Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first rate service and the price is always competitive , I have used Appliances direct on three occasions and have always been satisfied with the service.”

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Posted 2 years ago

“Found ordering and receiving of product excellent. Delivery was earlier than expected. Would thoroughly recommend the product that was purchased which was a Meaco DD8L Junior Dessicant Dehumidifier. It is very well made and efficiently extracts excess moisture.”

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Posted 2 years ago

“Re: Hotpoint 60cm Double Oven, Electric Cooker (Item Code HDM67V9CMW). Bought this Cooker on 3rd August 2022. This Cooker came with the venting system on the top back which is on show, however, on the website Appliance Direct and Hotpoint failed to inform their customers that the vent on the left side operates the grill and the vent on the right side operates the oven. What they failed to inform the customer is that when cooking any food products in the oven, these vents draw out the oils and the steam from the food causing staining on the vents on the top back of the cooker where they are visible. Hotpoint informed me they could be wiped off, however, unless you use an abrasive, you are unable to remove them. Anything that is abrasive would scratch the enamel, therefore, allowing steam to enter into the enamel and cause rusting. Appliance Direct informed me that because this problem does not come under the warranty, there is nothing they can do. I now have a 2-month-old cooker which has staining, which is visible and will only get worse. I would also like to say that I would never buy another Hotpoint product or use Appliance Direct in the future. Hotpoint has taken no responsibility for this design fault and Appliance Direct have taken no responsibility to inform customers either of this design fault before buying. Think very carefully about buying this product - you have been duly warned.”

Appliances Direct 1 star review on 1st November 2022

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Posted 2 years ago

“The delivery we paid for was a day late costing me half a days pay.”

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Posted 2 years ago

“Great price and quick delivery.”

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Posted 2 years ago

“The delivery updates were very efficient and the delivery staff were very helpful However, I was disappointed not to be able to apply a discount code I had been given after placing the order. I was passed from department to department and eventually the conclusion was it was not possible without cancelling the order and reordering.”

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Posted 2 years ago

“Best price, good variety of stock, best l found fir stock and delivery happened when it said it would. Problem free, l would recommend to everyone.”

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Posted 2 years ago

“Excellent customer service. Fast response, fast delivery and they care about client satisfaction. Highly appreciated and highly recommended.”

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Posted 2 years ago

“Good, fast service”

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Posted 2 years ago

“I placed the order with confidence, having bought an item from Appliances Direct before. The delivery was aborted first time but the problem at my end was sorted. The follow up delivery was made a couple of days later. Very efficient service with my old appliance removed and new oven installed. Everything left very tidy. I have had excellent service from the delivery people, who were so nice. Customer services have been so very helpful from start to finish. The price was very competitive. I chose to pay for extra services, removal of old appliance, connection of new. These were also well priced and saved a lot of inconvenience. Very satisfied with my experience, thank you.”

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Posted 2 years ago

“Excellent service. Delivery ahead of time. Good Price”

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Posted 2 years ago

“I got what I requested and paid for. Prompt delivery. Polite and efficient installers with a some obstacles to connect new machine. Slight dent on one side of the dishwasher but tiny and won't be seen and shouldn't affect the working parts.”

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Posted 2 years ago

“you sent me a tele without any feet and it was covered in dust.”

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Posted 2 years ago

“Turned up promptly and customer services handled my query about separate deliveries well.”

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Posted 2 years ago

“Couldn't fault these guys from start to finish. And I bought the right appliance for my needs, thanks to the thorough information on their website. Top notch!”

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Posted 2 years ago

“Brilliant service from customer service thanks for your help and support....excellent”

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Posted 2 years ago

“Found the person I spoke to was knowledgeable and friendly.”

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Posted 2 years ago

“panel was damaged on one corner, however I neededto cut panel down so not a problem. Would not use them again because of this.”

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Posted 2 years ago

“I ordered a Dehumidifier, it was the best price on online. It arrived quickly and well packed. Very happy with purchase and delivery.”

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Posted 2 years ago

“Delivered quickly, good communication and arrived within the time stated. The delivery men were pleasant quick snd efficient. The price was good.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews