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Appliances Direct Reviews

4.2 Rating 5,901 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,901 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
Appliances Direct 5 star review on 8th September 2024
Anthony
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 4 star review on 24th June 2024
Mr D Barnes
Appliances Direct 2 star review on 19th March 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
Easy to order via web, good price, ordered from them before. Quick delivery and on time. Will order again.
Helpful Report
Posted 2 months ago
A 1st class company that sells goods of the highest standard it also offers a excellent after sales service that’s 2nd to none
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Posted 2 months ago
The hobs dont work on cooker but the oven fine
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Posted 2 months ago
Very happy with both the price paid for the appliances and delivery time.
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Posted 2 months ago
The cheapest option, by far, for the Indesit washer I bought this week. Very professional organisation. Excellent communication with customers re delivery time etc. Recommended. First class!
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Posted 2 months ago
They had the responsibility to look out for the safety of their customers and ensured that there was good communication between customers and the company from start until every thing has been resolved.
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Posted 2 months ago
servive was excellant
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Posted 2 months ago
Veryquick and efficient service also very helpful and my problem was sorted straight away
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Posted 2 months ago
Items were a good price and were delivered quickly and efficiently.
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Posted 2 months ago
Excellent communication and efficient service
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Posted 2 months ago
Quick and easy service. Wrong product originally delivered but this was sorted very quickly and the correct product delivered within the original delivery window. Very happy
Helpful Report
Posted 2 months ago
Ordering was good and delivery was on the date stated so well pleased. I was offered free delivery but somehow that did not get applied to the order despite appearing on the invoice. Have queried this.
Helpful Report
Posted 2 months ago
Delivery was quick, easy to arrange with a time slot and call from the driver. Driver was pleasant and helpful. Tumbler drier is as described. Very pleased
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Posted 2 months ago
everything was quick and easy when and how will the product arrive thanks again you are really good at what you do😉😉😉😉😉👌👌👌👌👌
Appliances Direct 5 star review on 15th September 2024
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Posted 2 months ago
Easy ordering, very competitive price, was just what we wanted, with a great delivery option. Thank you.
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Posted 2 months ago
Professional, polite and good communicators. The product was excellent and quickly installed.
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Posted 2 months ago
The speed of delivery,ease of payments and quality of website is excellent
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Posted 2 months ago
Appliances diret were great but I've only given 3* because I didn't receive my item and had to cancel the order. I ordered a BBQ to finish off an outdoor kitchen area we've been building. I only had that weekend available to receive the order and build/finish the kitchen. The rest of the month I'm too busy at work and not in. Ordering with appliances direct was great and really easy. The delivery cost was £30, I needed it for that Saturday so that was fine as long as it arrived. Unfortunately the delivery company they used Arrow XL didn't deliver it. I got a delivery slot of 7-9am, that time went and passed with no communication. I spent the morning on their chat trying to get through to customer service and they sent this reply "We can confirm that the order has been taken off the route for today as there was an issue with the planning of the van and not all of the items were able to fit on," so they just cancelled my delivery on me because it couldn't fit on a van. I'll be honest I've never had that before, pretty pathetic excuse for a £30 delivery fee. I had to cancel the order and I'll buy a new BBQ next time I've got some free time to receive it and set it all up but I'll be trying a different company this time. I wouldn't order from someone who uses arrow XL. Again appliances diret were great with processing the refund and money was returned within a few days, it's a shame the delivery company let them down.
Helpful Report
Posted 2 months ago
Fast ... prompt and reliable company Would use again
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Posted 2 months ago
Prompt delivery..excellent communication and the chaps who delivered and fitted also helped show us how to work the machine
Helpful Report
Posted 2 months ago
Appliances Direct is rated 4.2 based on 5,901 reviews