Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast postage. Highly recommend.”

Helpful Report

Posted 3 years ago

Thanks for your review and feedback, Martin. We try to dispatch it out in time, and we are glad the couriers were able to get it to you during this busy period for them also. - Aqua Gardening

Posted 3 years ago

“Great store ,great service, friendly, helpful and knowledgeable staff. What more can you ask for”

Helpful Report

Posted 3 years ago

G'day Vincenzo Thank you for leaving this 5-star review! We are pleased to be able to provide the services you need. The Customer Success Team loves to chat with gardeners like yourself and find smart solutions, so we appreciate the opportunity. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 3 years ago

“The website has a section for leaving a product review which is great. However... Reviews are curated before being displayed. I had left feedback on a purchase which I had made which failed to perform as expected. The review was never displayed, but to their credit, Aqua Gardening did follow up on the review. Where this process has clearly fallen down is that during the discussion, it was clearly identified that the product description failed to contain critical information on the pump size required for this product. 3 months on and the review has not been posted and the product page has not been updated to avoid other customers purchasing a product which is not fit for purpose. It is hard to trust a company which curates the product reviews and then does not act to resolve known information issues when they are identified. The process of handling this issue was also very poorly executed from a communication perspective and not inspiring of further engagement which is genuinely disappointing given the previously well executed purchases and deliveries I've had from here.”

Helpful Report

Posted 3 years ago

Hi Philip, I am sorry for your experience, but I'm failing to understand why you would review our company so poorly based on the other successful purchases you have made from us. The product in question was accurately described and pictured on the website, and we do not always have further information available on how to use the product or what it can connect to. However we do strive to provide as much information as possible so customers can make their own decisions to whether the product is suitable for them. Combined with our phone, social media and email support, there are many ways to contact us and check if a product is suitable, and we do encourage yourself and the community to contact us to assist with decisions about products. I hope you will reconsider the way you have rated us today, and understand that a product rating may be moderated by the team. Those which are justified are all posted to the products - or we remove the product from our offering. A product rating based on the service we have provided to you, or based on the use of a product in the incorrect way, probably won't be deemed relevant to the product and may not be shown on the product page. Happy gardening, Chris

Posted 3 years ago

“Finally found the product I had been looking for a some time. Unfortunately, and initially, they sent me the wrong item, so at cost ton send it back I eventually received the correct one and it works fine.”

Helpful Report

Posted 3 years ago

Hello Graeme, Thanks for the feedback - as a small business we always use it as a way to improve and see where we can focus on, so we do appreciate it. Thanks for the honesty, and please don't hesistate to get back in touch if there is anything we can do to assist further, we are happy to help out. -Aqua Gardening

Posted 3 years ago

“Great company, very quick deliveries”

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Posted 3 years ago

We appreciate your positive feedback. Here at Aqua Gardening we always want to make sure that our customers are satisfied! Happy Gardening!

Posted 3 years ago

“Quality products”

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Posted 3 years ago

Thanks for the positive review, Brent - glad to know the products we stand behind are working well for you too! Happy gardening, from Aqua Gardening!

Posted 3 years ago

“Didnt get the magazine displayed in photo as that was the one i was after”

Helpful Report

Posted 3 years ago

Hello Ethan, Sorry that you haven't had the best experience with your recent order. Please look out in your inbox for an email that was sent by our Customer Support Team earlier in the week. We do state that the Maximum Yield magazine sent will be the current issue, unless we have been supplied with another one. The Citrus one is from the start of the year, so we do not have copies of it anymore sorry, and are using the July/August edition now. I have found a link for the Citrus article though if you were interested in that one specifically: https://www.maximumyield.com/cultivating-a-hydroponic-citrus-grove/2/17503 Here is also a link to see some previous editions online: https://www.maximumyield.com/past-issues#my-aus-nz A refund has been returned to you in this instance. If there are any further issues, please don't hesistate to contact us on support@aquagardening.com.au. Happy gardening!

Posted 3 years ago

“Great pricing.”

Helpful Report

Posted 3 years ago

Thanks, Andrew - happy to be able to supply you with what's needed for your projects. Let us know if we can help in any way in the future too. - Aqua Gardening

Posted 3 years ago

“Sturdy and easy to assemble / disassemble. Good for dying woollens flat”

Helpful Report

Posted 3 years ago

Thanks for the feedback, Rosemary!

Posted 3 years ago

“A awesome bunch of people to deal with, always quick and on the ball.”

Helpful Report

Posted 3 years ago

G'day Matthew, Many thanks for leaving this very positive review! We strive to provide a quick a reliable service for all of our valued customers. The team is glad that you enjoyed your experience. We appreciate the great review and look forward to working with you again soon. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow! If you want to continue the conversation and provide us with more feedback please send us an email to feedback@aquagardening.com.au.

