Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service and delivery.”

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Posted 3 months ago

“Good customer service and delivered on the scheduled date and time slot. Delivery drivers were friendly and accommodating. Would buy from Appliances Direct again.”

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Posted 3 months ago

“Excellent service from the two guys who delivered my new tumble dryer. Friendly and efficient.”

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Posted 3 months ago

“Appliances Direct was one of four companies linked from - effectively recommended by - Bosch on their website pertaining to the blender I'd chosen, which was at least £20 cheaper than any of the other vendors, including delivery. However, delivery wasn't due for a couple of weeks - compared to Amazon Prime, the most expensive, but next day. And this was later delayed a further 2 weeks as AD were awaiting delivery - leading me to believe they keep little stock. However, AD kept me well informed by email, and offered me vouchers as compensation, albeit a link to a tracker was broken, plausibly because it wasn't in transit. When it arrived, we realised that it was far too big and complex for our needs. Returning it, via our online account, was easy enough, and it could even be collected (for £20) ... except that although the web said my booking was confirmed, I received no email or SMS confirmation, email never mentioned that option, and indeed no collection happened! However, Customer Service was excellent, in all regards - most exceptionally, my call was accepted within 10 minutes, with a count-down given; very friendly and helpful; arranged pickup and refund, which all happened with no hitch, again well informed by email, tracker and online account. So although I was initially regretting my choice of vendor - given the delay due to lack of stock and two technical failures - for an expensive item when a big saving may be possible, with excellent Customer Service, if I'm prepared to wait for delivery, I'd certainly try them again.”

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Posted 3 months ago

“Average. I paid for next day delivery which didn't happen. Appliances Direct have shown no interest nor intent to refund the delivery costs.”

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Posted 3 months ago

“Delivery was quick and efficient. Delivery driver was friendly and helpful. It was a shock to find that there was no cable on the oven, and disappointed that one of the wire racks was not welded.”

Appliances Direct 4 star review on 10th January 2025

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Posted 3 months ago

“Easy to order. Arrived quickly . I was well informed of arrival times. Appliance arrived in good order, no damage and is working well (so far).”

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Posted 3 months ago

“Had a problem with a new appliance which they dealt with superbly. Easy to communicate with and contactable. They accepted the video and quickly arranged drop off and pick up. Thank you very much. Have used greatly in the past and will continue to do so..”

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Posted 3 months ago

“Very speedy & efficient ordering and delivery process. I’m really happy with the dehumidifier after giving it a trial run. Exactly what I was wanting. Happy customer 🙂”

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Posted 3 months ago

“Easy ordering, and got a good discount. Dishwasher arrived quickly but arrived with a dent. Company were very good at sorting out without question a replacement. My only negative is we paid for full service of disconnect, reconnect new product and take old one away. The delivery company people did not have a clue, saying it wouldn't fit into the existing space & suggestions of drilling through walls to plumb in( we already had a dishwasher in this space). I made contact with Appliance direct and got money back and luckily my Husband could do all required once home but if this wasn't the case would have been stressful. Second replacement delivery, we didn't pay for the extras and they were polite/friendly.”

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Posted 3 months ago

“The booking process was easy and I was kept informed about the proposed delivery date and time slot. The washing machine arrived on the correct date but well outside the time slot. The delivery guys (who were extremely careful and very friendly) told me that the lorry had arrived two hours late and that this was the reason for the delay. It would have been nice if they'd unpacked the washing machine for me and removed the packing materials, but since these things weren't part of the deal and they were running late, I didn't press them on this. Overall I was very happy with the service provided and would recommend the company.”

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Posted 3 months ago

“First time used this company very pleased goods arrived on time delivery driver polite and helpful will use again.”

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Posted 3 months ago

“Very good service, prompt delivery. Very happy up to now”

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Posted 3 months ago

“Ordered a radiator and valves which I paid excres for a Saturday delivery on, the vales came on Saturday with DPD and the radiator came with APC on Monday, not only a waste of money paying or the Saturday delivery but I had to turn away my plumber who was fitting it on the Saturday, i phoned asking for at least a refund on my delivery fee and I haven’t even had that back.”

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Posted 3 months ago

“Very efficient service my washing machine broke on the Tuesday and my new one was delivered Thursday first thing and no delivery charge. Would definitely use this company again was cheaper than other companies too.”

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Posted 3 months ago

“Appliance great and price very good - follow up call to sell insurance was disturbing- comes in as a spam call with no introduction- simple stuff that could be better”

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Posted 3 months ago

“Very good !! No issues ! Fast delivery and kept informed”

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Posted 3 months ago

“Excellent service quick delivery”

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Posted 3 months ago

“Fantastic. I booked next day delivery and it was ordered late and arrived the next day.”

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Posted 3 months ago

“The humidifier that I ordered arrived the next day. I cannot recall that ever happening before on any orders. No problem with the delivery and it is working well.”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,073 reviews