Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service & postage times. Also there if you need help or advice on an order.”

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Posted 4 years ago

Thanks for the positive feedback, glad everything arrived safe and speedy. Always here to help if you have any other questions! Happy Gardening!

Posted 4 years ago

“Great team, great products, I’m just not a fan of the new business model but will have to get used to it. Cheers”

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Posted 4 years ago

Thanks for the positive feedback, always here to help if you have any other questions! Happy Gardening!

Posted 4 years ago

“Easy to navigate website, efficient delivery - whole experience could only be made better if I was allowed to enter QLD to visit the shop... bloody border closures...”

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Posted 4 years ago

“Reliable and quick delivery.”

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Posted 4 years ago

“Quick and efficient service and delivery time”

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Posted 4 years ago

“Excellent!!”

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Posted 4 years ago

“Purchased garden light timer, to replace the old one which was no longer available. This product is superior in design and weather protection and easier to operate. Professionally packaged and sent in quick time. Excellent service and would recommend Aqua Gardening. thank you”

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Posted 4 years ago

“Excellent range of aquaculture/aquaponic and aquarium products at great prices. Excellent service, too, with orders shipped quickly!”

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Posted 4 years ago

“Easy, quick and good quality”

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Posted 4 years ago

“Thank-you for your Prompt efficient service, when next Ineed supplies of the hydro-ponic gardening type I will surly consider your store.”

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Posted 4 years ago

“Good quality products”

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Posted 4 years ago

“Fast delivery, product was what I expected.”

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Posted 4 years ago

“Recommend”

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Posted 4 years ago

“Quick, reliable, easy to use website and solid customer service in the event you need it.”

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Posted 4 years ago

“5★★★★★”

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Posted 4 years ago

“Great product for Silver Perch. Excellent speedy delivery. 👍👍”

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Posted 4 years ago

“Haven't received all my packages”

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Posted 4 years ago

Hey Mark, We are sorry to hear you have had delays with you order, we have started an inquiry with the shipping company and will touch base via email with updates. We will follow up and ensure there is a solution.

Posted 4 years ago

“Helpful stuff, received answers to questions very quickly, no problems with shopping and the product”

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Posted 4 years ago

“I have purchased online, over the phone, and in person from Aqua Gardening for a couple of years now, and up to my last purchase was very happy with the service I received. My last purchase was in person, driving up from northern NSW to pick up some heavy goods, as well as to take a closer look at one of the other products I intended to buy. Now with Covid-19, service seems to have taken a dive and I found the experience less than satisfactory, and include a couple of the reasons below... 1. When I asked the sales person if I could view one of the products prior to purchase, I was told that no viewing was allowed, and that I would have to rely on the photos on their web site. 2. I could not "buy" the products from the sales person at the counter, rather I was asked to purchase the order on the internet, either using my own smart phone, or one of the computers provided in the show room. Unfortunately, this ordering process took perhaps 40 minutes (where it should have taken 5 minutes), as the internet connection at the premises was unstable and the provided computers could not perform the task while I was there, and the online ordering software did not know how to reconcile an "in person pick-up" when I ended up using my own phone to place the order. Throughout this time, a salesperson was present, and unable to sort out the ordering issues in the system. He was also not particularly apologetic about the delays, and I felt some element of blame in his approach to me. Come on Aqua Gardening, I know you can do better than this. Peter.”

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Posted 4 years ago

Hey Peter, We understand that this concept is not for everyone but we wanted to place the focus on customer success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. Now we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! We are sorry that your experience was delayed due to technical issues, unfortunately sometimes internet issues and drop outs happens, and we are working strongly on solutions for this to ensure fast transactions instore. With the new concept the idea is that you can come instore when you need to troubleshoot project issues or ask questions about if or which products will work for them. For the people that know what they’re after, the ordering can be done from the comfort of home so it's just a case of popping down at a time that suits, walking to the counter with your click & collect number to be handed over to you in a jiffy. Again, I apologise for the issues that caused your experience to be so delayed and that you didn’t receive the appropriate service and communication from the team member. I will flag this with the team to ensure more initiative and understanding is shown in the communication and their approach with customers in the future. We had teething issues with the launch of the new concept but we hope we can show you in your next experience we are ironing out the kinks and are striving for the best! If you have any other feedback we would love to hear where you think we could improve. Send us an email at support@aquagardening.com.au and we can continue the conversation there. We appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow!

Posted 4 years ago

“Great service and communication. Couldn't recommend them more.”

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Posted 4 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews