“Arnold Clark Lenzie a complete waste of my time and effort. I had been thinking about a newer car since before lockdown. Decided would try here as close to house and can go at my leisure go on Monday 10th August and have a quick look then get talking with sale team.
I see a car I like and get a test drive in similar model then back to discuss figure- usual low ball offer for my own but this improves and get to where I think is Ok for me so happy days. Point out the front wheel has been kerbed so they agree repair as part of sale. AM happy with this.
We will have car ready by Wednesday 12th or Thursday 13th at latest.
So on Wednesday 12th get a call at work around 2pm to say we won't have car ready for tomorrow now lost the V5. SO what happens now well we will apply for new one and will be good to go on 17th oh and hope you haven't swapped your insurance over as might have to ho back to yours. Luckily I hadn't so say OK but had a nagging doubt.
Finish work do a quick check and see a warning no V% don't buy it from DVLA themselves. A little digging with DVLA and see a warning can't guarantee turn around in usual 5 days due to COVID.
So why would a dealer who is involved daily with DVLA not know this.
I try and call dealership from 7-8pm that night but phone just rings out even though so go to online customer services and leave my desire to cancel as no V5 don't buy.
So get a call on 13th around 11:30 whilst at work with a voicemail left to call back and will explain it's not what DVLA say it is. Well given you don't seem to know who would I trust DVLA or you?
Call back later and speak with sales team am advised we will have this by 17th. Well am assuming you seen DVLA warning can't guarantee this so advised well it might be Monday, Tuesday or Wednesday or later. Well 5 working days gets you to 19th at earliest given no guarantee and post is slower just now not so sure. Well we don't want you stressed or feeling pressured - I'm not just think this is a farce and too Arthur Daley like, had decided not going ahead and want deposit returned.
Well change in tone is remarkable where am treated like I've just been stepped on. Well my manager was going to give you a full tank of petrol. Given paid for 3/4 of this as part of deal was suitably underwhelmed. No I'm going elsewhere and just return my deposit thanks don't need this headache. Your own contract agreement said 13th at latest not maybe one day next week or next week again.
Why would trust you if you lose vital document what else don't you get right, glad it wasn't brakes, tyres or something vital on car.
Am off to somewhere where they give a damn and get basic stuff right.”
“Put a deposit on a used car a fortnight was told to come in to collect it a week later as it was "ready"..
Arrived at the Hyundai garage in Inverness, only to be told the cleaner could not open the drivers door..
Due to an alarm issue, they had to replace the door bolts. But rather than replace them with the correct bolts they decided and I quote " a bolt is a bolt" and stuck any old bolt on it resulting in the door jamming.. This was a week ago and still no contract from them..
I do have a demo car that I had to stomp and shout to get.. But as for information coming from them... None...
The car is costing me 5k.. So it's classed as a budget car..
My advice to you is Arnold Clark only want to close a deal for the money... And if you are looking for a car 5k or less, you need not expect good customer service..”
“Chose a Vauxhall mokkq, wasn't ready when they said it would be, kept getting fobbed off for 2 weeks! rang Vauxhall dealers where the car was who told who the car had accident damage.salesman knew but didn't tell us. Luckily we got out of the deal before committing.feel really down trodden by this company.”
“Went into Arnold Clark Dumfries to look at Mercedes b class today30th car was filthy badge was stuck on with insulating tape guy went to get salesman so I left swiftly”
“Dropped my car off at my local Arnold Clark on a Sunday evening after being recovered by Green Flag. Tensioner was faulty and the drive belt had snapped. Returned to the garage this morning to organise getting the car booked in only to be told they would not be able to even have a look at it until September 7th. Staff member's attitude was very poor and she was very rude indeed. She said that I could leave it with them and they may or may not be able to look at it before that date. She asked what was the issue and after telling her she said I would need to pay £130 upfront for diagnostics. After informing her what the issue was and assuring her there was no damage to the engine she said that I would need to pay another £100+ for an engine check. I called an independent garage who recovered my car for me, carried out the job in a matter of hours and charged me £170 for all work and parts.
I dread to think how much my bill would have been from AC, do not use this company!!”
“Sales people are rude and won't leave you alone to look at cars.
The chav salesman at the Huddersfield branch would not go away so I did, he lost a potential sale.”
“Sold a two year service plan only to discover my new fiesta only needed a service every 2 years / 18000miles. The service document Invoice was vague and unclear and not sure whether the oil filter, oil change, or brake fluid were changed. Not confident and seeking an independent assessment as to whether it’s been done. Will update shortly”
“Bought a car with a 2 year service /mot package. Year 1 car passed its MOT but apparently needed a lot of work done , over £1000 , work which included new tyres as apparently mine were perishing. Took car to my own local mechanic and told only 1 item was urgently needed done - less than £100 and that tyres would last me at least another 3 to 4 months. Went back after 4 months - nope tyres still good - those tyres were eventually replaced 9 months after AC told me they needed done.
This year - 2nd service/mot - car fails mot due to unsecure exhaust - quoted over £900 ( for manufacturer part), also told I had an oil leak from driveshaft. Take car again to my own local mechanic - he says oil leak is almost non existant and doesnt need touched. Exhaust - welded no need to replace and MOT redone - PASS. Cost including VAT and MOT £92 !!!!!!!