Posted 3 years ago

“the lead does not fit my lights”

Helpful Report

Posted 3 years ago

Hey Noreen, We are sorry to hear the product did not work for you, did you want to book a time to chat with our team to troubleshoot your issue and see if they can help find a solution, offer advice, or offer something more suitable for you? We are always here to help and pride ourselves on stocking quality products, thank you for providing your feedback we do appreciate it whether it's good, bad or otherwise, it helps us improve. The cable you've purchased is for Pondmax LV products. Unfortunatley LV cables are not necessarily standardised and as such not all brands are interchangeable. If you would like to chat with our team to help troubleshoot or ask for any questions, advice or product recommendation, touch base with us via support@aquagardening.com.au or give us a call on 07 3354 1588 to chat with one of our team during business hours. Thank you for providing your honest feedback, we appreciate all of our community who take the time to let us know their experience.

Posted 3 years ago

“I located this gardening supplier online when I was looking for a tray , of specific dimensions, to hold my herb pots on the veranda outside my kitchen. Aqua Gardening had the very product made of a strong plastic which will provide longevity I am sure. I was so pleased to find exactly what I needed that I ordered a spare tray as well. The service at the store was first class, prices most competitive and the trays were delivered to my door the following day. A happy customer.”

Helpful Report

Posted 3 years ago

G'day! Thank you for leaving an awesome 5-star review! We are thrilled that you have been able to find the perfect tray for you, and receive it in a timely manner. We take satisfaction in being able to provide the best products for our community. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow! If you want to continue the conversation and provide us with more feedback please send us an email to feedback@aquagardening.com.au.

Posted 3 years ago

“Excellent service with good communication, prompt dispatch of well-packed goods and at a great price. The growlight bar arrived in perfect condition and was easy to assemble and install.”

Helpful Report

Posted 3 years ago

Hi John, We are glad that you're pleased with the product, and your experience. We hope you enjoy putting the light to use! Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 3 years ago

“Wide range, good prices, prompt shipping. Their advice is free and on the dot.”

Helpful Report

Posted 3 years ago

G'day Hendrik, We deeply appreciate the positive review! At Aqua Gardening we pride ourselves on being able to provide the best range, along with the best advice we can give. We enjoy more than anything else, chatting about gardening and finding smart resolutions. If you have any further feedback please let us know at feedback@aquagardening.com.au. It's important for us to hear and listen to feedback from our customers as without it, we cannot grow! Thank you for taking the time to let us know how your experience was.

Posted 3 years ago

“Found the website simple to use and found what I was looking for easily.”

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Posted 3 years ago

G'day Nabil Thank you for sharing your experience with the community! We strive towards being able to make the website shopping experience smooth sailing for everyone. We are pleased to hear this was the case. If you have any further feedback please let us know at feedback@aquagardening.com.au. It's important for us to hear and listen to feedback from our customers as without it we cannot grow or continue to improve so thank you for taking the time to let us know how your experience was.

Posted 3 years ago

“The product appears to work well.The lamp failed after 4 weeks of light work.As I am organized I purchased a replacement/spare lamp as a back up.It cost me $69.00(not sure how much the freight was).I reported the problem and was told I had done nothing wrong to cause the first/original lamp to fail and that as asked a credit was raised for future purchases.Problem was the spare lamp cost me $69 and my credit was for $35 so I am a bit bewildered.”

Helpful Report

Posted 3 years ago

Hello Ken, Deepest apologies that you received a faulty item. Unfortunately, we don't have spare bulbs to send as a replacement, because it was part of a kit. However, we were able to give you credit for the bulb, $35, which you could use for a better, longer-lasting brand like the Philips Son-T or Hortivision. We do our best to ensure we are only stocking quality products, but the occasional fault can happen. Thank you for your patience and understanding throughout and for providing us with an opportunity to rectify it for you. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow! If you want to continue the conversation and provide us with more feedback please send us an email to feedback@aquagardening.com.au.

Posted 3 years ago

“Great product & great transaction.”

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Posted 3 years ago

Hey Robin, We really appreciate getting such a positive response. We're glad the transaction was swift and smooth, and your products are going well. If you have any other feedback we would love to hear where you think we could improve. Send us an email at feedback@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 3 years ago

“Fast and reliable”

Helpful Report

Posted 3 years ago

Hi Ruza! We are pleased to be able to provide a fast and reliable service. Thank you for the positive review. If you have any other feedback we would love to hear where you think we could improve. Send us an email at feedback@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 3 years ago

“Good quality products. Great turnaround time with delivery’s. Always on time or even early. Highly recommend Aqua Gardening.”

Helpful Report

Posted 3 years ago

G'day Adam Thank you for leaving such a great review! We're proud to be able to provide the best products in a timely manner for our valued customers. We appreciate your high commendation and sharing your experience with the community. If you have any other feedback we would love to hear where you think we could improve. Send us an email at feedback@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 3 years ago

“Great Customer service. Despatched item same day of ordering. Hope to do more bussiness in future”

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Posted 3 years ago

Thank you for the 5-star review with our company! Seeing how satisfied our customers always make us inspired to do much better. Happy Gardening!

Posted 3 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews