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Appliances Direct Reviews

4.2 Rating 5,886 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,886 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
Appliances Direct 5 star review on 8th September 2024
Anthony
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 4 star review on 24th June 2024
Mr D Barnes
Appliances Direct 2 star review on 19th March 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
A little frustrated but all sorted now.
Helpful Report
Posted 1 month ago
I ordered an oven on a Friday and it was delivered free the next day I was delighted as I had been given the following Monday as a delivery date, 👏👏will use this company next time I need a new appliance
Helpful Report
Posted 1 month ago
I ordered a cooker in Thursday 5th and the communication was great, the delivery was completed on Friday 6th without any issues. I cannot fault the whole experience and would be more than happy to but from them again
Appliances Direct 5 star review on 8th September 2024
Helpful Report
Posted 2 months ago
Great choice of products at the best price I could find
Helpful Report
Posted 2 months ago
The fridge freezer we ordered was not the interior size advertised so we had it returned. The delivery men did not manage to 'phone me about when they would arrive but delivered it very well. The man who collected the fridge freezer did call me before arriving and collected the item very well.
Helpful Report
Posted 2 months ago
A 1st class company that supplies a excellent service with a good after sales service
Helpful Report
Posted 2 months ago
Easy to order online, but the delivery was earlier than requested date
Helpful Report
Posted 2 months ago
Transaction went well more of less from start to finish. Only suggestion I would have for Appliances Direct is NOT to provide a delivery date on the original paperwork, but allow the 48 hours after the item despatch to the carrier, to provide the delivery date.
Helpful Report
Posted 2 months ago
Made the delivery and the collection as per arranged. Goodbye customer care. No fuss company. Will deal again.
Helpful Report
Posted 2 months ago
perfect and prompt. Friendly staff
Helpful Report
Posted 2 months ago
Very happy with the way Appliances direct contacted me about a recalled Dehumidifier.They arranged a replacement and delivery within days without any effort on my part.Excellent aftercare and total peace of mind.
Helpful Report
Posted 2 months ago
Easy to order and pay on line Excellent correspondence on update of order and when would be delivered On morning of delivery had a message to state delivery window and which number I was in delivery, I was number 19 Able to track and countdown to my slot Delivery driver rang to say when he would be arriving Delivery drivers excellent I would order again from AD
Helpful Report
Posted 2 months ago
Poor ordered on a Sunday for following Friday delivery as off work. Didn't come Friday dx say they will deliver Monday so got to take a day off work. Phoned appliances direct said they can do nothing.
Helpful Report
Posted 2 months ago
Very efficient service
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Posted 2 months ago
Excellent customer service from start to finish. Easy ordering, quick delivery, and when there was a problem at point of install (due to my fault), the delivery team suggested ways to solve the issue, and organised for a refund of my install, which I was called back about the same day. Very easy to rearrange deliveries and no extra charges applied. I have ordered from AD twice now and very satisfied both times, I would order from them again.
Helpful Report
Posted 2 months ago
The item was delivered on Tuesday as promised The delivery men were extremely helpful and polite
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Posted 2 months ago
Appliance arrived within 24 hours 👍
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Posted 2 months ago
Delivery promised between 1330 and 1735. It is now 1737 and I have heard NOTHING
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Posted 2 months ago
Delivered on time to my chosen room
Helpful Report
Posted 2 months ago
We bought a Smeg fridge freezer from this company , it arrived fine just 2 days after we ordered it, however it turned out to be faulty , Appliancesdirect direct contacted Smeg to arrange for an engineer to call to verify the fault , this he did , Appliancesdirect arranged it to be returned and we received our full refund 3 working days later , well done Appliancesdirect, thank you .
Helpful Report
Posted 2 months ago
Appliances Direct is rated 4.2 based on 5,886 reviews