Absolute rip off lying shower of ***** I will never use AC for anything again and i'm making sure I tell as many people as possible - they have been getting away with this for too long”
“Google won't allow this review for some reason. I've taken my car for its service/MOT to a Vauxhall dealership for around 10 years. Why? So that my Lifetime Warranty would be maintained. Paid more than I would have at other garages. It passed the MOT without any issue in 2019. Last Saturday, the wishbone snapped while my son was driving it. He was lucky he didn't get killed. The provisional diagnosis - rotten sub-floor or frame (can't remember which he said). How on earth did it go from a pass to rotten in 9 months? I heard today that's it's a known fault........
I work for the nhs and thought I'd write to their CRS department to enquire about a free hire car for nhs staff. They say allow 4 working days, which I did. No reply. So I thought we'd do a wee social experiment. They were polite and very quick to reply when the name was Anglo-Saxon, not so polite when the name is not Anglo Saxon. Lack of diversity training perhaps?”
“To say I am disgusted is an understatement, discovered my father in law was getting his car MOT done at Arnold Clark, it failed and they told him would be £657 for the repairs, luckily they needed an email address so Bruce saw what they were wanting, so we tell him to say no they then told him he couldn’t take the car away as was dangerous to be on the road, fast forward getting advice that we could get the car back and taking car to an independent garage who Is also a friend and low and behold £180 for the same job plus a new mot, Arnold Clark should be ashamed of themselves taking advantage of pensioners 😡😡🤬🤬”
“A deposit was put down during the covid19 lockdown. As soon as the dealership opened the deal made over the phone had gone past the allotted time. However as they were closed during lockdown they extended the deal for us. They wouldn't allow us to test drive the car and wouldn't deliver it so that I too could see the car. They consequently sent us a video to review online. The girl who presented the video informed the alloys where in 'very good condition'. The guy who did the deal told us it hadn't been a smokers car which was a deal breaker for us as we are all non smokers. BOTH LIED and cheated us to get a deal. my husband picked the car up from the garage drove it home and contacted them straight away to say all the alloys where scrapped all the way around each alloy which he had not noticed when he collected the car and as the staff had all the car doors open the car smelt like something he couldn't put his finger on. My husband then had to drive all the way home with the windows down because the smell of smoke was so bad with the windows closed. When he took the documents out of the car, all our hands smelt of smoke. Yet the guy from Arnold Clark informed us that same morning we collected the car late afternoon before the deal was made that the guy whom valets the cars had confirmed it had definitely not been a smokers car. Even though we contacted them just shy of an hour later the same day they have refused to take the car back. They lied to us and cheated us of £7000. DO NOT believe or trust anything they say. The staff will say anything to get a deal. The car was bought on the trust of Arnold Clarks reputation as we had previously bought a car from the Preston branch, with what they had promised i.e. alloys in 'very good condition' and the fact it wasn't a smokers car. I would not recommend using these lying cheats. Be warned if you buy a car from them.”
“Had to give 1 star as nothing lower. Needs minus 5
This companies Nottingham branch is totally useless and deceitful , My Daughter and I purchased a car Jan 2020 the salesperson was great but it was his last day so thats properly why. We have not received theV5c so I contacted DVLA who told me my daughter Was not registered keeper of that vehicle, I rang numerous time to admin at dealer no response finally got through told sorted that day still no V5 weeks later told they had registered the vehicle to wrong person electronically who also bought a car the same day and she reassured me they had contacted DVLA to rectify. Still no V5 weeks turned in to months
covid 19 arrived so couldn’t speak to DVLA. Finally got through to DVLA today to be told nothing whatsoever has be registered or received and as regards contacting them it was incorrect. Never will I use these idiots again I will stick to Avaliable Car. I await the scripted reply.”
“Everything that the motor retail industry shouldn't be. Absolute lack of organisation, untrained staff, led by a scruffy arrogant unprofessional "stereotype used car salesman". A disgrace to this and any other industry. Scruffy badly prepped car, time wasting staff, commanded by a pathetic little man with not an iota of an idea how to run a dealership, team, or present himself or the company he is engaged by. York is a very large village (his csi should have taught him that).”
“The worst car rental company, we are tourists from Russia, we have professional driving linsence and experience driving a car for more than 20 years, we could not rent a car in branch Arnold Clark in Arnold Clark Car & Van Rental, Newcastle South (DH3 2SN) because we were like people from another planet for the company, this company has no experience working with foreigners For this, this company has a huge negative review. Let UK citizens feel the same discomfort and refusal when applying to a rental company in Russia when they arrive there as tourists. My advice, use the best SIXT companies in Eurocar and never contact with Arnold Clark if you came to the UK as a tourist.
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Andre”
“Bought car one month ago from Glasgow, reported a problem with the wheel balance after one week and told to take to local branch. First they could see me is 3 weeks later to which i was told the car had a plethora of problems from tyres, suspension, wheel alignment, brake fluid and as a result, the balding tyres. Have said they would cover steering/suspension but not wheel alignment or balding tyres (which they have said is because of the wheel alignment) ???? how can they sell a car with all of these issues, very poor service and would not recommend.”
