing everything they can to prevent replacing batteries at low cost.”
“I have purchased several iPhones, iPads, and MacBooks from the Apple Store. I have always been impressed by the seamless integration of software and hardware and of the high quality of Apple's products. One of the main reasons I keep going back is their great customer support. Whenever I have problems arise, their customer support is top notch and the staff go out of their way in helping me to resolve my tech issues. Keep it up, Apple!”
