Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

Write Your review

Tell us how Aqua Gardening made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive pricing and great range of products available. Good communication provided.”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“Easy to shop online Prompt shipping and delivery”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“Great to deal with. Prices are competitive, quick pick and send times. Decent range of products, with good stock levels. Packaging is excellent. Love the free shipping over $100. Phone manner is great. My go to store.”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“As ordered. Quick delivery. Good prices.”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“Good store with a complete range. Prices are a bit more on the expensive side compared to other places”

Helpful Report

Posted 2 years ago

Hello, thanks for your feedback, we appreciate the honesty. For future reference, if you find a cheaper price at a Queensland or Australian retailer that are also in stock, bring it into the store and we would be happy to match it for you. Happy gardening - Aqua Gardening

Posted 2 years ago

“Quick to send their products if you order online. Very good service”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“Great team and quick service with good products.”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“Probably the worst experience at this shop yet. Ive been using aqua gardening for the last 10 months being new to QLD. I placed an order on wednesday for a bag of turbo dirt (which was in stock at the time of ordering) on wednesday 26th of jan. I left a note saying i will collect and pay saturday morning. When i went to the shop on the saturday morning i was waiting for about 30 mins to collect my order after giving the order number. The sales guy came out and told me the turbo dirt wasnt in stock. This was extremely irritating as i was offered a replacement that was less volume however a little dearer than the turbo dirt. The thing thay bugs me most about this was the order was placed wednesday afternoon. My order wasnt picked until saturday when after i got to the shop so my bag if living soil i wanted was sold because it wasnt put aside like it was supised to be. The proir fortnight i made a purchase and the sales guy forgot to charge me. He rang me 3 days later to chase up payment. Aside from these 2 experiences the shop has been reletively good but now i dont have the trust in the store that i used to. I travel from the eastern suburbs to shop with aquagardening for the brands they stock however after traveling from one side of the city to find out my order wasnt even looked at for 3 days is a bit disheartening. I dont think its good practice to mix different soil recipes together hence why i wanted to stick with the one brand. Now i feel like i have to find another shop that wont waste my time.”

Helpful Report

Posted 2 years ago

Hello, We are sorry about your experience and apologize for the hassle caused. We had a stock discrepancy and unfortunately, our system believed we had enough TurboDirt for your order, but it was not physically in stock in our Warehouse to fulfill your order. We are doing our best to keep our stock levels accurate but unfortunately, sometimes it's not the case, so we do apologize for the mistake here on our behalf. We are in the midst of training our new counter staff, so apologies again for the mix-up in regards to payment for your previous order. We understand and respect your decision, but if you do wish to give us another chance, let us know ahead of time and we can arrange something for your next visit. Aqua Gardening.

Posted 2 years ago

“Great online shop good prices fast delivery got everything U need from a hydroponics store”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“The service and delivery and conditions of the items was outstanding, so happy with everything, pleasure to do business and a definite to purchase again”

Helpful Report

Posted 2 years ago

Glad to hear, thanks for the feedback and happy gardening! Let us know if there is anything we can help with in the future. - Aqua Gardening

Posted 2 years ago

“Website is really nice and easy to use, and showroom team are always friendly and knowledgeable.”

Helpful Report

Posted 2 years ago

Thanks for your feedback, look forward to seeing you again soon! - Aqua Gardening

Posted 2 years ago

“Great sight. My orders came without a hitch. So far!”

Helpful Report

Posted 2 years ago

Thanks for the feedback, we strive to continue this five-star service for you in the future. Happy gardening!

Posted 2 years ago

“Fast delivery, packaged well, professional service”

Helpful Report

Posted 2 years ago

Hey, Thanks for sharing this awesome review. We take pride in the service provided and are delighted to know that your order was delivered swiftly and safely. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“Very happy with the service and the product”

Helpful Report

Posted 2 years ago

G'day Barbara, Thanks for sharing this awesome review! The OGS Neem Oil is great for natural pest and disease management. It is interesting to hear your own anti-fungal blend and appreciate you sharing it with our community. Your review will help other gardeners to pick the best products. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“Havent received it yet.”

Helpful Report

Posted 2 years ago

Hey Matthew, I'm really sorry for the delay and apologies for any inconvenience caused. Unfortunately, we cannot be on top of every parcel once we hand it over to the couriers and are often only notified about issues if it comes from the customer and not the actual shipping service. We have started an inquiry with the shipping company and will touch base via email with updates.

Posted 2 years ago

“Good service with regular updates on sourcing hold up. Delivered on time as per this . Being interstate did not create any delivery issues.”

Helpful Report

Posted 2 years ago

G'day Peter, Thank you for sharing this great review with our community! We strive to provide the best Customer Service possible and are pleased to know you've had a positive experience. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“I ordered a pre-formed pond. It came quickly and the delivery guys carried it all the way down my long driveway without complaint. The pond was simple to install and is operating correctly. I highly recommend Aquagardening.”

Aqua Gardening 5 star review on 19th January 2022

Helpful Report

Posted 2 years ago

G'day Tim, Thank you for sharing this great 5-Star review and beautiful photo of the pond to match! The Lakeland looks great in its new home, and I'm sure it'll create a great home for some plants and a nice little ecosystem. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“They understood what I was trying to do. Provided some ideas. I purchased something that was not compatible, due to my ignorance with wattages, but they were very accommodating in replacing with the right product.”

Helpful Report

Posted 2 years ago

Hey, Thank you for sharing this review with our community! We're glad that we were able to help you findjust the right product, and that you've had a positive experience with us. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“Product was supplied promptly and was good quality.”

Helpful Report

Posted 2 years ago

G'day Alan, Thanks for sharing this 5-Star review. We're glad your order was supplied swiftly and safely. We appreciate all our community members who take the time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow!

Posted 2 years ago

“I will never go near the place again. The staff was very unfriendly, Bordering on Arrogant. Although I spent approx. $250.00 with them within the week, I was made feel that I was not wanted in the shop. I walked out of the shop without Purchasing the remainder of the products that I intended to buy from them.”

Helpful Report

Posted 2 years ago

Hey Henry, Thank you for sharing this review. We try to ensure our customer service experience is a positive one and would like to extend our deepest apologies for any unfriendly experience you may have had. We are investigating in-store to see what happened and how we can improve and avoid this next time. Our team will be in touch to discuss your experience, alternatively, feel free to give us a call on 07 3354 1588 to chat with one of our team during business hours. Thank you for providing your honest feedback, we appreciate all of our community who take the time to let us know their experience.

Posted 2 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews