Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and excellent fast delivery for my order (small item), highly recommended”

Helpful Report

Posted 3 years ago

“Delivery was really good; on time and friendly. After 1 day, the product (coffee machine) broke down which can happen I understand; disappointing, but not Appliance Direct's fault. However, what was really disappointing was that the customer helpline refused to either process a replacement or give a refund in full claiming that, as soon as the product leaves them, it comes under the manufacturer's warranty. This is untrue as is clear under the Consumer Act 2015 as I repeatedly pointed out to them. Oddly, they emailed the manufacturer to fix the machine - they gave them short shrift and said it's their responsibility; quite rightly. I have now had an email from Appliances Direct confirming my entitlement to a refund. They are picking the machine up in a few days time so let's see how long that refund takes to get to me. I'll be back to report on it.”

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Posted 3 years ago

“Frankly, appalling. Placed order early January. Told them that I was without either fridge or washing machine due to both breaking down. Agreed delivery of 1st February. They told me that I could have the fridge the next day but I would have to wait for the washer. I was okay to wait. Then got a call 23rd January, sorry, the fridge is unavailable! And we can't get the washing machine in time! Agreed upgrade to fridge, new delivery date 6th March. Not happy. But agreed. 6th March. Ring them for ETA. Not coming. Fridge unavailable and discontinued. Washer unavailable and discontinued. Why haven't they even bothered contacting me? I would have waited in all day for nothing. No call, no email. Nothing available to suit. Can't get anything. Only a refund. I've paid two months of credit card interest on a grand, about £40, for literally nothing. I'm waiting on a call back from a manager, but I doubt I will be compensated in any way for this horrendous customer service. Absolutely shoddy. Terrible service. Do not use!”

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Posted 3 years ago

“quick delivery, very helpful, had to move a very heavy fridge through the house with no complaints.”

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Posted 3 years ago

“Good product, Quick and easy 😎”

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Posted 3 years ago

“All done on time, no messing”

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Posted 3 years ago

“I am having severe difficulties with an order for a washing machine that was placed with Appliances Direct on 15th February. On 16th February, I received a cheery email saying "It's on it's way", but it wasn't. The shipper, Arrow, emailed me to arrange a delivery date, which I did for 2nd March. I had the old machine removed on 1st March and placed in position for collection. It sustained some damage in the move. Shortly after this was done, I received a text message from Arrow to say that there would be a slight delay in delivery. When I called them to find out why, I was told that they were no longer collecting scrap machines when delivering new ones (due to Covid, whatever that has to do with it; if they can deliver a machine they can take one away). They said that Appliances Direct had been made aware of this but had still accepted my order with scrap collection. Arrow could not carry out the delivery because they were under instruction from AD to make a collection as well, which they would not do. Since then I have had a lot of back and forth emails and calls with Appliances Direct but without resolution of the issue of when I will receive the machine. The customer relations staff are clearly struggling and I presume that I am not the only one affected. Today I was called by a manager who was still unable to state a date and told me that he had processed a £30 compensation payment in respect of my inconvenience. This had not been requested by me. When the confirming email arrived shortly thereafter it contained the wording “Agreed Amount To Settle all Outstanding Claims”. At no point in the telephone call were my legal rights mentioned and this was a disgraceful, low trick that had been perpetrated on me in an attempt to eliminate Applianced Direct's contractual agreement to deliver the machine by 10th March at the latest. I lost no time in emailing to repudiate the payment under these conditions. I also consulted my solicitor. Until I received that email, I had thought that I was dealing with a decent company that had a one-off unexpected problem with deliveries. The attempt to deprive me of my legal rights in an underhand manner has led me to revise my opinion. At the moment we have no washing machine and no information whatever about when one will be delivered.”

Helpful Report

Posted 3 years ago

“Easy purchasing process - great delivery serevice, kept informed when product would be due to arrive. Love our new American fridge freezer - no more buying ice!”

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Posted 3 years ago

“Appliances Direct kept me informed of the order and delivery throughout the whole process. Very impressed with the service. i would use again.”

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Posted 3 years ago

“The guys who delivered were helpful and cheerful”

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Posted 3 years ago

“I purchased an air conditioning unit online on 19th February. Upon following the check out part I was asked to choose from a list of gas installers which I did. My money was then taken and a delivery date was given. The day before delivery was due I received an e mail saying delivery was not going to take place as they needed the name of the gas fitter I was going to use. I replied saying I had already given them that information but gave his name again just to be sure. I then received an e mail apologising and gave me another delivery date of 5th March (tomorrow) I have now received another’s e mail saying exactly the same as the first one telling me delivery won’t be happening tomorrow as they need the name of the gas fitter!! I am at my wits end and am now going to demand a refund. In my opinion they should not have taken my money and then keep sending me excuses as to why I can’t have my item. Awful company!!”

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Posted 3 years ago

“Bought an A1 grade (new product with opened box) induction hob. Arrived very quickly and in perfect condition. Very reasonable price.”

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Posted 3 years ago

“Great fast delivery and excellent service”

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Posted 3 years ago

“Appliance arrived quickly and safely. Very help person on phone regards insurance. I havnt had it fitted but it looks lovely.”

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Posted 3 years ago

“Prompt service and reasonably priced. Would use their services again”

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Posted 3 years ago

“Very prompt.”

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Posted 3 years ago

“Prompt and reliable service. No complaints”

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Posted 3 years ago

“Great Customer service, speedy delivery... and they actually have stock! Would definitely recommend.. thank you”

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Posted 3 years ago

“Have shopped with Appliances Direct a few times in the past. Their prices are always competitive & they do stock a good range of products. Speedy delivery with a delivery time advised to you the day before. Both sales & delivery staff excellent. Highly recommended”

Helpful Report

Posted 3 years ago

“Good selection of TVS,made my selection and ordered same.TV arrived before stated date and in good condition.I have used Appliances Direct before and I will no doubt use them again in the future.Could recommend them highly.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,895 reviews